When I first inquired at this dealership to lease my
wife's Q5. I was quoted $875/mo with my $6000 down payment. When I debated that this rate was far too much, the salesman did the "let me go talk to
wife's Q5. I was quoted $875/mo with my $6000 down payment. When I debated that this rate was far too much, the salesman did the "let me go talk to my manager" trick and came back with $530/mo for the same car and with the same down payment, So if I hadn't asked for a better deal, would you have let me pay $13455 more than I needed to over 39 months?. I took the deal, even though that seemed shady. She wanted that car, so I did it. But that was my first bad experience, and I never wrote a review about it. Recently I got a letter stating they had an "attractive offer", for me, to buy her lease back 11 mo early. So I visited the dealership and after trying to find out what this offer was, with a salesman and later a manager, I was treated like I was being a PIA to them. By the end of my hour long visit, they offered me less than KBB quoted for "fair" condition for a trade-in, and the car was spotless and perfect. Carmax gave me an instant offer that was $4000 more, sight unseen. I went to a Mercedes dealership and got good value for my trade, and drove off in a Mercedes. I do love Audi vehicles, but this dealership is the worst I have ever dealt with. I was treated like I was an inconvenience, when the letter I received invited me to visit.
I had brought her car in for service there, and the service dept was always pleasant and easy to deal with. No problems there.