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Audi Mission Viejo
Mission Viejo, CA
484 Reviews
Audi Mission Viejo in Mission Viejo, CA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling the number above.
Our experts pride themselves on the personal relationships they have forged with our clients; it is our pleasure to make sure you are completely comfortable with the operation of your Audi and have a chance to become a long-term Audi enthusiast!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 484 reviews
June 15, 2013
Best service experience I have had at this Audi dealership, and have been coming here for more than 3 years. Huge improvement over past year. dealership, and have been coming here for more than 3 years. Huge improvement over past year. More
by Atvander
Employees Worked With
Tom Carvalho
June 12, 2013
Audi Mission Viejo is over the top service. Love the attention to detail...every employee trained how to value customer...make it a great experience. Couldn't be better! attention to detail...every employee trained how to value customer...make it a great experience. Couldn't be better! More
by drewharrissherline
Employees Worked With
Jorge
June 08, 2013
I was extremely happy with the entire process! I stopped by to look and ended up buying. I was happy with the deal, service and very friendly sales staff. Great dealership! by to look and ended up buying. I was happy with the deal, service and very friendly sales staff. Great dealership! More
by Chuck
Employees Worked With
Steve Hart, Kerry Mitchell
June 06, 2013
I can't believe I've already put on 15,000 miles in only 7 months, but I knew exactly where I wanted to go for my 15K scheduled service—Audi MV. This was my first time working with Tom and it was de in only 7 months, but I knew exactly where I wanted to go for my 15K scheduled service—Audi MV. This was my first time working with Tom and it was definitely a pleasure. I couldn't afford to wait for my A5 to be serviced so Tom quickly got me in and out with a new A4 courtesy car and had my car waiting for me first thing the next morning. Tom's a great guy—warm, welcoming, honest—and makes the whole dealership experience worth driving 25 miles to Mission Viejo for. He answered all of my questions, explained everything I needed in detail, and assured me this was a good place to be. Thanks! More
by mrbrusky
Employees Worked With
Tom Carvalho
May 30, 2013
I don't do a lot of reviews, but I'm happily providing a quick review of the service I received at Audi Mission Viejo. Had to bring my A-4 in for brakes and 45,000 mile check-up. Jorge was ver providing a quick review of the service I received at Audi Mission Viejo. Had to bring my A-4 in for brakes and 45,000 mile check-up. Jorge was very helpful in identifying the service that would be covered under my Extended Warranty and ensuring that we did those things. I received a call later in the day explaining the additional service I would need for my brakes and we discussed whether certain symptoms of oil use were a problem. He explained their process in assessing whether there is an issue and how we would work together to determine and then resolve any issue. I appreciate the friendliness, the complete explanations of needed work, and the excellent follow-through. More
by jleachesq
Employees Worked With
Jorge Salceda
May 26, 2013
We had been investigating buying a new car for several months. We did most of our new car research and price comparison online. Our search involved dealing with several dealerships and we found the frie months. We did most of our new car research and price comparison online. Our search involved dealing with several dealerships and we found the friendly no pressure experience at Audi of Mission Viejo to be a refreshing change from other dealers almost daily phone calls and emails pressuring us to buy right now. Audi of Mission Viejo's behavior toward our inquiries was different. They are professional, friendly, and non-pressuring. Instead they responded to our questions with straightforward answers instead of the all too usual gamesmanship typical of the car buying experience. The fact that Audi of Mission Viejo also had the lowest price was also an obvious reason for our choice, even though they were not the dealer nearest to our home. When we arrived to purchase the car everything was explained clearly and we were not pressured into buying any options which we did not chose. Our new car is wonderful. I told my wife every time I get behind the wheel, it is just like Christmas morning. My brother is an engineer who lives in Germany, where he works for a German company. He said Audi is the top selling luxury car in Germany. After you drive a new Audi, you will understand why this is the best luxury brand. More
by geogene
Employees Worked With
Greg Clymer
May 16, 2013
My experience at Audi of Mission Viejo was great. Service was excellent and the staff was super friendly. Tom Carvalho was very knowledgeable, helpful, and honest. I would definitely recommend usin Service was excellent and the staff was super friendly. Tom Carvalho was very knowledgeable, helpful, and honest. I would definitely recommend using Audi MV for all your Audi service needs. More
by jmassmann
Employees Worked With
Tom Carvalho
May 10, 2013
Leased our new Audi allroad from Audi of Mission Viejo earlier this year, first time customers. We rec'd a '5k svc due' reminder via email fr them that week and a scheduled SERVICE DUE light lit up on ou earlier this year, first time customers. We rec'd a '5k svc due' reminder via email fr them that week and a scheduled SERVICE DUE light lit up on our dash. We were running errands near the dealership and decided to to see if just maybe we could drop-off our car for the 5k svc and obtain a loaner to continue with the day's "to-dos". WOW!!!- spoke with Ali, (hope I have her name correct), she said YES... no problem, bring the car right on in, (11AM on a Thursday). We pulled into the service drive 10 minutes later, met by a host and sent inside to Craig, our assigned Svc Advisor- he brought us up in the data base/we initialed the paperwork and informed that our car should be done by 5PM/open till 7PM. We then spent a few more minutes with Loan Car paperwork/just 'initials'- offered cold bottles of water for the road, then out the door to a new, clean, fueled-up Loaner... all in minutes. Craig phoned at 3:30/4PM to alert our service was complete/we hadn't even returned home yet. We topped off/fueled the Loaner and back to AUDI of MV, the cashier had our paperwork- no chgs for first svc. Craig met us in the service drive with the keys and sent us on our way/our car serviced & washed and due back in 10k mi.s or 12 months. Now, I wouldn't expect that this could happen with such ease each time our car needs service- but... the fact that it did happen this time/was able to happen at AUDI of MV deserves mention>>> it indicates to me, at minimum EVERYONE there is aiming to achieve that level of exceptional customer service each and EVERY day, for each and every customer... our visit must have included the direct efforts of at least 10+ people- so>>>Thanks-so-very-much to everyone there, WE NOTICED and we will be back!!! More
by akthom
Employees Worked With
Craig, Svc Avisor, Ali, Svc CoOrd., Damien, Loan Car- all are excellent!!!
May 02, 2013
Everyone at Audi is always very polite and attentive. We usually work with Craig and he is always helpful and informative and very nice to work with. usually work with Craig and he is always helpful and informative and very nice to work with. More
by Joseph77
Employees Worked With
Craig
April 23, 2013
I had a very great experince with Brian H. not only this time ,time in the past when my wife purchased her Audi Q5.He is a great guy to talk and finish bussiness,very profesional and very courteously.I will time ,time in the past when my wife purchased her Audi Q5.He is a great guy to talk and finish bussiness,very profesional and very courteously.I will come back any time,grat deal! More
by cocobaw
Employees Worked With
Brian Hutchison
