Audi North Austin - Service Center

I brought my car in for a recall fix which they accomplished in a little over an hour. Excellent job and they also washed the Q5 and it looked like it was brand new. accomplished in a little over an hour. Excellent job and they also washed the Q5 and it looked like it was brand new. More

Enrique Garcia was personable, attentive, knowledgeable, and extremely helpful. I’d like to use him for service going forward. Whether it was with regards to my questions about recalls, helping find a l and extremely helpful. I’d like to use him for service going forward. Whether it was with regards to my questions about recalls, helping find a loaner, or keeping me up-to-date on my vehicle... Enrique was all over it. More

Great service done within the time that was promised. Mike is a great Service Advisor who is very knowledgeable. I will definitely be back again! Mike is a great Service Advisor who is very knowledgeable. I will definitely be back again! More

Great service from start to finish. Every item completed was thoroughly explained. Service and complimentary car wash was done promptly with little wait time. Darrell was very professional and courteous! T was thoroughly explained. Service and complimentary car wash was done promptly with little wait time. Darrell was very professional and courteous! Thanks! More

I had a few issues with my first service visit.1) I I had a few issues with my first service visit. 1) I texted that I’d be a few minutes late for pick up and did not receive a reply. I showed up at I had a few issues with my first service visit. 1) I texted that I’d be a few minutes late for pick up and did not receive a reply. I showed up at 6:05 and the service department was gone. I’d appreciate a reply so that I don’t rush over to try and return a loaner vehicle next time. 2) My work parking sticker was removed from my windshield for cleaning and was just lying in between my drivers side seat and the door. 3) On the highway right after picking up the my car, it immediately flagged for tire pressure alarm. I checked it at a gas station and it was fine, so it must not have been reset in the Service screen after the work. More

We are new to the Audi family and have recently purchased a new Q7. Our experience with the the service department ,Darrell Robles has been excellent. I am retired from the retail and technology industries a a new Q7. Our experience with the the service department ,Darrell Robles has been excellent. I am retired from the retail and technology industries and can honestly say that Darrell has a true "Passion to Serve" for the Customers concerns and interest. Russ and Colleen Hill Round Rock, Texas More

I brought my car in to Audi North Austin to take care of a recall. It went very smoothly. I got a ride home, they let me know when it was ready, picked me up. Staff was friendly and easy to deal with. I wil a recall. It went very smoothly. I got a ride home, they let me know when it was ready, picked me up. Staff was friendly and easy to deal with. I will bring my car back for maintenance service. More

Daryl Robles defines going above and beyond in customer service. He is always professional, on time, informative and generally cares for his clients. Car service is mandatory...Daryl makes it an event to l service. He is always professional, on time, informative and generally cares for his clients. Car service is mandatory...Daryl makes it an event to look forward to. More

Outstanding Service and Support! I recently had an issue with my 2011 S4 making some rather scary noises under the hood. I dropped in to speak to my service advisor Darrel Robles and I recently had an issue with my 2011 S4 making some rather scary noises under the hood. I dropped in to speak to my service advisor Darrel Robles and he called in one of the master technicians to give it a listen. “She is definitely not happy, however we would need to do some diagnostics to understand what is going on”. At this point I thought I was going to have to schedule to come back and drop it off, however Darrel took care of getting my car in for service that very day! I was pleasantly surprised, however this is the type of service I have been getting from Audi North Austin and specifically Darrel Robles for the past 7 years. I currently own a 2011 S4 and a 2018 Q7 and we will take our vehicles nowhere else for service. Thank you, Audi North Austin and Darrell for being the compelling reason I continue to choose Audi! More

They are quick, courteous and responsive to our requests. We’ve never encountered a complex situation with this particular dealership because it is obvious they have a common goal of being customer centric. We’ve never encountered a complex situation with this particular dealership because it is obvious they have a common goal of being customer centric. Sounds easy, but not all dealers can do it. More