Audi Naperville

Excellent Courteous, excellent customer service; going above and beyond. This is the second time purchasing an Audi from Continental Audi, Naperville. Had pre Courteous, excellent customer service; going above and beyond. This is the second time purchasing an Audi from Continental Audi, Naperville. Had previous Audi for 11 years; all service performed by Continental Audi/Naperville. They are commited to excellent customer service and satisfaction. More

Audi allroad certifed pre-owned purchase The best car-buying experience I have ever had! Continental Audi (Gonzalo in sales; Jason in finance) made it completely painless and entirely enjoya The best car-buying experience I have ever had! Continental Audi (Gonzalo in sales; Jason in finance) made it completely painless and entirely enjoyable. Aggressive pricing, top-notch customer service; thorough, yet entirely respectful of my time. I will definitely return for my next car buying experience -- well worth my two hour drive from downstate. More

ROB IS THE MAN Picked up a 2013 used Panamera w/ 11,800 miles on it from Continental Audi. I really enjoyed working with Rob Grignon. Rob knows his cars. Even th Picked up a 2013 used Panamera w/ 11,800 miles on it from Continental Audi. I really enjoyed working with Rob Grignon. Rob knows his cars. Even though I bought a Porsche, he knew plenty about the car because he's a true car buff. His service was second to none. Not only did he got a hold of the old owner to get the summer tires released, he drove all the way to Lincolnwood to pick them up and dropped them off at Napleton Porsche in Westmont near my house. He want above and beyond for me I'd highly recommend him to anyone looking for a car (new or used). Jason was great with the paperwork as well. More

Hard to deal with especially for long distance transaction Brian, the sales person was a nice enough gent but that is where the good comments stop. The worst of the entire transaction was dealing with Jason th Brian, the sales person was a nice enough gent but that is where the good comments stop. The worst of the entire transaction was dealing with Jason the finance guy. He made it clear that the entire process was all about the dealership with no concern for the buyer. Crazy unnecessary legal documents he told me if I did not comply and sign, they would not go through with the deal. All of these extra documents were there to safeguard the dealership and shift all the risk to me so that if anything went wrong it would be all my responsibility to handle. I could have refused and cancel the deal myself but my situation left me at a disadvantage due the long distance travel I had made to purchase the car. I spent some time in discussing the car condition and negotiating what I considered to be a reasonable price for the car prior to making the trip to Chicago. After spending a day driving to the dealership, I really did not want to back out on the deal as I really did like the car. The bad side to this entire deal was the finance manager and the dealership's ridiculous conditions for purchasing a car. I have purchased many vehicles from across the country and never had to go through the one-sided no risk process this dealership requires. Each party engaged with the sales agreement should share equal risk. I would not recommend anyone patronize this dealership. FOLLOW UP INFORMATION (4-29-2014): I wanted to offer some additional information subsequent to my original review comments posted on 4-16-2014. I was called by Eric Matway when he became aware of the review I posted. After explaining my concerns in detail, Eric offered me $50 in hopes that I would change my opinion and revise the review prior to it being published online. I declined his offer. He then asked me how much it would take to change my mind. I told Eric that if he wanted to show good will, he could contribute $500 towards the $1000 cost of the repairs to replace a defective headlamp that was not disclosed during the sale of the car. Eric indicated he could not comply with my request to offset the cost as the amount exceeded his authorized budget limitations. Mr. Matway has sent several emails with an increase in his offer which is now up to $150 but I have refused to respond as I no longer want to have anything to do with this dealership. I just hope everyone who reads this can see that there is reason to be concerned with this dealership and the way they choose to do business. More

wheel repair gone wrong along with no communication I am writing this 6 months post repair, since I was never informed of this site, As I get my wheels out of storage, I am reminded of the very unsatis I am writing this 6 months post repair, since I was never informed of this site, As I get my wheels out of storage, I am reminded of the very unsatisfactory job that was done in trying to repair my wheels. Worst of all, they really aren't even finished, the center caps are still corroded. Stasis was going to send Audi new ones, but nobody remembers anything. Between the wheels being defective(corrosion) and having the extended wheel warranty, the wheels should have been replaced not repaired. What was once a shiny hard looking metal is now a wheel that is painted gray, which cheapens the look of the wheel. The Audi rep did try at first to help resolve the issue, soon though communication ceased, phone calls were hardly answered and getting a return call, was same issue. His hands might have been tied by Stasis, but it's still his responsibility to say something and not leave us wondering. The Stasis rep was downright rude and the communication issue was the same, there was none. Stasis and/or Audi were to inform us when they came to town, so they could look at wheels in person(we sent pictures), neither party called. It seemed like Customer Satisfaction meant little to either company. I have never dealt with such an unprofessional attitude, as I have with here. I have not done business with this dealership since, that unfortunately also hurts the sales side. Again, I felt I never got the chance to state my displeasure. I did fill out Audi survey back then but truthfully its too generic. More

This was my first experience with Continental Audi and it was a great one! Matt Laxton was my salesperson and not only did he find the exact car I was looking for but he found it in the color I wanted and wi was a great one! Matt Laxton was my salesperson and not only did he find the exact car I was looking for but he found it in the color I wanted and with all the bells and whistles. He was very attentive to my needs. Not having owned an Audi previously, he answered all my questions and educated me on everything I needed to know. I was very happy with the price we agreed on during negotiations as well as follow up phone calls. Matt is very personable and I would definitely return in the future. Jason Bulthuis was also a great help in the finance area. Everything he explained was very easy to understand and answered my questions with a smile. I would definitely recommend Matt Laxton and Jason Bulthuis, as well as Continental Audi to all of my family and friends! More