Audi Naperville

Not the usual car salesman Has changed our opinion of car salesmen. Very understanding of needs and no pressure to buy, what a pleasant surprise. Takes the dread out of buying a Has changed our opinion of car salesmen. Very understanding of needs and no pressure to buy, what a pleasant surprise. Takes the dread out of buying a car. More

Rob Grignon treated me so well I drove home the same day! I have been shopping for a new Audi for a few months. I went to many dealers and called a lot more. I live kind of far from Continental Audi but they I have been shopping for a new Audi for a few months. I went to many dealers and called a lot more. I live kind of far from Continental Audi but they had a few decked out Q7's. More than any other dealer I have been to so far. I took the drive figuring that I would be wasting another afternoon. That's when I met Rob Grignon. I know it's his job to be nice to me but this guy went above and beyond. He answered every question about the Q7 like he was the guy who built it. His appraisal guy went over my 2014 Cayenne while we were talking. I told Rob when I first got there that I did not have much time and I had my son with me. I was waiting to see what my Cayenne was worth. That's when Rob shocked me. He said that he knew I need to leave and that I should go ahead and get to work and he would call me later with a price right down to the penny, taxes and everything. I was thinking to myself, WOW, a salesman that will let you leave without the hard sell? Umm... OK. I had to get going anyway. After I got to work and settled in, my cell phone rang. It was Rob. He asked if I was busy or if I had a second for an 'out the door number'. I said, sure, let's hear it. Rob Grignon gave me a price that was not only less than every other dealer, but it was less by THREE THOUSAND DOLLARS! I gladly said YES and told him I would see him in the morning. Now this is where it gets interesting. Between the time I agreed to his price and when I went in to pick up my $87,86 (sticker price) Q7 I received two phone calls from other dealers. Both dealers offered to match Robs price. Until I told them what the price was. That's when one dealer said I was lying and trying to get a better deal and that price was impossible. The second dealer was a lot nicer. He got his manager on the phone and they both told me that I either misunderstood Rob or that Rob was just trying to get me to come back for the hard sell. They were sure that Rob was leaving out the taxes or something else and that it would be impossible to buy the Q7 at that price. They asked me to not get mad and to call them after I left Continental Audi and that they would give me a fair but higher price. Robs price was impossible. LOL, I was at Continental Audi for about an hour. Paper work and instructions on my new Audi, the most technically advanced car in the world took that long. We never spoke of price again. Rob had the deal ready when I arrived with the promised price. There was no hard sell from the business manager. Nothing but congratulations on buying my new Q... So here I sit, writing this review. I never review anything but this guy was that awesome!!! More

my service experience Update: As Dan from Continental pointed out, I did return to the dealer after their call and my issue is now resolved. However, I am not happy that in Update: As Dan from Continental pointed out, I did return to the dealer after their call and my issue is now resolved. However, I am not happy that in order to be taken care of (when the fault is on the dealer) I had to write a negative review. This should have been all resolved if the initial person on the call with me told my hey why not bring your car and we will take a look at other than telling me I the piece replaced has nothing to do with what is not working and I have to take an appointment. I am not going to thank and be grateful for fixing something that was your fault to begin with. This is regarding my service experience at this location. I setup a service for a recall on November 1st using the online system. At this point the system knows why I am coming in for service, it was scheduled to November 11th. (10 days heads up) Issue-1 On November 11th I dropped my car to the service station 10mins later a tech person came and told me that this is for a recall and they have to order the part. (hmm you already knew why I was coming why wasn't the part ordered, or gave me call and not waste my time). Told me that they will be ordering the part and will give me a call once the part is in. Issue-2 Never received a call from the service on November 28th gave them a call to follow up, the tech told me that the part is in and we scheduled an appointment for December 4th. I was driving and asked them if they can email it to me and this was never done had to call and confirm. Issue-3 Once again dropped my car for the recall issue, they told me that all is good got my car back left the service station. Came on and realized that my Start/Stop button on my A5 is no longer working!!! Called them immediately got voice mail and left them a message. I followed up in the morning and surprisingly they told me that the part they replaced has nothing to do with the start/stop and told me that I have to schedule an appointment! I am sorry Continental Audi of Naperville, but I don't believe in coincidences and it can sure be a human error where someone could have pulled a cable and disconnect something since this issue was not present until I dropped my car it is only normal for you to take an immediate action and take a look at the issue before telling me it is not your fault! Your service tech telling me I have to take an appointment and pay for that is just none sense! This is not even 1 star customer satisfaction. More

2018 Audi R5 Purchase My recent experience in visiting Continental Audi of Naperville to test drive a new R5 was very good. Even upon entering the building, I was quite imp My recent experience in visiting Continental Audi of Naperville to test drive a new R5 was very good. Even upon entering the building, I was quite impressed by the layout, the showroom and the decor. More importantly, I could tell during my visit that the entire staff was very informed, professional and extremely courtesy. After the test drive on Continental's close-by test track, I knew that I had the vehicle in hand that I wanted. Mitch Massaro did a wonderful job in not only explaining the vehicle's highlights but also exuded a very high level of professionalism at all times. I'll also mention Jason Bulthuis. Jason also exhibited a very high level of professionalism and efficiency in quickly processing the paperwork which was appreciated. Both men are a credit to Continental. More

Used to be 'the place' to go This used to be my favorite dealer!! But the last couple experiences have been AWFUL. One time I had hub bearings replaced and drove home to find a r This used to be my favorite dealer!! But the last couple experiences have been AWFUL. One time I had hub bearings replaced and drove home to find a ratchet strap still tied around by a-arms and rubbing on the front drive shaft. This could have caused a lot of damage and I am lucky. They apologized and said they would make it up to me on next visit. They did nothing my next visit. Now I just had a service done on my S5 and again dismayed at the lack of professionalism. I complained about an oil leak and losing lots of oil in last couple thousand miles and had to fill up a couple times. They supposedly did the maintenance and added dye to find the leak. It would appear they did nothing because halfway home I get warnings out of oil again and 'service due' warnings. They sent me home with no oil and service warnings after I went in for SERVICE!!! More

Five Stars for Rob Grignon! Rob is one of the best salesmen we have ever dealt with. We first had contact with Rob on-line and he was very prompt about answering every e-mail and Rob is one of the best salesmen we have ever dealt with. We first had contact with Rob on-line and he was very prompt about answering every e-mail and addressing every concern or question we had. He was knowledgeable about the vehicle and took the time to show us the many features of the car we were interested in. His professionalism and his friendly personality made the whole process of purchasing our Audi A-6 a great and positive experience. Josh was also very professional and took good care of us in the finance department. We would highly recommend Continental Audi of Naperville. If we ever purchase another vehicle Continental Audi and Rob Grignon would be our first contacts. More

Brian is a complete womanizer - DO NOT go here! Brian has zero respect for people, only cares about money and has zero personality. He was quick to pawn me off to someone else, after staring at my c Brian has zero respect for people, only cares about money and has zero personality. He was quick to pawn me off to someone else, after staring at my chest of course. This guy is a womanizer and shouldn't be allowed to deal with customers, especially females! I have no idea how he's been with Audi so long, clearly they don't know his true character, or perhaps they reward their inappropriate employees. How this guy with zero education and personal skills was promoted to "manager" is a complete mystery. If you run into Brian Bertuccioli, please turn around and run the other way, he is as classless as they come. Ended up getting what I needed elsewhere, where I wasn't objectified and ignored. This guy needs to go or go somewhere else. More

great service and great experience. Mitch was very professional, he knows the Audi Q7 very well and he explained things to us in detail. We had a great experience there even we were out Mitch was very professional, he knows the Audi Q7 very well and he explained things to us in detail. We had a great experience there even we were out of town buyer. Will do that again! More

Great experience I did not feel any pressure to buy a car and Mitch was very helpful with explaining the features of each car I drove. He was available even after hou I did not feel any pressure to buy a car and Mitch was very helpful with explaining the features of each car I drove. He was available even after hours and came in on his day off to finalize the sale because that day worked best for me. It was a great experience all around. More

My 1st Audi purchase could not have gone smoother! Fantastic job from start to finish on the purchase of my first Audi from Continental Audi of Naperville. Rob Grignon did a superior job educating me o Fantastic job from start to finish on the purchase of my first Audi from Continental Audi of Naperville. Rob Grignon did a superior job educating me on the vehicle I purchased and made the buying process proceed seemlessly. I will definitely recommend Continental Audi in the future to anyone I know interested in purchasing an Audi. More