Audi Great Neck

I bought a 2005 audi A4 from their used car lot. Nice looking car but what a lemon. I had a check engine light that need to be fixed. First, they dont care about your problem or how long you have been wa looking car but what a lemon. I had a check engine light that need to be fixed. First, they dont care about your problem or how long you have been waiting. I made an appointment for 8am and they didnt help me until 845am. I explained to them my problem and they said it could be anything?? The service department manager said they will replance a bunch of hoses and clamps but if the problem comes back that they will replaced something else. WHAT? These are the cars they are supposed to be pros on. Not throw a bunch of parts at it and see if it works. Cost me $1,000 and the problem came back 20miles down the road. Then I asked about getting into a new car. All that happened was a sales guys standing next to me while i looked at cars. I asked a bunch of questions and all i got was one word answers. Come on buddy if you want to make a sale you gotta try and convince me. This place is a poor excuse for a dealership and everyone in there seems miserbale. You can read all of the reviews but trust me on this one. STAY AWAY!!! More

My experience at Biener Audi was atrocious. First and foremost, I believe this is due to poor training and management of this dealership. I was stunned at the arrogance these car salesmen displayed, not foremost, I believe this is due to poor training and management of this dealership. I was stunned at the arrogance these car salesmen displayed, not to mention the lack of interest in assisting a high profile customer. Considering the current economic climate, you would think they would go the extra mile to please their prospective buyers, but instead they shrug you off. Biener Audi Team: My family and I have been Audi owners since the 1980's. Based on my expeirence at Biener, we have chosen to purchase a new BMW instead. Funny, as soon as I walked into the BMW dealership, I was recognized and given stellar service. You could learn a thing or two from Bayside BMW. J G More

The greatest car buying experience I have ever had! Amazing people. Fair, knowledgeable, professional, and amazingly nice. Very non car salesman like. Travel far if you have to to get your Audi from Bi Amazing people. Fair, knowledgeable, professional, and amazingly nice. Very non car salesman like. Travel far if you have to to get your Audi from Biener. You will be very happy you did. The service area is immaculate. the newly designed dealership is easy to navigate as well as being beautiful. They seem to really want to take care of you, from when you first walk in the door to when you drive off with a car. They are not pushy and from what I could see during my many visits, they treated everyone with respect and courtesy. Just an incredibly enjoyable experience. More

I was shopping for a new Audi Q5 online. Contacted several local Dealerships in the area and was looking for the 3.2 Prestige model. I received a response from Ed (Salesperson) at Biener Audi, confirm several local Dealerships in the area and was looking for the 3.2 Prestige model. I received a response from Ed (Salesperson) at Biener Audi, confirming the availability of the particular Q5 I inquired about. I set the appointment for 7:00 that evening and off to Biener Audi I went with my husband. Upon arriving at the Dealership, I asked for Ed and found that he had the vehicle pulled out and ready for us. We test drove the vehicle and bought it at the exact price he had quoted us online. We were going to finance with our Credit Union and bring the check back the next day but after speaking with Mike (Sales Manager), we found that their rates were better than our Credit Union! We signed all the papers and took the Q5 home that night! We are very happy with the Audi Q5 and very happy with Biener Audi. They met all our expectations and Ed was a perfect Gentleman! I would recommend Biener Audi to anyone! Pricing was more than fair and we were treated spectacular. My daughter is tuning 17 in 3 months and you can be assured I will contact Ed to get her a nice reliable car! More

I found the employees to be unresponsive to requests, even if about purchasing a new car and not supportive of their existing customers. Once you buy the car from them you no longer count!!! I had a lot even if about purchasing a new car and not supportive of their existing customers. Once you buy the car from them you no longer count!!! I had a lot of problems with my A6 but they were not addressed. I was still willing to purchase another Audi when lease my was up but couldn't get anyone to call me back when I made inquiries!! More

I would reccomend Drew Russo at Biener Audi as I had a wonderful experience. I was a little nervous as a single woman as I walked into the dealership but my mind was put at ease quickly as I dealt with D wonderful experience. I was a little nervous as a single woman as I walked into the dealership but my mind was put at ease quickly as I dealt with Drew. I was able to get a great price and continue to receive great service for my A4. I reccomend this dealership to everyone looking to buy an Audi. More

I brought my car in to have the wiper arm replaced. whhen the work was complete and they brought the car out I noticed that money was missing, and they were going through my center armrest. They did re whhen the work was complete and they brought the car out I noticed that money was missing, and they were going through my center armrest. They did reimburse my the money, but what kind of people do they have working there that you have to be concerned everytime you bring in your car. Running out of service centers. every center is a new aggravation. Guess now I have to completly empty my car of everything before bringing it into another service center. I would not recommend audi to anyone if this is what you have to deal with. Had a few people already ask me if I like the car because they were thinking of buying one, and told them trust me, don't get one. The service centers suck. More

Service is terrible! First time I brought my TT in for service, I also had two other issues including the rear seat belt buckles being locked up within the receptacles and a loose seat belt on the right s service, I also had two other issues including the rear seat belt buckles being locked up within the receptacles and a loose seat belt on the right side. The service was done; when I checked the back seats, my leather had been visibly scratched up (and my car was only 6 months old!) and the buckles dented. The loose seatbelt was not fixed and when I confronted John at the front desk, he told me that it's still functional and it would be a hassle to order parts so until it becomes a bigger bother, don't fix it. I was furious about the scratches in the rear seats so I called the manager who denied that it was them. He told me he'd call me back the next day after an investigation - I obviously never got the call back. I was preoccupied with other things so I did not follow up. However, I just made another appointment to fix more problems for my TT. When I got there, I was told that I'd need to make another appointment because I got there after 9am. But I was never told WHEN to bring the car in on that day, so how should I know?! I took the day off for this hassle and now I have to take another day off. Go to Anchor Audi instead! More

Stay away for this nightmare of a dealership. Although Stay away for this nightmare of a dealership. Although I had heard rumors about the service at Biener Audi, I still bought my A4 from them. Biener Stay away for this nightmare of a dealership. Although I had heard rumors about the service at Biener Audi, I still bought my A4 from them. Biener Audi as it’s the nearest dealer to my home. I went ahead with the purchase thinking the comments must be exaggerated. I brought my A4 in for the first service and immediately knew the complaints about the service at this dealership were no exaggerations. When I purchased my A4, I was told I would receive an A4 as a loaner when needed. They attempted to provide an older SUV whose size I found intimidating but, I decided I could manage for the day. I went to get into the car and was astonished to find that Beiner Audi could let a customer get into such a filthy, torn up vehicle. The carpets were stained with a black substance, the leather seats were so worn the leather looked cracked, the center console was full of what looked like dried soda and food crumbs. I went back to the receptionist and advised her that the car they brought me was not acceptable. She informed that was the only loaner available but, Beiner would rent a car from Hertz for me. Hertz showed up with an Altima, I was not happy but, I figured I could drive this for a couple of hours while my car was being serviced. The Altima was so light in weight that passing 18 wheelers nearly blew me off the road. Several hours later, the service agent advised me that they needed to order parts for my car. He also informed me to bring the Altima back and he would have an A4 loaner for me. When I arrived, they had an A4 loaner. This car was in the same filthy condition as the SUV offered that morning. I asked for the manager who was very sorry and proceeded to blame the dirty car on the car wash across the street. He also informed me that there was nothing wrong with the Altima, “my wife drives one”. I informed him that if his wife chooses to drive the Altima that’s fine but, I chose an Audi A4. I did not feel comfortable in the Altima especially now that it was raining. Besides I had purchased the A4 with the understanding that an A4 would be provided when a loaner was necessary. They immediately took the car to be cleaned and it did come back a little better. The seats were really dirty and the steering wheel was still sticky. I had wasted several hours and had had enough. The staff at this dealership seemed to understand that their services policies were seriously lacking but, were powerless to do anything about it. Management really needs to wake up. LET THE BUYER BEWARE Victoria Moskowitz More

Sales person (Marc) was extremely rude and judgmental. He said he wouldn't let me testdrive until after I bought the car (Who needs to test drive AFTER they buy). I think the reason he didn't want me to He said he wouldn't let me testdrive until after I bought the car (Who needs to test drive AFTER they buy). I think the reason he didn't want me to test drive is because I'm currently driving a Jeep, since he started talking down to me from the second he realized that. He actually told me he would rip me off on trading in my existing car. He wouldn't let me test out the NAV or interior electronics. Would STRONGLY rec another dealer!! My wife is extremely non-confrontational and even she wanted me to say something to the manager. More