Audi Mohegan Lake

It was a professional experience from the moment I made my service appointment, The dealership processed me early and kept me updated throughout the day. Ed kept me informed on the work needed and estimate my service appointment, The dealership processed me early and kept me updated throughout the day. Ed kept me informed on the work needed and estimated time to complete the work Professional, courteous service. More

Audi is very fortunate to have Mark in his position. He is very professional. We have known him for years He is very professional. We have known him for years More

William my salesman was very detailed and amicable. Very happy with his handling of our transaction. He made buying a car a pleasurable experience. Kristina in finance was very thorough and explained Very happy with his handling of our transaction. He made buying a car a pleasurable experience. Kristina in finance was very thorough and explained everything. Very pleased with my overall experience . More

The customer service was absolutely terrible this visit. I brought my Audi A3 in for service Friday- inspection, oil change and recall. The service was incredibly poor. The service manager did not communi I brought my Audi A3 in for service Friday- inspection, oil change and recall. The service was incredibly poor. The service manager did not communicate with me at all. My wife called 3 times to get an update on when the vehicle would be finished as we left and were planning to pick it up a few hours later. Not only did we have to followup several times, the car was NOT washed and we specifically requested that. In all the years we have owned our multiple Audi vehicles we have never had such a terrible experience. While we recognize the technicians may be short staffed, that should have been communicated and we should have been updated. It’s unacceptable to have this type of service. We could have easily gotten an oil change and inspection at our local auto facility however we continue to go to the Audi dealer to recieve the utmost quality service. This was not the case on Friday. It was very disappointing. Our Audi Q5 is due for an oil change next month and we are now considering going elsewhere. The cost for an oil change is extremely high and we need to think more thoroughly about shopping around. We feel it is important you are made aware of the disappointing experience and poor customer service More

They are always very friendly and helpful. They are very accommodating for service appointments. I love that they wash your car each time you visit. They are very accommodating for service appointments. I love that they wash your car each time you visit. More

Staff was helpful and friendly. Service was done quickly and was ready ahead of the promised time Service was done quickly and was ready ahead of the promised time More

I’m a repeat customer. This is my fifth lease from the Mohegan Lake Audi dealership. The staff is knowledgeable and professional. Financing was a breeze. Clean and state o This is my fifth lease from the Mohegan Lake Audi dealership. The staff is knowledgeable and professional. Financing was a breeze. Clean and state of the art showroom. Service and maintenance team is thorough and comprehensive. More

Everyone I dealt with was courteous, professional and extremely helpful. They made sure that I was completely satisfied with the vehicle that was purchased. extremely helpful. They made sure that I was completely satisfied with the vehicle that was purchased. More

Great service. Easy professional transaction. Always a very smooth deal with the Mohegan lake Audi. Easy professional transaction. Always a very smooth deal with the Mohegan lake Audi. More