Audi Meadowlands

I was searching Northern Jersey for a used german coupe, Audi A5/S5, BMW 328/335, etc. Audi Meadowlands had 2 nice looking S5's and one A5 but priced quite high. They had a 2008 BMW 335xi coupe that was p Audi A5/S5, BMW 328/335, etc. Audi Meadowlands had 2 nice looking S5's and one A5 but priced quite high. They had a 2008 BMW 335xi coupe that was priced okay until you looked into it. They originally priced it similar to a BMW Certified Car's price of $33,500 with low mileage then lowered it to $28K. If the car was clean and had no problems it would've been a good deal. They obviously do not take care of their used cars or maybe that's how Audi treats a used BMW?? 4 major things wrong: 1. Driver's side interior metal strip (wood and metal options can be had) was totally destroyed. The entire ~2-3 foot length of it was dinged, scratched, and chewed up pretty bad. Either the dealership did it while they had it for the 2 months they couldn't sell it or the owner damaged it somehow. Audi Meadowlands refused to fix/replace it. 2. As a luxury car dealer they couldn't or wouldn't show me the past service history of this ~40K mile car. When asked for it Adam and his manager kept saying it's fine, it's fine. We fixed it up and replaced the tires (which turned out not to be true when Mike read us the service they performed later). Why would you even accept this trade in without a service record? Especially when it's not listed on the Carfax? He kept saying, "some people don't report service to carfax because carfax charges them money when they report service info." Sound dubious to me. 3. Adam claimed the car was loaded and true it was... so where was the Ipod/Mp3/USB Adapter Cables??? So the car is loaded with entertainment features but didn't have any connectors for it? Did they not get it from the owner or did someone else take the connectors for themselves? (even Adam admitted someone at the dealership took nice license plate/plate brackets off traded in vehicle before... so perhaps someone in service snagged the connectors for personal use or sale online?) 4. The engine had a bit of a ticking/clicking sound and was abnormally noisier than the other 335's and 328's I've driven and been around (I've test drove ~3 335xi's before and my friends have 335's, X3's and 328's). I figured I could just take it to a proper BMW dealer and have them check it out and set it right later since it was still on warranty/service plan. It turns out the problem probably originated with the dealer or perhaps the car was never serviced. When I test drove the car there were finger nail clippings around the center shift stick area. Pretty disgusting. When asked about it Adam asked his manager if he had been using the car and Mike said, "yeah". Turns out the manager and maybe even others had been joyriding and beating the crap out of the BMW 335xi for 2 months! The miles they advertised was ~40,500. When I test drove the car it was almost 42,000 miles! It was even worst, after I negotiated a price later on that night I noticed that the Carfax had the vehicle listed at 39,500 miles when they first started selling it on 11/03/2010. When I test drove the car it was 12/30/2010 and it had very close to 42,000 miles on it. So in less than 2 months they piled on about 2,500 miles on the bimmer! This also meant the vehicle only had about 8,000 miles left before the original warranty and maintenance plan ran out. Thanks for eating up the car's miles guys. They were obviously joyriding, enjoying it, clipping their nails in it, and abusing the car until they could offload it! Shame on them. "mchoi02" was correct in his review. Adam is very friendly and has high energy but his boss being "stern" was an understatement. His boss ignored every negative remark about the vehicle like it was nothing (example the chewed up side panel and joyriding miles) and during the post drive talk he decided his time was better spent grabbing a drink and watching the football game across the office. He seemed angry and didn't care if they sold the car or not. His negotiation of going down $200 was pretty annoying like he didn't care at all. Perhaps he didn't want to lose his joyriding vehicle? This could have been a good cop bad cop setup who knows. It seemed like it because after we agreed on a price and trade in, the next day the service went all to hell. I went to my bank in the AM to get my loan which they said could not be finalized that day on 12/31. I called Adam and said can you match my bank's finance rate? He told me to just come down and he get me financing. I told him I don't want to come all the way down just for you to give me 4.9-6%. Can you match 3.39% or better? I filled out the application and faxed it to him around 10:30-11am. He said it'll take 15 minutes. 30 minutes pass, an hour passes, no call back. I called him back and he said Mike is doing it now, give him 5 minutes. 30 minutes pass no response. I called him back and said if you couldn't do it soon I have my charity event I have to attend in the afternoon. No confirmed rate means I won't buy the car. In addition he kept my driver's license the night before, great! I couldn't drive myself anywhere that day! I had to finally call Benzel Busch speak to the operator and explain that I needed to speak with the owner or the GM because they are ignoring me and wouldn't return my driver's license. Adam was ignoring my calls and Mike was just shaking me off. About 3-4 hours after the initial finance application Adam finally calls me back. I told him where he could drop off my license and that no I do not want the car anymore. I heard him saying to Mike, "Don't send it, don't send it to the bank. He doesn't want it" real loud so I can hear it too. What was he trying to make me feel bad? All it proved was how unprofessional they are. So 15 minutes to get me a rate was what a gross understatement? 4 hours later they didn't even send the application into the bank yet!! I've had dealers offer me 2.9% on the spot and they couldn't even give me a lousy answer. So really what they wanted to do was get me down there after I agreed to buy the car so they could charge me 4.9 to 6% what a typical used car salesman move. At that point I decided that this dealership definitely wasn't for me now or in the future. They play games there, Adam is saleman friendly but only during the sale, Mike is pretty much a jerk (no other word describes him as perfectly without going into profanity, plus he beats the crap out of nice cars that aren't even his, pretty sure there's a level of hell for people like him), they abuse their used cars for personal use, leave it dirty, don't make sure it has everthing it should have, play financing games, and definitely do not care about you once you buy a car just as "Audilove" commented on. I wouldn't be surprised if Adam kept my license on purpose just so I would drive back and he could give me more pressure to buy the car after I drove there again. It's really a shame. My uncle has owned Audi's before and raved about them. I've driven them and really only Audi and BMW make real performance luxury cars especially in the entry level arena. Benzel Busch Audi Meadowlands is definitely not a ethical or professional place. If you are buying Audi checkout Paul Miller Audi in Parsippany and ask for "Peter". He didn't balk or go all "salesy" when he saw a young professional walking in. It's too bad too for Benzel Busch Audi Meadowlands, if it all went great once I paid off my debt and loans I would've definitely come back to them for my dream car, the Audi S5. Disappointing for a high class brand and as other reviewers have said, really not a good representation of Audi. I'll get my entry level coupe somewhere else and in the future a fabulous BMW M3 or M5 instead of the S5. Better to save yourself the trip there, the headaches afterwards, and go somwhere else for you vehicle needs. More

I visited serveral Audi dealers in the north jersey region in search for a pre-owned Q7. Audi Meadlands appears to have higher quality vehicles. It could be because their inventory is in an indoor sh region in search for a pre-owned Q7. Audi Meadlands appears to have higher quality vehicles. It could be because their inventory is in an indoor showroom and kept detailed clean. Most vehicles in other dealers showed great in pictures but look 'used' in person. Also, the sales rep I worked with was great. Adam was very friendly and attentive. He seem to go the extra step to win your business. His manager, Mike Rafferty was stern but professional and effective. Finalizing on a net price could have been smoother. But that shortcoming was made up when they both exceeded my expectation on follow-ups before and after the car was delivered. I would recommend this sales team. More

THEY ARE THE MOST HORRIBLE SERVICE AUDI PROVIDERS I KNOW! THEY DO NOT REPRESENT THE AUDI BRAND AT ALL! THEY QUALITY OF SERVICE IS LOW; MORE LIKE NON-EXISTENT! THEY ARE ONLY NICE WHEN YOU ARE BUYING! AFTER YO THEY DO NOT REPRESENT THE AUDI BRAND AT ALL! THEY QUALITY OF SERVICE IS LOW; MORE LIKE NON-EXISTENT! THEY ARE ONLY NICE WHEN YOU ARE BUYING! AFTER YOU BUY A VEHICLE FROM THEM, IT WAS LIKE THEY DO NOT KNOW YOU ANYMORE, AND THEY TRY BY ALL MEANS TO NOT GIVE YOU ANY SERVICE BECAUSE IT IS COSTLY FOR THEM! IT IS A SELFISH COMPANY THAT DOES NOT GIVE A DAMN ABOUT THE CUSTOMER! I AM ASHAMED THAT I DEALT WITH THEM! NEVER AGAIN! AND I WISH NONE OF THIS ON ANYONE: AND I HOPE ALL THOSE WHO READ THIS ARE WARNED! WHAT A DISAPPOINMENT FOR THE AUDI BRAND! More