what a fantastic experience I had while working with Shalini Gupta. When I first started my conversation with her, she was prompt and diligent in delivering, serving and guiding me through out the process of buying an extended warranty. Her professional behavior was exceptional and polite at the same-time. Honestly I was a little worried about my options but she did helped in selecting and making a good choice. Her dedication to her job, catering needs to the customer was something to learn from. Her attitude completely changed the atmosphere I was in and changed for the better for sure. Anyway I just wanted to let you all know that I really appreciate her hard work, dedication and positivity.