Audi Mohegan Lake

My service issue was resolved on a timely basis under my vehicle’s warranty. Service Department staff was professional. vehicle’s warranty. Service Department staff was professional. More

My salesperson was wonderful. The woman who handled my closing and prepared the paperwork was horrible. First she tried to increase my monthly lease payment because my credit rati The woman who handled my closing and prepared the paperwork was horrible. First she tried to increase my monthly lease payment because my credit rating was only an “A” as opposed to “A++”. I honestly believe she was making this up; I never heard of A++ credit ratings. Then she tried to add several thousand dollars due at the close for bank fees that my salesman never mentioned. I feel like she was literally trying to rob me without a gun. I got the Manager and miraculously all new bank fees evaporated and I ended up paying exactly what I had originally agreed to pay. Thank god I had my original deal in writing. This woman is the reason folks in the car industry have the reputation they do. She was dishonest and tried everything she could to have me pay more than I was supposed to. I would have given the dealership 5 stars if not for this woman. However, because of her, I STRONGLY recommend going to a different Audi dealership. My experience was terrible. More

This is the worst car buying experience/ ownership ever in the history of cars. I purchased a new 2021 Atlas last year and 3 days after buying the car the radio breaks. They have changed it out 7 times sin in the history of cars. I purchased a new 2021 Atlas last year and 3 days after buying the car the radio breaks. They have changed it out 7 times since and still same issue they obviously are not looking at what cause the issue just replacement is there only process. I schedule service and there is always some issue as to why I can’t get a loaner. I scheduled service with a loaner waited 2 weeks and still my wife and two kids were turned away. They don’t call to tell you the parts are in and they just done care about customers. I would not recommend this dealer to anyone or anything living! More

Very helpful team and excellent new and used sales manager's. I bought a3 and Q7 with great confidence that I am treated with dignity as a customer manager's. I bought a3 and Q7 with great confidence that I am treated with dignity as a customer More

I have purchased many cars over the past 18 years. This by far has been the absolute WORST experience ever. I purchase a Q5 Sportback. My sales associate Cole, told me I was not permitted to test driv This by far has been the absolute WORST experience ever. I purchase a Q5 Sportback. My sales associate Cole, told me I was not permitted to test drive the actual car that I was purchasing due to it being in the show room. So he assured me driving a regular q5 would suffice as it’s basically the “same”. Fine, I did as I was directed. I decided to go ahead and purchase the vehicle. The next day I come to pick the car up and aside from the fact it took over two hours to finalize everything even with me getting insurance done beforehand, this was still the least of my issues yet to come. I drove the car TWICE. Work and Store. it. I go to the supermarket with my 6 year old in the back and my husband on passenger. We leave the store and are about a mile away when in the middle of driving the car signals “steering wheel malfunction” “stop driving immediately!” I am now extremely nervous with nowhere to even pull over, I desperately try to pull as close to the side as possible without crashing. Before I can do anything my steering wheel locks and I cannot drive AT ALL! Three cars almost crashed! I had to call 911. The cop came and helped us finally get out of the dangerous situation we were stuck in for almost 20 minutes. My daughter is petrified and crying. It’s 100 degrees out, our groceries are rotting. Everything about this situation was unacceptable. I call Audi, they direct my to call roadside assistance. We wait about 4 hours for a tow to come! In the meantime I had multiple conversations with Audi Mohegan lake. First call is with Anthony Augusta GM, I explain I absolutely do not want this car. He assures me to relax that they will check it out and he will speak to service and get back to me as he’s NEVER heard of this happening while driving. Then after a while of not hearing anything from them, I speak to Cole the salesman, who has zero empathy for the situation. He never once apologizes for any of it. He just blows me off and tells me he will have a manager contact me. No one contacts me for hours. I call back again and speak with cole explaining my concern and frustration. I explain I don’t care what’s wrong with the car we could have died and I don’t feel safe! He says “it’s not like exchanging a pair of pants” I say I gave you $7k down payment yesterday, this is not ok, I am willing to go into a different car even more expensive car but I do not want this one and he basically says the bank has your money it is what it is, you may not have a choice. I then tell him I no longer want to speak to him about it I need to speak to a a manager. He says someone will call you. A few min later he TEXTS me, my manager Anthony Tezzi is off today, he’ll call tomorrow. I said I find it hard to believe not one manager is on site. He then says after a few min of back and forth that his Gm Anthony Augusta will call me shortly. I say ok, I’ll come in! On my way to go there, I receive a call from Anthony Augusta stating they received the car they have to see what happened before any next steps can be taken. He used the same reference that it’s not like returning a pair of pants. Which at this point is extremely frustrating because pants don’t cost $65k! I agree to wait and hear from them in the morning but assure them I do not want the car back! I don’t hear from anyone all morning. I left Anthony Tezzi a VM at this point after calling five times. Finally, he returns my call and tells me their was a faulty piece out of safety they are going to replace it and it should be ready for pick up sometime next week. I discuss how I can’t understand how a car could pass inspection with something like that to be sold to us! He doesn’t have an answer. He basically reiterates that I am stuck with the car. He refuses to help me! The car is 36 hours old but it’s “used” now and I’m out of luck! They won’t let me speak with the owner. I am horrified and now petrified to drive this car! Anthony was very condescending when speaking to me, he told me my views were “extreme“. What happened to us was EXTREME! I highly recommend you go elsewhere when considering your Audi purchase. They only care about the individual sale More

Was the worst sales experience of my life. Manager Anthony Tizzi was so rude and aggressive. He approached me at the desk where the sales man was like I was a ignorant woman that has no idea a Manager Anthony Tizzi was so rude and aggressive. He approached me at the desk where the sales man was like I was a ignorant woman that has no idea about cars. No hello so nice to meet you, how can I help you. He walks up and says hi I am Anthony and the car you are interested in is a loaner. I say oh it has all the plastic and clearly never used brand new. He says well its slated to be a loaner, and even if it wasn't its over the amount you can trade for with this deal you want. I explained that I had gotten a manufactures dealer for a release of Q7, and he was very argumentative, aggressive and condescending in the way he spoke to me. It was as if he did not want to sell me a car! I have been leasing a Q7 for 3 years I should have gone back to Meadowlands where I took the lease. This place was a total waste of time, and to be treated so rudely by the manager when I was there to trade my car and make him some money. You would have thought he didn't want the business. Dont waste your time at this place it is run by some chauvinistic manager, that talks down to women and acts like we don't know what we are talking about.! Would not give them my business for anything. If I could give him a no star I would. More

Quality staff for a quality car! William and Kristina were a pleasure to work with and took great care of me. I would highly recommended this team and dealership The car is pristi William and Kristina were a pleasure to work with and took great care of me. I would highly recommended this team and dealership The car is pristine!! More

I was towed to this dealership in an emergency situation. I was stranded and was 3 hours from home…they were nothing less than courteous, helpful and went out of their way to assist me. I would highly recom I was stranded and was 3 hours from home…they were nothing less than courteous, helpful and went out of their way to assist me. I would highly recommend Audi of Mohegan Lake. They went above & beyond to help me… More

drove one hour to Audi Mohegan Lake dealership to check out $60K used Audi TT that I was interested in purchasing and was told by GM that I had to put a deposit down before I could road test the car.. I w out $60K used Audi TT that I was interested in purchasing and was told by GM that I had to put a deposit down before I could road test the car.. I walked out and they lost a sale with their arrogance More