Audi Meadowlands

Now there is an engine light on that needs to be fixed. Probably just a problem with the sensor, but I guess these things happen when you work on cars. Brian was a real professional. Probably just a problem with the sensor, but I guess these things happen when you work on cars. Brian was a real professional. More

I wasn't pleased with the length of time that roadside assist took to pick up my car or that I had a problem with my car to begin with. My experience with Blanca, in your service dept., was easy, she was assist took to pick up my car or that I had a problem with my car to begin with. My experience with Blanca, in your service dept., was easy, she was plesant, helpful and efficient. More

Leasing my new vehicle from Audi Meadowlands was one of the easiest and most enjoyable car buying experiences I have ever had. The staff was great to work with and they were very helpful and knowledgeable the easiest and most enjoyable car buying experiences I have ever had. The staff was great to work with and they were very helpful and knowledgeable about the vehicles. They did not hound me when I was looking and they were very receptive and responsive during the process. More

Ron was such a wonderful help when we were deciding if Audi was the right choice for us. He was extremely knowledgeable, had answers to all our questions ad best of all was never pressuring or pushy. A tr Audi was the right choice for us. He was extremely knowledgeable, had answers to all our questions ad best of all was never pressuring or pushy. A true professional! Thank you More

The customer service is top notch. I highly recommend this dealership to anyone who expects above and beyond customer service like I do. The staff (brian) is extremely friendly and very thorough. They this dealership to anyone who expects above and beyond customer service like I do. The staff (brian) is extremely friendly and very thorough. They pay close attention to detail which is great when you're bringing your car in for service. More

I now drive a luxury car and for the first time have experienced luxury service! I thought the guys at the Audi Meadowlands sales department were spectacular to work with until I met the people at th experienced luxury service! I thought the guys at the Audi Meadowlands sales department were spectacular to work with until I met the people at their service department, and now I’m hard pressed to tell you who I think is better. I think it’s a tie. EVERYONE at Audi Meadowlands has been totally amazing to deal with. From a previous post on this site you can see that Edwin and Jeremy in the sales department took care of me like family, and moved heaven and earth to earn my business and win my loyalty, which they did. It is clear to me that Candida Diaz and Bill Vandenberg in the service department share the same values as the folks in the sales department. Equally clear to me is the management team at this dealership understands how customers should be treated and they obviously empower the staff to do just that. Two things you need to know about the Audi Meadowlands service department: 1) The service department is in another building maybe 10 minutes away from the main dealership showroom. When I purchased my Q5 I didn’t give this a moments concern. Now having needed service for a broken windshield I can tell you it is no big deal at all. The service department is beautiful. They have valet service and a big clean inviting space that for me was the nicest service department I’ve have had the pleasure to take advantage of. 2) The service department ROCKS!!! My wife was in the wrong place at the wrong time driving on Route 287 and a rock hit and cracked our windshield. As you can imagine the thought of spending hundreds of dollars on a new windshield for a brand new car was less than thrilling to me. I called my salesman Edwin and asked him if he could help me get a better price on the repair since circumstances required me to do so without the benefit of an insurance claim. Edwin called me back and said he put in a good word for me and I should get in touch with Candida Diaz. When Candida and I spoke she told me after speaking with Edwin, and consulting with Mr. Vandenberg, the dealership would pick up the cost of the windshield and asked if I would just cover labor. Stunned, I asked her to repeat herself and then I asked her how was this possible? Her answer: “ You asked us to help and this is something we were able to do for you.” I called Edwin back right away, thanked him, and asked him how soon I can buy another car from him? The service department did not have to do this. We broke the glass. What they did for me today was beyond AMAZING. Who does this kind of thing? This is my first purchase from Benzel Busch and I’m still blown away every time I deal with them. Candida was a pleasure to deal with. The service itself was first rate. I got a freshly washed, clean loaner car, and pleasant valets took my car away. My Q5 returned to me repaired, washed and vacuumed. My inspection sticker was glued back in the new glass and they even re-installed the Velcro in the new windshield to accept my EZ Pass. WHO DOES THAT? The attention to detail of my service and the assistance I got with the cost of the repair has me practically speechless. I’m sure donated windshields are not the norm but however they made it happen, my family and I are very grateful. I’ve told anyone who will listen to me, if you’re looking for an Audi and don’t buy from these guys you’re crazy. I can’t wait to go back and see them for my oil change! More

Through web channels and some good fortune, I met Brian Kim of Audi Meadowlands. His attentive manner and all around decency from first call to negotiating to delivery made for a pleasant experience. Bri Kim of Audi Meadowlands. His attentive manner and all around decency from first call to negotiating to delivery made for a pleasant experience. Brian was prompt and patient and made certain to answer any and all queries I had had throughout the duration of the transaction. One vignette had me frantically calling him after-hours to ask about a trunk key issue to which he solved within half a minute (one cannot open one's Q& trunk with with the valet button switched on with one's valet car key - who knew!). Brian made me feel comfortable throughout the entire purchase process and I would highly recommend him to anyone looking to get a hold of an Audi vehicle. More

The sales man changed his tone from being very friendly and polite to rude as soon as I put a down payment on the vehicle. The lady working in the finance department had a big time attitude.This dealership and polite to rude as soon as I put a down payment on the vehicle. The lady working in the finance department had a big time attitude.This dealership has very poor customer service, no place to sit while waiting for the sales person to come talk to you. They need to learn to respect us customers, because they get their paychecks cause people like us get vehicles from there. This will be my first and last purchase from this dealership. More

hi, I am from Chicago and saw an ad online for a 2010 Audi Q5. the price was right and I negotiated with Nelson over the phone. I had everything setup when I flew into NJ and I drove away with the car th Audi Q5. the price was right and I negotiated with Nelson over the phone. I had everything setup when I flew into NJ and I drove away with the car the same day. Nelson was great and I would recommend him to you. Just make sure you lay out all your expectations very clearly with him so there is no room for miscommunication. That way you can protect yourself from last minute surprises. Nelson is friendly and gets the job done. More

I contacted this dealer on a Saturday morning and asked if a specific used vehicle was on the lot and available for a test drive. I explained that I was coming from 70 miles away and wanted to be sure the if a specific used vehicle was on the lot and available for a test drive. I explained that I was coming from 70 miles away and wanted to be sure the vehicle was there. I spoke to two people and was told they had the vehicle. When I arrived my wife and I spoke to Michael Rafferty and Richard Kim. They both said sorry but the vehicle was at their detail shop. I explained that I had called and was told the vehicle was there and we'd come a long way. They were apologetic and just kept asking who I spoke to. They implied that I hadn't been told the car was here. I offered to let them see my phone and the call I made to which they replied, "oh that's just a general dealer number." Rafferty offered to call the detail shop and see if they could bring it over, which they couldn't so he asked us to follow Kim to the detail shop for a test drive. He said it's "15 minutes from here." We get in the car and followed Kim like idiot. We then embarked on a 46 minute journey through every side street in Jersey. About halfway through the trip Kim pulls over and comes back and apologizes and says he's avoiding the highway route because he doesn't have easy pass! Are you kidding me? I would have paid the tolls myself if it meant we actually got there in 15 minutes. Anyhow we get there after 46 minutes (I timed it). At this point I'm not sure the car even exists. The detail shop manager was very nice and walks us to the vehicle which was in a garage under repair with 7 vehicles blocking it in. The detail shop guy had no idea we were there to test drive it. Kim says nothing so I ask the detail shop guy if I can drive it. To his credit he didn't hesitate and started moving cars. After another 20 minutes the car was out and we started a test drive. I get in the car and go to pull out and guess what? The gas light is on and there's no indication how far we have to empty. So our test drive was all of a mile. I had my 6 month pregnant wife with me and by this point we're ready to leave. Kim then asked us to return to the dealership to work on deal!?!? More