Audi Hoffman Estates - Service Center

Rick Kelstrom- Experience Very professional, with outstanding customer service! My starter on my vehicle went out during the holidays. Rick was very helpful in assisting me wit Very professional, with outstanding customer service! My starter on my vehicle went out during the holidays. Rick was very helpful in assisting me with this issue. He took his time and explained every detail in regards to the situation. Rick was so helpful from start to finish, providing excellent customer service. It’s people like Rick that makes me continue to service my vehicle, and purchase vehicles at Audi Hoffman Estates. I see Rick as a major asset to the Service department. Kudos to Rick! More

Service with Mike Torelli Mike Torelli is always so great to work with. he’s always nice, helpful, professional and makes sure that I always get in and out in as little time a Mike Torelli is always so great to work with. he’s always nice, helpful, professional and makes sure that I always get in and out in as little time as possible. More

Service The service was timely and they kept me updated every step of the way, in a polite and friendly manner. They also made sure to inspect and locate all The service was timely and they kept me updated every step of the way, in a polite and friendly manner. They also made sure to inspect and locate all issues, not just the one I had come in for. More

Prices are way too high Prices are ridiculously high. They try to sell you on everything possible. Quoted over $500 for a battery which wasn't even bad. I can get the OEM ba Prices are ridiculously high. They try to sell you on everything possible. Quoted over $500 for a battery which wasn't even bad. I can get the OEM battery for under $200 More

Great Service Best service, from a service department I have ever received at a car dealership. Very responsive in returning my phone calls and very knowledgeable w Best service, from a service department I have ever received at a car dealership. Very responsive in returning my phone calls and very knowledgeable with what was being done to my car. The only disappointment was when I walked to the show room. My courtesy car was a Q5, which I really liked, but I need a 3rd row seat. I was checking out the Q7 for a good 15 min. No one from sales came over to me. A women sales person and two men walked right by me and a couple more were at their desks. Maybe because I was wearing gym shoes, jeans, sweatshirt and had my backpack on?? I went back to Mike, my service guy, and he answered the rest of my questions. More

recall and replace a tire Getting my car serviced is always a pleasure at Audi Hoffman Estates. It a very clean , well run establishment. Everyone is helpful and focused on wh Getting my car serviced is always a pleasure at Audi Hoffman Estates. It a very clean , well run establishment. Everyone is helpful and focused on why you are there. Rick always makes me feel like he is there to make this as easy and painless as possible. They give me great loaners and always give me my car back looking like I just purchased it. Thanks Audi !!!! More

Audi A4 repair Mike was awesome to work with and helped me get my car fixed right away. He helped set me up even though I’d never been to this facility before. Mike was awesome to work with and helped me get my car fixed right away. He helped set me up even though I’d never been to this facility before. More

As always a wonderful experience I have never had a bad experience at this dealership. I purchased my car here and can honestly say that my Service Representative, Rick Kelstrom is th I have never had a bad experience at this dealership. I purchased my car here and can honestly say that my Service Representative, Rick Kelstrom is the best of the best. He always makes sure that my car is taken care of. He answers all my concerns and makes sure that whatever is required is taken care of at the right time and done correctly. More

Smooth experience!!! As it normally is the service department was fantastic!! Fourth time getting the car serviced here at Hoffman Estates and to date every visit has been As it normally is the service department was fantastic!! Fourth time getting the car serviced here at Hoffman Estates and to date every visit has been a good one. More

Mike went above and beyond. Great customer service. From the minute I called, the service department was proactive and knew exactly what was wrong with my car. They were quick, efficient and professiona From the minute I called, the service department was proactive and knew exactly what was wrong with my car. They were quick, efficient and professional. I appreciate the services they provided and would highly recommend them to anyone. More