Audi Naperville

I am a long time customer of Audi Naperville. We are picky buyers, I’m color & tech driven; my husband is more interested in the engine. That makes it a challenge to buy a new car. Amy Brooks was our picky buyers, I’m color & tech driven; my husband is more interested in the engine. That makes it a challenge to buy a new car. Amy Brooks was our sales person for our most recent purchase. She listened and zeroed in what we wanted. Her communication was relevant, timely and genuinely kind. When it was time to complete the transaction, all of the documents were in perfect order. It was impressive! There was no need for her to introduce me to people in the service department; Keith and Robyn have kept my previous car “just right” for 8 years. She did arrange an appointment with Dan Spero to address the new tech. A lot has happened in that department since 2013. Dan has been every bit as good communicating and helping me adjust to the new car as Amy was in finding it. When it is time to look for my next car I would definitely come back to Amy and am confident that she and Dan would make it happen. More

Mitch was knowledgeable, easy to work with and didn't pressure me like a typical salesperson. I would work with him again in the future, without question. pressure me like a typical salesperson. I would work with him again in the future, without question. More

Kyle from service department is really helpful,nice,professional.......very friendly and good man. Really recommended! helpful,nice,professional.......very friendly and good man. Really recommended! More

Mitch was very friendly and helpful. He’s very knowledgeable and took the time to answer all questions we had, and also made sure we knew he’s available for any future questions or concerns we hav knowledgeable and took the time to answer all questions we had, and also made sure we knew he’s available for any future questions or concerns we have. We had a great experience buying our new car! More

Had a great experience purchasing our Q5 Hybrid at Naperville Audi. The two Dans (Dan Soelke and Dan Spero) provided top-flight service. The former helped us assess our needs and the cars on offer, Naperville Audi. The two Dans (Dan Soelke and Dan Spero) provided top-flight service. The former helped us assess our needs and the cars on offer, and thoughtfully explained the supply issues facing the market. He clearly loves the products he sells but there was no pressure or pretense. And Dan Spero did an exceptional job helping us understand (and increase our excitement over) this lovely new vehicle we own. And I would be remiss not to shout out to Noel Alvarez, the on-line liaison who guide us from our web search to the showroom. Easily the best car-buying experience we have had. More

The Naperville dealership is Top Notch. The sales room was bright and very clean. We were there during Covid 19. and we felt safe. They practiced. Social distancing and masks. Our salesman Mitch Massa was bright and very clean. We were there during Covid 19. and we felt safe. They practiced. Social distancing and masks. Our salesman Mitch Massaro was very friendly and able to answer all our questions. More

Mitch and Keith provided me excellent service on my Q7 yesterday. I didn’t expect a courtesy make up oil fill when the gauge showed low on oil. This is normal during the engine break in period. I stopped yesterday. I didn’t expect a courtesy make up oil fill when the gauge showed low on oil. This is normal during the engine break in period. I stopped by, Keith brought everything up to spec and Mitch showed me additional tips on using the navigation system. Super happy with everything from Napketon Audi! Andy More

I had a service visit on 4/26 to diagnose an issue with I had a service visit on 4/26 to diagnose an issue with the MMI system on my 2014 Audi S4. After running a diagnostic check, I was told that no erro I had a service visit on 4/26 to diagnose an issue with the MMI system on my 2014 Audi S4. After running a diagnostic check, I was told that no error codes were detected. Then I was told that I would need to replace the Infotainment control module. However, there would be no guarantee this would solve the issue. I'm very disappointed that I was charged $170 for a diagnostic test that failed to diagnose anything. Only to be told replacing a $4900 module might resolve the problem. Also, this module has an MSRP of $3691.42 on parts.audiusa.com. Is it common practice for dealerships to upcharge on parts? Is this the level of service to be expected from Audi Certified Technicians? Oh, it gets better. I sourced a new MMI unit with a J extension (as requested by the dealership). Fully functional, all modules functional in my car. Only thing withstanding, was the component pretention. What I got back was a unit that I couldn't even adjust the time, all nav, radio, media, car, etc, was non-functional. Then the unit died. Now they won't return my call,.. More

Robyn is amazing! Very helpful and informative. The service at Audi of Naperville is always great! Nothing but positive things to say about the people and service. service at Audi of Naperville is always great! Nothing but positive things to say about the people and service. More

Had the pleasure of working with Amy Brooks. She made the process of leasing my first Audi easy and exciting. Will be recommending her to everyone I can. process of leasing my first Audi easy and exciting. Will be recommending her to everyone I can. More