Audi Great Neck - Service Center

Always an amazing experience From buying to servicing this dealership never fails to impress me. Between my family and my company we have multiple cars that we bought from this de From buying to servicing this dealership never fails to impress me. Between my family and my company we have multiple cars that we bought from this dealership. Great cars need great service and no one is better than Louie. He goes above and beyond to make the overall experience FANTASTIC! My daily commute is over 100 miles so I'm in for service pretty often. Louie understands my sense of urgency and constantly communicates with me to give me the status of my car and when I can pick it up. He always accommodates me to make sure I have my car back when I need it. More

Louis Del Balzo Came into the dealer service center for a 15k service and an oil seal replacement. Louis could not have been more helpful, explained what had to be d Came into the dealer service center for a 15k service and an oil seal replacement. Louis could not have been more helpful, explained what had to be done, provided me with a loaner car and was very thorough and professional. Never met a service representative that was more helpful, friendly and prompt. I will always recommend anyone with a car issue to head to Louis over at Biener Audi. He is excellent! More

Service appointments always a pleasure! Louis is as professional and efficient as they come! Whether I'm in for scheduled maintenance, unforeseen issue, or just stopping by to say hi, Lou Louis is as professional and efficient as they come! Whether I'm in for scheduled maintenance, unforeseen issue, or just stopping by to say hi, Louis is always available and always doing what he can to make it a smooth experience. Would recommend him and Biener to all of my friends! -Liran More

Treat me like Family This service department is a pleasure to do business with. They always address the problems quickly and give me a fair price. This is the only deale This service department is a pleasure to do business with. They always address the problems quickly and give me a fair price. This is the only dealership I would every use and I am on my 3rd vehicle with them. More

Very good service I was pleased by Louis Del Balzo. He picked up and delivered my car serviced and ready to go. He was a very helpful and was on time and kept me very I was pleased by Louis Del Balzo. He picked up and delivered my car serviced and ready to go. He was a very helpful and was on time and kept me very up to date on my whole service experience. When I return I will only deal with him. More

Service Rendered!! I have purchased multiple cars from Biener Audi (Q7 Sline and S6) and I only trust Louis Del Balzo with the service of my car. He is the only reason I have purchased multiple cars from Biener Audi (Q7 Sline and S6) and I only trust Louis Del Balzo with the service of my car. He is the only reason I take my vehicle for service at this dealer. He is attentive and accommodating on your needs. Scheduling service is always a breeze with him. He deserves my utmost gratitude. Cheers to Louis Del Balzo. J. Eng (2013 S6) More

Great Service!! Louis is professional, courteous, and great at his job. Highly recommend taking your car to him at Beiner Audi. He and his crew will take good care of Louis is professional, courteous, and great at his job. Highly recommend taking your car to him at Beiner Audi. He and his crew will take good care of you and your vehicle. More

CPO work Bought an S5 Cab CPO. When i picked up the car i had a grind and a shimmy. Not as it should be. Took it in to service. Louis was super helpful. Bought an S5 Cab CPO. When i picked up the car i had a grind and a shimmy. Not as it should be. Took it in to service. Louis was super helpful. They found that some work had been indicated on the CPO check list but hadn't been performed (bad). They fixed a wheel bearing and two wheels. Shimmy remained. Today brought it back and they put 4 new tires on the car - n/c and an apology! Throughout this process Louis was super friendly (nice Audi loaners each time) proactive with keeping me informed and did the right thing. Service area is really clean, the dropoff setup is nice, overall the experience was a lot better than any of the CT dealers i ever visited. Makes me think I keep bringing my car there as long as it is under warranty. My sales guy (Alan Wilner) also kept tabs on what was going on which made me feel good about them wanting to get things right. Nice Job, Louis!. More

The service dept is an unorganized mess or so it seems like it. Dont even bother asking for a loaner. My regularly due maintenance was supposed to be done in one or 2 hours or so said the service dept on like it. Dont even bother asking for a loaner. My regularly due maintenance was supposed to be done in one or 2 hours or so said the service dept on the phone, it ended up taking over 6+hours and the bill rang up in the thousands. I have had bills come in the thousands for maintenance work...We bought expensive cars i understand, i didnt even make a big deal about it to them but the bad customer service that came along with the expensive bill is the real headline here. One example, when i went in for the 20,000 mile maintenance and ask for a loaner, sorry no cars available but dont worry its just an oil change so it should be an 1 hour or 2. I get there early take my car in and am greeted i think??? No real eye contact from anyone, not the receptionist, not the service dept manager, no one. Ok so he takes the keys tells me to wait at the waiting area with no idea how long itll take he says. Ok i have a job and work to go to so i wait the 2 hours only to find out my car hasn't even been taken in the shop yet. 2 hours later!!! I call my friend to pick me up and take me to work. Do you see what i mean with the customer service? If a 2 hour estimate is going to be changed to 6 + hours let the owner of the car know! That's kind of courteous and obvious when it comes to service. So i come back right before the service dept closes to pick up the car. The manager tells me hes busy(packing up and finishing up things so he could leave) and CANT get my car so I should go back into the lot myself and find it and pick it up. I end up having to go back into their lot and find my car among 50 other audis and make a 20 point k turn to get out. I was so fed up i told my relative to take the car in for the next maintenance check up. He was subjected to the same treatment as me. No loaner car of course, and overall a detached staff that doesnt seem to care after the car has been sold to you. Not in the 3 years that i owned this car have i been able to get a loaner for any of my services, most of them taking more than the estimated time by many hours! When i service my Infiniti i can get one without me even asking. They ask ME if i need a loaner because you know i might have to get places like work. Not everyone can hang around the dealer all day waiting for their service to be complete. Even our toyota dealerships hooks us up with a scion when they run out of toyota loaners. We knew better next time and i drove behind my relative to pick him up after he dropped off the car at dealer for service. Their New Car sales team is mediocre at best and their service dept is some place i do not enjoy taking my car to be serviced. Its a shame that they have such bad service as i do like audi cars and am interested in a new one but am hesitant to buy one if it means having to deal with people at biener. The best thing about biener is the newly renovated facilities but dont let that new gleam think you are going into a dealer which cares about customer service(at least the service dept) All that glitters is not gold my friends. More

I did ask dealer to change the cabin filter and they never did it and I have it caple other small issue like they really not fear when you talk with them on the phone etc never did it and I have it caple other small issue like they really not fear when you talk with them on the phone etc More