Audi Natick

As soon as I drove into the service area, Cesar Morales greeted me and quickly took me to his desk to begin the check in process. I waited while the work was being done on my car. He gave me a 15-minu greeted me and quickly took me to his desk to begin the check in process. I waited while the work was being done on my car. He gave me a 15-minute heads-up notification that the work was almost done. When the work was done, he quickly finished the paper work. He was polite and professional throughout the process. More

They are by far the best, genuinely so very helpful. I look forward to going I look forward to going More

Service advisor was very accommodating and explained what would happen. The video from the technician was very informative. would happen. The video from the technician was very informative. More

Bernardi Audi set up the appointment perfectly giving me a loaner knowing how much time it would take to complete the repair. Ross was very communicative and professional. I was made aware of the progress o a loaner knowing how much time it would take to complete the repair. Ross was very communicative and professional. I was made aware of the progress often. More

By far the best service department I’ve ever dealt with. They will continue to have my business. Thank you Ali ! They will continue to have my business. Thank you Ali ! More

Ross is super attentive. He met me at my car upon arrival and kept me informed throughout the experience. He met me at my car upon arrival and kept me informed throughout the experience. More

Very good service, Jorge is an awesome sales man who helped us with our Q5 purchase. Highly recommend This place!! helped us with our Q5 purchase. Highly recommend This place!! More

Kevin was SO patient with me during my whole car buying experience, which lasted over a few months due to the supply and availability of specific models I expressed interest in. He did not bug me relentles experience, which lasted over a few months due to the supply and availability of specific models I expressed interest in. He did not bug me relentlessly over that time, which I sincerely appreciate. He was able to roll with the punches when I made a last minute request to test drive two different models during the same visit, and helped me compare the features of each, including the pros and cons for my needs. In the end, I am very happy with my purchase, and with the experience. More

The waiting room is comfortable. I like the coffee they provide and their good service. I like the coffee they provide and their good service. More

Always pleasant to deal with. Clear concise updates and that are timely. Service department staff are friendly and helpful. Clear concise updates and that are timely. Service department staff are friendly and helpful. More