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Audi Hawthorne
Hawthorne, NY
282 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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282 Reviews of Audi Hawthorne
December 23, 2019
The experience with Audi Hawthorne has been disappointing and upsetting. I leased a 2019 S4 from them on October 21st of 2019 and the car started experiencing audio issues within the first couple weeks after and upsetting. I leased a 2019 S4 from them on October 21st of 2019 and the car started experiencing audio issues within the first couple weeks after I took it off the lot. The radio, Bluetooth and iPhone glitches caused the car to have some sort of static noise pop up instead of the proper audio. The car was brought in on November 20th and sat in their lot for about a week before anything was done. Then came the magical part that was going to be ordered and of course, it was on backorder. The car then stayed in the lot for over 2 weeks and made its way in and out of the shop 3 times. The managers on the sales end (Nick and Percy) were the most incompetent and egotistical customer service representatives I’ve ever met in my life. After arguing with them on many things, Percy told me it’s the manufacturers fault and not his. He even compared when going to Best Buy and buying a TV that’s broken to a similar situation. There was also talk of a repayment on the lease for the month of November since it sat in their lot doing nothing. I picked up the car today (December 23rd) and now they will attempt to reach out to corporate for that payment. I asked why wasn’t that done last month? And the answer was simply that they needed to replace this module before sending the request. All in all, Audi as a brand showed that the money is their only worry. If your brand new car comes with difficulties, corporate and their dealers don’t care. I recommend going to the nearest BMW or Mercedes dealer instead of Audi or Audi Hawthorne. I also have dealt with their affiliate (Audi Greenwich) who sold me a rusted out car with 9k miles on it. Stay clear of Audi New Country. They are not the brightest in this industry and sell cars that are defective. I’ve already contacted the BBB and Department of Motor Vehicles on the unethical ways of these dealers. More
by Cs958795
Employees Worked With
Nick Belli, Percy Montes
December 17, 2019
Seamless buying experience. I had a trade in, which they took in and handled everything. He went above and beyond in order to locate a car - which he did. From selection to delivery, every aspect was handle took in and handled everything. He went above and beyond in order to locate a car - which he did. From selection to delivery, every aspect was handled professionally and with minimal pressure. Highly recommended! More
by BMJ86
Employees Worked With
Chrisopher Walker, Jason Spencer, Timothy Pillon, Percy Montes, Luis Gutierrez, jonathan zippo
December 14, 2019
I have leased Audi’s for the past 16 years, but I have never felt valued as a loyal customer until now at Audi Hawthorne. Rafael Rosario was professional, patient, honest and informative every step of the never felt valued as a loyal customer until now at Audi Hawthorne. Rafael Rosario was professional, patient, honest and informative every step of the way. This by far was the best and most seamless experience with no gimmicks or pressure. I look forward to continue More
by Sari137
Employees Worked With
Rafael Rosario, Jason Spencer, Percy Montes
December 10, 2019
Excellent service. Well informed and well versed in the product. Tried her best to be efficient with our time when delivering the vehicle. I would refer friends and family to Yasmin. product. Tried her best to be efficient with our time when delivering the vehicle. I would refer friends and family to Yasmin. More
by Ghayden
Employees Worked With
Yasmin Pazos
December 10, 2019
His dealership is full of crooks. Don’t buy your car from there because they don’t care about what or how you may feel about issues that you are dealing with. there because they don’t care about what or how you may feel about issues that you are dealing with. More
by Worxhardergymgear
Employees Worked With
Nick Belli, Joanna Bell, Percy Montes
December 07, 2019
Excellent Experience!!! I had an excellent experience at Audi Hawthorne. Everyone I encountered was friendly and very helpful, particularly Miguel De Los Santos, who was very I had an excellent experience at Audi Hawthorne. Everyone I encountered was friendly and very helpful, particularly Miguel De Los Santos, who was very pleasant, patient, and knowledgeable about the A4 Quattro. Miguel was very personable, engaging, and helped to make the car leasing experience stress-free. As a person who has not brought a new car in 16 years, Jesse was patient explaining the technological features and providing his contact information for follow-up. The leasing process with Jason was uncomplicated and pleasant. Thank you to the Audi Hawthorne Team who worked with me on leasing my Audi A$ Quattro. I appreciate your hard work and hospitality. Joyce More
by jyhall.assocs1
Employees Worked With
Jason Spencer, Miguel De Los Santos, Jesse Utarid
December 03, 2019
Personalized service Although I haven't purchased a car in over 10 years, my experience with Rafael was unbelievably pleasant, stress-free, and hassle-free. Rafael is trul Although I haven't purchased a car in over 10 years, my experience with Rafael was unbelievably pleasant, stress-free, and hassle-free. Rafael is truly amazing and did an excellent job of delivering a personalized service, above and beyond my expectations. I highly recommend Audi Hawthorne. More
by Untitled
Employees Worked With
Rafael Rosario, Kurt Hughes
November 18, 2019
Truly the best! I had searched and drove many different Audi across the state from dealer inventories. I enjoyed working with Miguel De Los Santos on my car purchase I had searched and drove many different Audi across the state from dealer inventories. I enjoyed working with Miguel De Los Santos on my car purchase and appreciate his candid no-pressure style. Miguel was proactive and pressure-free. He listened to what I wanted and found the perfect vehicle at a great value. He was extremely knowledgeable in providing comparative data between make and model options, that I would have never known, which allowed me to eventually make a fantastic choice. Miguel, Percy, Kurt really made leasing this car a very easy experience! I would definitely recommend Audi Hawthorne to my friends. Thanks for a great car! More
by ZK
Employees Worked With
Kurt Hughes, Percy Montes, Miguel De Los Santos
November 18, 2019
Great Experience! I recently leased my new Audi from Miguel De Los Santos at Audi Hawthorne. Miguel was a pleasure to work with, was extremely knowledgeable about all I recently leased my new Audi from Miguel De Los Santos at Audi Hawthorne. Miguel was a pleasure to work with, was extremely knowledgeable about all of the cars I was considering and made the process easy and fast. He was very responsive to calls, texts and requests. Thanks Miguel! I'll see you in 3 years:) More
by swolin
Employees Worked With
Miguel De Los Santos
