Audi Mission Viejo - Service Center

Service Excellent response to an emergency issue took care of a bad battery worked with multiple people in the service department, only issue was Enterprise r Excellent response to an emergency issue took care of a bad battery worked with multiple people in the service department, only issue was Enterprise rental service. They were so worried about asking if they gave good service they forgot to give it! More

Audi service team did an amazing job I brought in my 2019 Audi a 7 for it’s 10,000 mile service and Monique and the service team did not disappoint! In addition to my service I also had I brought in my 2019 Audi a 7 for it’s 10,000 mile service and Monique and the service team did not disappoint! In addition to my service I also had my car detailed and they did an exceptional job both on the inside and out. Thank you to the Audi team in Mission Viejo. More

Always surpasses expectations Audi MV dispels everything used to describe negative experiences at car dealers and service stations. Starting when you drive in for service, you will Audi MV dispels everything used to describe negative experiences at car dealers and service stations. Starting when you drive in for service, you will find someone ready to help you, despite the myriad of cars lined up. The Service Consultant, Greg, understood exactly what I tried to explain in my non-automotive language. Greg went through all that would be completed in the service, and asked if I wanted or needed anything else. He asked when I would like the car back, offered me transportation (but I had a ride), and said he would have the car ready by 5 p.m. I found that timing amazing, but Greg made sure to have my car ready. I appreciated his concern for my time. Everyone at the dealership was welcoming and friendly to me and my dog, regardless of my coming in clothes I wear to clean the house! Greg went over what was completed with my car and what I might need in the near future. Audi MV and everyone there make me want to come back for car service, repairs, or a new Audi. Thank you all! More

A/C wires Bought my A6 at another dealer & found out A/C wires got chew up by rats. This is not covered since it was not purchased at Mission Audi ... Got it fi Bought my A6 at another dealer & found out A/C wires got chew up by rats. This is not covered since it was not purchased at Mission Audi ... Got it fixed with a price to match what other dealer is willing to pay me to get fix. My Service advisor Greg, was great he found discounts to bring down the fee. Thanks again Greg More

Audi MV Courteous, communicative and knowledgeable - easy online scheduling, maintain text message updates - easy access to loaner vehicle with efficient chec Courteous, communicative and knowledgeable - easy online scheduling, maintain text message updates - easy access to loaner vehicle with efficient check in and check out helping to reduce wasted time More

Monique in Service is the best Monique is so friendly and the best in service! she always notifies me with any updates on my vehicle. I would highly recommend this dealer. Monique is so friendly and the best in service! she always notifies me with any updates on my vehicle. I would highly recommend this dealer. More

Great customer service Javier provided excellent service and communication regarding my vehicle. He also arranged transport to get me home and back to pick up my car when it Javier provided excellent service and communication regarding my vehicle. He also arranged transport to get me home and back to pick up my car when it was ready More

Great Customer Service Very professional. Easy to work with service technician and courtesy car representative. Easy in easy out without all of the pressure of having to ser Very professional. Easy to work with service technician and courtesy car representative. Easy in easy out without all of the pressure of having to service areas not necessary. More

Recall Service Great service, Greg Paszkiewicz was very helpful and profesional. He explained to me what the recall was for and answer all the question I asked him. Great service, Greg Paszkiewicz was very helpful and profesional. He explained to me what the recall was for and answer all the question I asked him. Will definitely recommend! More

coolant repair My service manager Roy was very helpful, thorough and professional. He made sure I was well taken care of, gave regular updates and made sure they did My service manager Roy was very helpful, thorough and professional. He made sure I was well taken care of, gave regular updates and made sure they did a thorough job in repairing the coolant leak. More