Audi Great Neck - Service Center

Thank you Louie and Beiner Very simply put, one of the main reason's I would consider purchasing/leasing a new Audi in the future, would be due in huge part to the confidence I Very simply put, one of the main reason's I would consider purchasing/leasing a new Audi in the future, would be due in huge part to the confidence I have it your service department. I have used this service center in the past and have always had a great experience, from ease of scheduling to the communication with the staff and of course the quality of work. Most recently I had and issue concerning my vehicle and it's warranty coverage and with 20 minutes Louie had a solution. He goes above and beyond what I expect from anyone in customer service, and he made sure to stay in contact with me throughout the entire repair process. This is not an exaggeration, as much as I love the vehicles themselves, I would actually be coming back 50% for the quality of the machine and 50% for the quality of service. You can get a high end quality car from a host of other dealers, but the service supplied by your service center and Louie is something that is not so easily found, even inside the Audi brand, as I have used other Audi centers as well and have not been overly impressed. More

Best Service Louie Del Balzo is hands down the best service professional I've ever dealt with in the auto industry. Not only is he knowledgeable but he is extreme Louie Del Balzo is hands down the best service professional I've ever dealt with in the auto industry. Not only is he knowledgeable but he is extremely attentive and cares about making the service experience personal and seamless for the customer. I reach out to Louie all the time with questions and he always promptly replies. I always know that I will get taken care of when dealing with Louie. More

Best Service Advisor hands down! Louie Del Balzo delivers each and every time I visit. Hands down the best SA I ever dealt with. He is very knowledgable, informative, and always does Louie Del Balzo delivers each and every time I visit. Hands down the best SA I ever dealt with. He is very knowledgable, informative, and always does his best to help me out whenever he can. His service is great I recommend all my friends to see him when going in for service. Industry needs more honest, hardworking advisors as him! More

Overall positive dealership experience. Over many years and many Audis I worked with most Biener Service people and always come away satisfied and feeling like they care (which they do.) I Over many years and many Audis I worked with most Biener Service people and always come away satisfied and feeling like they care (which they do.) I can join the ranks who especially applaud Lou - he makes the service experience quite livable. George More

Great Service Always very professional. Excellent knowledge of the automobile and issues involved. Goes out of his way to accommodate. Unquestionably the best se Always very professional. Excellent knowledge of the automobile and issues involved. Goes out of his way to accommodate. Unquestionably the best service advisor I have ever dealt with. More

Louis D. is the best service rep. I have ever had. He is a big reason why I continue to stay with Audi. :-) Always on point and gets me out as quick as possible. #1 Service Rep.! He is a big reason why I continue to stay with Audi. :-) Always on point and gets me out as quick as possible. #1 Service Rep.! More

Outstanding Service Louie Del Balzo consistently meets my car repair and maintenance needs. I always receive outstanding personal service from Louie, from repairs to basi Louie Del Balzo consistently meets my car repair and maintenance needs. I always receive outstanding personal service from Louie, from repairs to basic inspection and oil change. I know when I receive excellence in customer service; as Vice-President Distribution for Molson-Coors USA, my responsibilities included managing customer service teams and for sure Loiue ranks among the top. Biener Audi will continue to be my car dealer of choice for service and new car purchases. More

Quick Response Have had my cars serviced at Biener Audi for 10 years, always by Louie. Always professional, always reliable. When he promises something he gets it do Have had my cars serviced at Biener Audi for 10 years, always by Louie. Always professional, always reliable. When he promises something he gets it done. He also gets me in and out quicker than any dealership I have ever had a car serviced at. Great person to deal with. More

Lou gets it done. No matter what the issues Lou's my man.. I bought my 2013 A7 from another dealer in Florida. I have bought cars from Biener before, but not this time. No matter what the issues Lou's my man.. I bought my 2013 A7 from another dealer in Florida. I have bought cars from Biener before, but not this time. The Florida dealer delivered my car with a squeaky driver side window. It was annoying at best . Sound simple right, well it wasn't. I came back a few times to solve the problem with no results. Lou stepped in, took comand and solved the problem. My Champion Lou Del balzo. He is a true professional and makes me feel like family. More

Did you ever look forward to getting your car repaired? Yes, if you know Louis Del Balzo, a service consultant at Biener Audi. My 2008 A4 blew a brake light yesterday. Within a minute a police officer sto Yes, if you know Louis Del Balzo, a service consultant at Biener Audi. My 2008 A4 blew a brake light yesterday. Within a minute a police officer stopped me. I told him it just happened and I would have it fixed first thing in the morning. I doubt if he believed me. I meant it and was absolutely certain it would get done as I said. At 9:01 AM I was in the Service Department after ZERO waiting time. No appointment. The facility is huge. At 9:02 Mr. Del Balzo approached me and inquired what was wrong. I told him. At 9:05 the brake light was already being changed. At 9:15, before I even finished my complimentary chocolate chip cookie, (they are always delicious) Louis came to tell me the repair was complete. By 9:20 I was on my way out of the facility. It is 10:06 now. What can you say? This is not the type of attention or care you expect or receive anywhere else, at least not in the world of car service. And this was not an anomaly. This has been typical of my experience since I bought the car from Biener in 2008. Mr. Del Balzo has greeted me this way perhaps 10 times in six years for both routine maintenance and an occasional repair. There is always a handshake, a quick analysis of what needs to be done, an informative conversation and a perfect repair, all in less time than one would expect. Always. I commend Louis Del Balzo in particular and the entire facility in general for providing the kind of car care you look forward to. This is my third Audi and it will not be the last, in part because of the vehicle itself and in large part because of the maintenance and repair service you can count on. Thank you Louis. Edward M. Schoenman More