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Audi Natick

Natick, MA

4.8
907 Reviews
Call Dealership (508) 651-0388
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549 Worcester Street

Natick, MA

01760

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907 Reviews of Audi Natick

June 11, 2025

Quick and diligent. work Very responsive, friendly Complementary multipoint inspection Video review is also included More

by Leo__alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Jun 12, 2025 -

Audi Natick responded

Leo, we're delighted to hear you appreciated the quick and diligent service at Audi Natick. It's great that our team could provide a comprehensive experience with the video review and multipoint inspection!

June 11, 2025

Audi Natick service is thorough, courteous, they communicate to the customer in a timely manner and their expert mechanics offer you every detail you need to know when they diagnose your car. More

by stermyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teanna, Ross Kowalik
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Jun 12, 2025 -

Audi Natick responded

Stermyn, we're delighted to hear that our team at Audi Natick provided you with thorough and courteous service. Thank you for highlighting the communication and expertise of our mechanics!

May 30, 2025

Cordial, professional, able to look for solutions , assess for other issues, prompt service and got my discount as emailed More

by josefaetorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Rodrigues
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May 30, 2025 -

Audi Natick responded

We're delighted to hear that you had a positive experience with our team at Audi Natick. It's great to know we could provide prompt service and assist with your needs. Thank you for choosing us!

May 29, 2025

Jorge Paiola, our sales representative, was excellent. He answered our questions throughly and went above and beyond in helping with the entire process. I recommend him very highly. More

by lmoblak
Recommend Dealer
Yes
Employees Worked With
Jorge Paiola
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May 29, 2025 -

Audi Natick responded

Thank you for the glowing review! We're delighted to hear that Jorge provided exceptional service and made your experience at Audi Natick a positive one. We appreciate your recommendation and look forward to serving you again in the future!

May 12, 2025

Service advisor was a great communicator. He let me know beforehand of the possible problems and fixes needed. He seemed like someone who I could trust. More

by pgeeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kole
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May 12, 2025 -

Audi Natick responded

We're delighted to hear that our service advisor at Audi Natick provided clear communication and earned your trust. Thanks for sharing your experience!

April 14, 2025

Called about buying preowned m3 listed this weekend Matt called me stating the vehicle was being serviced and inspected I told him I will leave deposit to hold vehicle and for him to get pricing he stated “ More

by ZrowCredit
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott Pann, Matt Borawski
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Apr 14, 2025 -

ZrowCredit responded

A man by the name of Scott reached out to from dealer as a result of my original dealer rating and social media postings he stated he is the General Manager. He sent me a video of the M3 and NOW stated the vehicle is available for sale after my DealerRater review. How convenient …Of course he has come up with an asking price that is very high 85k in attempts to say he offered me the car but the deal did not happen because I did not agree with price. I offered him 80k and he made zero attempt to accept my offer or counter offer..As most people would say is actions were just Smoking mirrors just to say he offered it to me now. He then said I'm sorry we couldn’t make a deal but please remove Dealer Rating … I responded to him by saying …what I wrote on rating happened …I was treated unfairly from the beginning and now offered the vehicle at a high price he knows I would not accept… More games…Avoid this dealership…Can’t be trusted

Apr 15, 2025 -

Audi Natick responded

Hello ZrowCredit, Thank you for taking the time to leave your feedback regarding your recent phone call from FL to our team in MA. I have reviewed the details of your calls thoroughly with every team member you came in contact with as it's very important to us that we don't cause confusion like this again in the future. When a vehicle first arrives to our dealerships, it has to go through a MA Safety Inspection prior to us being able to price and sell the vehicle. This part of the process had not occurred yet when you contacted us, which is okay, but this should have been communicated to you as it is a very clear-cut process that must be adhered to on 100% of our inventory across all five of our dealerships. When one of our team members discussed our first come first-served pre-owned inventory policy, it should have been clearly explained to you that our pre-owned inventory cannot be "held while waiting on the selling price to be listed." When we take a partial payment (or deposit as you called it) we must have 100% agreed to the pricing, trade value (if there is one), and overall deal details and have a signed copy of a Purchase & Sale Agreement. Unfortunately, when a pre-owned vehicle has not completed the MA Safety Inspection process and we have not completed the service work necessary to retail the vehicle, we cannot come to an agreement on the above-mentioned items therefore a deposit could not be retained. I am sorry that our team member did not explain those simple processes correctly to you. I can assure you it won't be a problem going forward. Whenever we receive a review that is less than 5-Stars it is always and will always be our goal to contact the client and find out where we went wrong and what we can do to fix the problems discussed in the review. We have been in business for over 40 years, and our customer satisfaction is absolutely a priority to us. Do we make mistakes? Absolutely. But when we do it is our job to do what we can to turn a wrong into a right and we will always stand by that process. I know this M3 isn't equipped with the features you had hoped for as stated in your text response yesterday, so we weren't able to come to an agreement on the vehicle or the price for those reasons. We still want you to know how truly sorry we are that we didn't handle your out-of-state inquiry from FL properly. We have addressed every concern you mentioned and will not make these mistakes going forward.

Apr 15, 2025 -

Audi Natick responded

Thank you for your quick response, Richard. I want to ensure you're aware of our Bernardi Negotiation-Free pricing process as it seems you thought your offer wasn't accepted or countered and I don't want there to be any confusion left there. At Bernardi Auto Group, all five of our locations, we aim to make your experience buying a pre-owned vehicle as smooth and hassle-free as possible when it comes to the price. That’s why we offer transparent, negotiation-free, up-front pricing right on our website for every pre-owned vehicle in our inventory and it is the same when you arrive in our showrooms. For over 40 years we've listened to our customers, and one thing became clear: no one enjoys the back-and-forth of negotiating a deal. We worked hard to find a way to change that as have many other large dealer groups across the country. Our team uses cutting-edge software to find the best price for each vehicle based on the trim level, equipment, miles, color, condition, and more as soon as it has completed the MA Safety Inspection and service work has been completed. This software scans a 100+ mile radius to ensure we offer the best possible price up front, so you can skip the time-consuming negotiations and focus on what matters most: your new vehicle. To further enhance your buying experience, we include a Carfax History Report with every vehicle, along with an Auto iPacket. This comprehensive packet includes details about the vehicle’s service history and in most case, an original window sticker, so you know exactly what you're getting. It sounds like you've already reviewed all that on our website as you've mentioned this M3 is not equipped with everything you'd like it to have. Additionally, almost every pre-owned vehicle purchase comes with Worry-Free at Bernardi—our exclusive program that includes 12 months of complimentary Ding & Dent Repair, Paint Protection, and Key Replacement at no extra cost to you. I am sorry for not including my contact information in my original reply to you. I welcome a phone call to help in any way that I can. Sincerely, Amanda Rosata Director of Sales Bernardi Auto Group 508.766.2402

Apr 15, 2025 -

ZrowCredit responded

I appreciate the public apology. Please note that when I was contacted the second time by Matt an hour later I was told all of a sudden there was a deposit on it over the weekend and you were the holding vehicle for another person until Friday. At this very moment NO sale price was set nor Purchase order was signed between your dealership and this person …this is when I said give me a price right now if I like it I will sign a purchase order , send a deposit and will finance with you if you would like to help your dealership out. I have all of this communication in writing via text between your staff and I on your dealership test messaging system. I have just sent you a screen shot. Please note that the m3 had a sunroof that I wasn’t interested in and was missing drivers package which I would love to have but I made it clear that I would look over those items and purchase the vehicle I offered 80k when you guys asked me for 85k my offer was not accepted an No counter offer was made ..I automatically was told sorry we can’t do business please remove review. In my years of buying cars no dealer has just out right not accepted and offer without a counter. I want to make it publicly clear I want to buy your m3 at a fair a reasonable price to both you and I. If you would like to make things right I am willing to work with you and still purchase the m3 . Feel free to contact me via phone

January 07, 2025

My overall experience was exceptionally pleasant. My sales person Jorge Paiola was very knowledgeable and helpful. Jorge had great follow up about the registration and inspection as well as being i More

by Elzey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Su Dong, Business Manager and Jorge Paiola, Sales
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August 27, 2024

Very pleasant dealership to work with. They wanted to work with me and provided me with a fair price for my trade in and was very attentive to my questions and concerns. There was no pre More

by Roger Lee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Bagu
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August 26, 2024

This was my second lease deal on a new A4. Overall a very positive experience. Saleswoman Stephanie was very pleasant and easy to deal with. I was satisfied with the final deal, and am very pl More

by RichieZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Bagu
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March 29, 2024

Buying a car from Audi Natick was a great experience from start to finish. Zak in particular was great to work with. He was very informative and listened very well. More

by RL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zak
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