Audi Mission Viejo

Terrible experience with Audi Mission Viejo.1) They Terrible experience with Audi Mission Viejo. 1) They could tell why my car jerked forward when I pushed on the gas. After keeping the car for a few Terrible experience with Audi Mission Viejo. 1) They could tell why my car jerked forward when I pushed on the gas. After keeping the car for a few days, they suggested "use a better gas!!!!!" 2) I picked up the car and things got worse and then AC stopped working so took it back. This time Iwas told the cylinders are misfiring and A/C needs to be change, parts coming from Germany took 2 weeks. 3) meanwhile was told my 2 year old car needs new front tires and brakes. The rear tire are immaculate, turns out this dealer forgot to rotate the tires in all 20Ks despite multiple visits to the dealer including 2 recalls. Still wouldn't exchange the tires instead they honored me with a "complementary tire rotation". The manager, John Hatcher believes that these cars brakes run out fast, checked online complete nonsense. He also claimed that tire rotations are not usually offered by Audi. Nonsense!!!!!! 4) finally get the car back, the car was returned to me extremely dirty, rubbish in the trunk and dirty windshield. They didn't even bother to wash the car. 5) Got home. Noticed that my carpool decal and parking access decal with chips) are gone without letting me know. Called Audi and hours later I hear back that they changed A/C through the front windshield and cracked it when tried to put it back. Hence the decals gone 🤦🏻‍♂️ 6) 4 days later and no call from Audi since they promised me to locate the decals. Monique Leneker who was the agent helping me has been awful at getting back to me about this. My worst experience with a dealer and a car company. John Hatcher needs to reassess the way he runs his dealership. Hossible service. I will take this all the way up to Audi management. They wasted hours of my time and didn't accept their mistake. Would stay away from Audi. Afterall they are the same company as VW who was trying to cheat the exhaust system showing that they run much cleaner than they actually do. More

Greg was courteous and pleasant. Only complaint ( are needed to be there overnight for updates. There were five plus yearly service). I had asked when they called to say that car would have to stay overn needed to be there overnight for updates. There were five plus yearly service). I had asked when they called to say that car would have to stay overnight if they could pick me up or deliver car next day, However when they called next morning they said that I would have to pick car up. More

Monique is awesome every time. She makes the sting of an Audi repair bill a little more tolerable. Everyone is always kind and informative especially during these extraordinary time Audi repair bill a little more tolerable. Everyone is always kind and informative especially during these extraordinary time More

Have to agree with other reviewers, Monique is awesome. This was my first time taking my car to the Audi MV service dept, couldn’t have been any easier. As said, Monique was terrific, really friendly and This was my first time taking my car to the Audi MV service dept, couldn’t have been any easier. As said, Monique was terrific, really friendly and so professional - a terrific ambassador for the dealership and Audi! Setting up a loaner car was super easy, adding to the overall satisfaction of choosing this dealership as my Audi Dealership. B. Marshall More

Easy breezy deal was made and I have my new car now. Financing went well. Excellent customer service I've been looking for months for a great deal. And I got one. Very happy Financing went well. Excellent customer service I've been looking for months for a great deal. And I got one. Very happy More

The buying process was smooth and reasonably easy. MY salesman was informed and made the transaction smooth. I liked the ease of financing and the checkout salesman was informed and made the transaction smooth. I liked the ease of financing and the checkout More

Great responsive customer service .. The service Great responsive customer service .. The service department was phenomenal in addressing a issue I had with my vehicle. I would HIGHLY recomm Great responsive customer service .. The service department was phenomenal in addressing a issue I had with my vehicle. I would HIGHLY recommended service department!! If you live in Orange County, Ca go to this dealership! More

I had a terrible experience with Mission Viejo Audi. We selected a used Audi A3 to surprise our daughter for her 18th birthday, but it needed some touch up paint on the rear bumper. Salesperson said it wou selected a used Audi A3 to surprise our daughter for her 18th birthday, but it needed some touch up paint on the rear bumper. Salesperson said it would be done the next morning and the car would be detailed and ready for us to inspect and purchase. Got a text the next day saying he was sorry, but they sold the car to another buyer. A terrible way to do business. More

Monique Leneker in service was very professional and respectful of my time. The repairs were done correctly and the costs were according to the estimates. respectful of my time. The repairs were done correctly and the costs were according to the estimates. More

My car was in for 30k service. Jorge helped me and he had the car ready as promised on time and all washed and clean. the car ready as promised on time and all washed and clean. More