Audi Great Neck - Service Center

To Audi of Great Neck Upper Management, I am writing to formally address a serious matter regarding your dealership’s handling of my recent service visit, which resulted in damage to my vehicle, dishone to formally address a serious matter regarding your dealership’s handling of my recent service visit, which resulted in damage to my vehicle, dishonest communication, discriminatory treatment, and complete disregard for your legal and professional responsibilities. The experience has left me emotionally, financially, and mentally distressed, and I expect immediate corrective action. On May 10, 2025, I brought my Audi A6—fully operational at the time—to your dealership to purchase a new key. I clearly explained to Amanda Shauka that my aftermarket key functioned to start and lock the vehicle, though it did not unlock it remotely. I was charged nearly \$700 for a new key, plus an additional \$120 for programming. At no point was I warned about potential risks or informed that your team would attempt to program the new key using the aftermarket one—a method that ultimately caused the system failure. After hearing nothing for several days, I had to follow up on my own to learn the key had arrived. When I returned for the programming, I waited over an hour only to be told your technician used the aftermarket key—against common protocol—and rendered the car inoperable. A vehicle that worked perfectly when I arrived left, is now unable to start. I was then told repairs would cost over $3,000, and blame was placed on me, despite the damage clearly being the result of your technician’s poor judgment. Following my insistence, Jeremy DeJesus later suggested the cost might be reduced to $400 and assured me the issue would be resolved within 48 hours. I also had to demand a loaner vehicle, despite living an hour away and being left without transportation due to your team’s error. Days passed with no update. Once again, I had to initiate contact, only to be told the situation had changed again—now the repair would cost $1,000 with no guarantee it would even solve the issue. This pattern of misinformation, lack of accountability, and shifting explanations is deeply unprofessional and unacceptable. I was never given a clear explanation, no one took ownership, and I was treated as a nuisance rather than a customer whose car your dealership damaged. Beyond the technical issues, I cannot ignore the tone and treatment I received throughout this process. I was spoken to dismissively and made to feel that my concerns were unwelcome. Given the consistency of this treatment, I believe I was profiled and treated differently based on my race and background. If true, this would constitute discrimination—something your dealership should take seriously and investigate thoroughly. Let me be clear: * My vehicle was fully functional upon arrival. * Your technician’s actions rendered it inoperable. * I was not informed of any risk before service was performed. * Your dealership’s responses have been evasive, dishonest, and inconsistent. * I am now without reliable transportation, bearing unjustified costs, and facing emotional and financial distress directly caused by your mishandling. Your dealership is legally obligated to provide services with reasonable care and skill under New York consumer protection laws. Misleading a customer, failing to disclose risks, damaging their property, and then demanding payment for repairs not only breaches this duty—it may constitute deceptive business practices and open your company to legal liability. I am demanding: 1. Full repairs of my vehicle at **no cost** to me. 2. A formal written apology from management, acknowledging the mishandling and damage caused by your team. 3. A comprehensive internal review of this incident, including how service is handled and how customers are treated—particularly those from minority backgrounds. If this matter is not resolved fairly and without delay, I will pursue all available legal avenues, including filing formal complaints with the New York State Attorney General’s Office, the Better Business Bureau, and civil right More

MATT AT THE SERVICE DEPARTMENT WAS TERRIBLE NO COMMUNICATION AND JUST A HORRIBLE EXPERIENCE WITH HIM OVERALL COMMUNICATION AND JUST A HORRIBLE EXPERIENCE WITH HIM OVERALL More

BEWARE. SOMEONE AT THIS DEALERSHIP STOLE MY CREDIT CARD AND CHARGED $300 for tolls. I HAD A LOANER FOR TWO DAYS AND NEVER WENT THROUGH A TOLL. DO NOT TRUST T SOMEONE AT THIS DEALERSHIP STOLE MY CREDIT CARD AND CHARGED $300 for tolls. I HAD A LOANER FOR TWO DAYS AND NEVER WENT THROUGH A TOLL. DO NOT TRUST THEM. More

I bought audi Q5 2019 two months ago. I was in this service a few days ago because my car had a knocking in the rear when starts moving. I got a note,the transfer case needs to be replaced I was in this service a few days ago because my car had a knocking in the rear when starts moving. I got a note,the transfer case needs to be replaced,and costs $4,600.My car was under warranty and i contacted with Ali,pre-own director Biener audi and he promised to help me,but he lied to me until the warranty expired.I went to a professional mechanic in Brooklyn and he changed the transfer case fluid and no more knocking.Thanks Got I fixed the issue with a few money.Audi Greatneck is a big name,but you understand now what's happening!! More

A nightmare ! DO NOT GO TO THIS SEVICE CENTER! They take on too many cars and are sloppy and will lie to your face…I brought in my Etron on 5/29/2024 for recalls DO NOT GO TO THIS SEVICE CENTER! They take on too many cars and are sloppy and will lie to your face…I brought in my Etron on 5/29/2024 for recalls No issues at all with my car. My advisor Jeremy gave me an estimate of a day to do the recalls. 3 weeks later, communication lacking hardly had any updated when you call he never picks up only voicemail . I go to pickup my car on 6/17/2024 and notice damage to my bumper, luckily I noticed it before I drove off the lot!! Or I am sure they would have Denied It! Also the car had An SOS light on the dashboard. The Manager Amrit instructed me to bring my car-back after the weekend on Monday. My car had so many lights and warnings on the dashboard. Then ,Their system gets hacked and I wasn't able to bring the car back till 7/11, an appointment I made no phone calls from my advisor. On 7/27 I go to pickup my car again! I drive off the lot 10min to starbucks and notice a crack on my windshield!! Of course I return to the dealership, my advisor Jeremy and the Manager Amrit would. Not take responsibility for the crack . My car was at their service center for 2 weeks no damage anywhere on my windshield when I brought it in. They both lied to my face claiming it was a chip no proof. I brought it to a auto glass specialist and they said it was a fracture crack. I left several message to the GM Leo , who never had the respect to call me back.! Worst experience ever! So disappointed with Audi Do yourself a favor and go to any other dealership but Great Neck . More

Professional friendly and efficient service department. They are super helpful and do a wonderful job of keeping client informed. Love bringing my car here They are super helpful and do a wonderful job of keeping client informed. Love bringing my car here More

They are an excellent team who always go the extra mile to take care of their customers. to take care of their customers. More

Excellent customer service. Staff are friendly and Mustafa Karimbaksh is very knowledgeable and excellent advisor. Staff are friendly and Mustafa Karimbaksh is very knowledgeable and excellent advisor. More

The service department always takes great care of my cars. The service representatives are efficient, prompt & couteous. cars. The service representatives are efficient, prompt & couteous. More

All of our issues were handled professionally and with the utmost courtesy. Communications was excellent and all issues were explained to our best satisfaction the utmost courtesy. Communications was excellent and all issues were explained to our best satisfaction More