Audi Natick

As with my previous service experiences it was very smooth, and quick. My service advisor Caesar was very attentive and courteous smooth, and quick. My service advisor Caesar was very attentive and courteous More

What a really great experience with Audi Natick. I am from out-of-state and was here visiting family when an engine malfunction light came on. Linda was my service advisor. She was terrific. She I am from out-of-state and was here visiting family when an engine malfunction light came on. Linda was my service advisor. She was terrific. She treated me as if I had been her best customer for years. She stayed in touch with me and eventually explained to me what the problem was, what my options were, etc. Linda answered all of my questions and spent as much time with me as needed. I cannot recommend Audi Natick enough. Even though they all understood that I was a one-time customer, they were really great in everything that they did. Buy your next car from them or take your Audi to them for service. Just a really great customer service experience. More

Brought my car in because I was getting an error code whenever I’d accelerate hard. The dealer provided a loaner, but didn’t start diagnosing the problem until a day and a half after I dropped the car o whenever I’d accelerate hard. The dealer provided a loaner, but didn’t start diagnosing the problem until a day and a half after I dropped the car off. The service dept seemed way too busy. I wish I was told that it would take multiple days but was not kept informed. Had to return the loaner because the Audi Presense malfunctioned and almost got me rear ended. When I picked up the car, nothing was really explained to me. The tech made a video which was great, but when I asked if the tech that worked on my car was there, the service rep just said no and moved on. Not a great experience, but not horrible either. More

Great service! Clean and comfortable waiting area! I enjoy coming once a year for my car’s services!!! Clean and comfortable waiting area! I enjoy coming once a year for my car’s services!!! More

Cesar was fantastic. Very helpful, attentive and communicated effectively. I’ll definitely be bringing my cars back into Audi Natick Very helpful, attentive and communicated effectively. I’ll definitely be bringing my cars back into Audi Natick More

very organized did what they said they would do explained the process sent videos of inspection explained the process sent videos of inspection More

Very good customer service and customer care. Sales and finance team was extremely helpful and professional Sales and finance team was extremely helpful and professional More

Excellent customer service and care. Sales and finance team was extremely efficient, helpful and not pushy at all. Great experience overall! Sales and finance team was extremely efficient, helpful and not pushy at all. Great experience overall! More

Fair and equitable. This my third purchase and I have been satisfied with my purchases . This my third purchase and I have been satisfied with my purchases . More

Steve was great! Helpful and informative I’m new to Audi and he was incredibly knowledgeable. So happy with my new vehicle Helpful and informative I’m new to Audi and he was incredibly knowledgeable. So happy with my new vehicle More