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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,877 Reviews
Call Service Center (847) 843-9900

3,877 Reviews of Audi Hoffman Estates - Service Center

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April 16, 2025

Efficient update and care of my vehicle. Even provided a loaner so I didn’t have to wait. More

by staciejackson
Recommend Dealer
Yes
Employees Worked With
Service Assistant
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Apr 16, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

April 16, 2025

Great customer service Nice and calm environment. Great customer service. Reasonable prices In great staffing More

by cameonjackson
Recommend Dealer
Yes
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Apr 16, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 15, 2025

My biggest down fall in coming to this service center was the lack of communication. More

by tmilan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arlen brodeur 1 star
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Apr 18, 2025 -

Audi Hoffman Estates responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

April 15, 2025

I brought my car in for its first big service and the experience was smooth from start to finish. The staff was friendly, check-in was quick, and they walked me through what the service would include. Th More

by ICHIGO_003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 14, 2025

One of the most hassle free service visits I’ve ever had. Nice comfortable waiting area. More

by toferath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I didn’t get a name.
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Apr 14, 2025 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 13, 2025

Service for my 2019 S5 Cab went well advisor was pleasant and car came back nice and clean only issue was i had to ask for the inspection report More

by redtr4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont remember name
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Apr 13, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

April 11, 2025

Never a disappointing experience when coming to Audi in Hoffman Estates, every time very friendly and helpful staff and always overall great service! More

by OLIVER.BRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Apr 11, 2025 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

April 11, 2025

Service was good but I waited until the person got back from lunch to get my car More

by HEL502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Good
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Apr 11, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

April 10, 2025

Nice knowledgeable staff, explain things thoroughly. Don’t mind waiting at the dealership good WiFi and Kylo. More

by SARAHSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have names
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Apr 10, 2025 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 09, 2025

Showed up for my appointment and had to wait for someone to help me. I specifically asked to be texted updates about my car. Dropped off at 1:00pm. At 4:15 I called for status. I had to call 5 time between More

by laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
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Apr 13, 2025 -

Audi Hoffman Estates responded

Laura, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

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