Audi Mission Viejo

I had a great experience at Mission Viejo Audi and needed to share it. I wanted to take some time to speak about a few individual employees. Living out of state made purchasing a car a little more challeng to share it. I wanted to take some time to speak about a few individual employees. Living out of state made purchasing a car a little more challenging, but Chris Collup made the experience seamless with the purchase of my S5. From the first email to driving off the lot, Chris was extremely helpful! He was pleasant, prompt, patient and incredibly polite. I couldn't have asked for a better experience. I had spoken with about 17 dealerships and could have gotten the car I wanted from any of them, but Chris raised the bar with his customer service skills. From working in the service industry for over 10 years, I understand what it takes to earn a customer's business and to keep that business. Those are the skills that Chris exemplified. As I went to pick up the car, I only had one day to do so. Unfortunately, Chris was at a training seminar, but he had EVERYTHING arranged for me. From a driver to pick me up, who was extremely friendly, to John who had the car ready for me. John Latko was a pleasure to work with in person. He possessed the same customer service skills as Chris. He showed me all the numbers and even dealt with my pickiness on some minor details with the car. He took his time, but was extremely efficient. He answered all questions and showed me every feature of the car. They even took care of the out of state registration for me! As I said before, I couldn't have asked for a more smooth and non pressuring experience with a dealership. These two individuals should be praised for the way they deal with customers. I will surely be back in the future for another Audi. For now, I will enjoy my beautiful S5. Thank you again! More

The most professional service we've ever received from a dealership. Informative, friendly and not in the least bit 'pushy'. Great advice on a vehicle that fitted our needs and our budget. Our sales from a dealership. Informative, friendly and not in the least bit 'pushy'. Great advice on a vehicle that fitted our needs and our budget. Our sales rep, Steve was very patient with us and after sales were fantastic in preparing a second key for us as the car only had one key. I would definitely recommend these guys if you want a great service. More

Audi Mission Viejo was the nicest car dealership that I have ever deal with. It was great working with Halleh and Ryan to get my new Q5. have ever deal with. It was great working with Halleh and Ryan to get my new Q5. More

Very good people,very good service,care,you feel good like being between friends.I will come back any time.Go there and I bet any money you will be deeply satisfy. like being between friends.I will come back any time.Go there and I bet any money you will be deeply satisfy. More

First, the repair cost too much, and I wish I knew of a cheap great neighborhood mechanic who could fix my Audi like it was an old VW bug. But because my Audi's engine looks to me more like a rocket ship t cheap great neighborhood mechanic who could fix my Audi like it was an old VW bug. But because my Audi's engine looks to me more like a rocket ship than a bicycle, I feel the only good Audi mechanic is a factory trained mechanic, so I feel I must go to the dealer for repair. Considering I am not at a neighborhood mechanic's shop (where I can't sit on a chair for fear of getting grease on my clothes and the only magazine is last year's Car and Driver), and considering the dealer resembles a Hyatt (but is more expensive!), I think this Audi dealer is great. They are super nice. They explained everything. I think if I fixed every little thing the minute they told me it might become a problem, my car would drive perfectly and last forever. As it is my car is still fantastic. I love my old Audi. It looks new, it drives absolutely great, it has so much power (another waste of money! but ...!) (Sometimes when I accelerate and I know I'm wasting gas and money, I rationalize that I don't go to a shrink and I don't smoke, so I deserve the reward of passing everybody else on the freeway for just a few minutes!) I recommend this dealership. More