Audi Hawthorne

I originally walked out of Audi Hawthorne as a relatively content new car buyer. However, since my purchase this Fall my experience with this Audi location has been anything but enjoyable. There has been content new car buyer. However, since my purchase this Fall my experience with this Audi location has been anything but enjoyable. There has been a list off issues with my vehicle within the first month of ownership that I trusted Audi Hawthorne would remedy. Especially considering I paid for the car in full and purchased the pre-owned certified warranty (THINK TWICE ABOUT THIS OPTION AS EVIDENTLY, AUDI ATTEMPTS TO SUBTLY WEAVE IN PLENTY OF NON-COVERED ITEMS). Needless to say, I feel as though the 300+ point inspection Audi claims to conduct as part of this offering is likely a farce. It has been about 2 months since I purchased my car and I have not been able to drive it without issue to this day. I have made multiple trips back to this dealership and had many calls back and forth about an ever growing list of vehicle concerns culminating with safety features being disabled on the car. Audi's proprietary 'Audi Pre-Sense' software de-calibration is supposedly the main cause of why my dashboard lights are malfunctioning, the traffic warning mechanisms are broke and why my airbags will not deploy. Audi Hawthorne claims the cost of repair is hundreds of dollars but they cannot identify what caused the issue and even assuming I continue to drive responsibly, they still cannot guarantee this won't happen perpetually. As I've owned the car for 2 months, I'm not only concerned for myself and passengers safety in the car but also for why Audi can't see the harm in seeking funds from someone who just bought a vehicle (in full) when they can't explain the reason for why the car requires extensive vehicle service so close in proximity to the purchase date. I would've thought this Hawthorne location would prioritize customer safety over minor corporate profits but it appears I was unfortunately incorrect. Multiple family members have been Audi drivers for a decade or more but have used the Mohegan Lake Audi location. They were appalled to learn of Audi Hawthorne's decision making up to this point as their experience has been a delight elsewhere over the years. I truly hope things turn a corner when it comes to my first Audi buyer experience. More

We purchased our second vehicle from Audi Hawthorne and are very pleased. Yasmin was a pleasure to work with and went above and beyond to make it a pleasurable experience. are very pleased. Yasmin was a pleasure to work with and went above and beyond to make it a pleasurable experience. More

Excellent service. I walked in and tested, purchased, and drive home my CPO Audi in 3 hours. Yasmin and her colleagues made the experience top notch. and drive home my CPO Audi in 3 hours. Yasmin and her colleagues made the experience top notch. More

Service who could NEVER fix my car! Service team could NEVER fix my car right and Percy Montes the assistant manager is a jerk who keeps blaming me for the car problems. They sure as he Service team could NEVER fix my car right and Percy Montes the assistant manager is a jerk who keeps blaming me for the car problems. They sure as heck love to take your money, but treat you like garbage. NEVER purchase a car there or their sister dealership at New Country Audi in Greenwich CT. More

Miguel was great to work with. He understood my needs and was able to get me into the A4 that I wanted the same day! and was able to get me into the A4 that I wanted the same day! More

Rafael, was the best car sales rep ever. It was a quick and painless process to agree on a fair price. Excellent car buying experience! and painless process to agree on a fair price. Excellent car buying experience! More

Solid Car Buying Experience with Miguel I worked with Miguel for my purchase and was please. All said and done, it took a little over a week to come test drive, discuss a few available optio I worked with Miguel for my purchase and was please. All said and done, it took a little over a week to come test drive, discuss a few available options, think a little, and then come to agreement on a price. I was really happy with my choice and felt I got a great value in working with the Hawthorne dealer compared to others in the area. I'll come back to Hawthorne for my service needs as well -- you get more attention from these guys than competing Audi Dealers in the NYC area. More

service dept review Not a pleasant or trusting experience dealing with Tim Pillon. Cant seem tp put my finger on his actions Joanna has since tried to make it right. Not a pleasant or trusting experience dealing with Tim Pillon. Cant seem tp put my finger on his actions Joanna has since tried to make it right. Their Tech's are top notch! More

This was the best overall car buying experience we have ever had. Miguel De Los Santos was always available to answer our questions and even came in on his day off to allow us to test drive different cars ever had. Miguel De Los Santos was always available to answer our questions and even came in on his day off to allow us to test drive different cars we were considering. Audi Hawthorne is certainly the best Audi dealership in Westchester and I'd recommend working with Miguel on your next Audi purchase(s). More

Personal assistance I purchased a car from Yasmin Pazos. Process was easy and smooth.She gave us the best price around. Due to an accident I needed to replace the car 9 m I purchased a car from Yasmin Pazos. Process was easy and smooth.She gave us the best price around. Due to an accident I needed to replace the car 9 months later. Yasmin moved quickly and got us the best car and again at a good price.She remembered what we liked in a car and spent a considerable amount of time locating the car.She took care of everything and once again the entire process was smooth and easy.Thank you Yasmin! We will only buy cars from you More