Audi North Austin - Service Center

This was my first visit and it was terrible! I had an 8 am appointment and I didn't receive my car until 4 PM. I was told that my air bag recall would only take 3 hours. So I waited until 12 to call (since am appointment and I didn't receive my car until 4 PM. I was told that my air bag recall would only take 3 hours. So I waited until 12 to call (since no one called me) and I was sent to someone's voicemail over and over again. I even left a voicemail with the Service Manger, and he didn't call me back. When my Service Advisor finally called me back at 3 PM, I asked her to send someone to pick me up and she did. When I arrived I had to wait another 30 mins to get my car. I asked her why did it take all day and her response was "you had an appointment just to drop off your car". Wow! I understand since I was just getting a recall fixed and I wasn't spending any money then my safety issues was the least important job for them. My entire day wasted. If I could give the receptionist 5 stars I would. She definitely tried to help me. And, they spelled my name wrong! More

The entire service advisor team is awesome. They are a big reason My family continues to drive an Audi. Great service, easy and convenient all the time big reason My family continues to drive an Audi. Great service, easy and convenient all the time More

I had Mr. Mike Laughlin, as my service advisor and he is very friendly and helpful. He took care of my vehicle in service , he updated & communicated about the diagnosis and issues of my vehicle. very friendly and helpful. He took care of my vehicle in service , he updated & communicated about the diagnosis and issues of my vehicle. More

The service representative was deceptive and misleading on major repairs. Identified major parts that didn’t need replacement. Repairs and new replacement parts were subpar and noticeable to buyers. Had to on major repairs. Identified major parts that didn’t need replacement. Repairs and new replacement parts were subpar and noticeable to buyers. Had to repair car correctly myself in service department driveway. More

Jeff was awesome. Kept me in the loop and kept working until the issues were resolved. Best experience I've had with a service advisor. until the issues were resolved. Best experience I've had with a service advisor. More

Excellent service department. The loaner vehicle was extremely nice. My experience with Audi North changed my attitude toward Audi. I was very disappointed after visiting Audi south. extremely nice. My experience with Audi North changed my attitude toward Audi. I was very disappointed after visiting Audi south. More

Fast and very competent service. Car was delivered washed and in good mechanical condition. Staff was helpful and went out of their way to get me on my way ASAP. Thanks and in good mechanical condition. Staff was helpful and went out of their way to get me on my way ASAP. Thanks More

Audi North Austin is always a pleasure to deal with. The service advisors I have ever had, have always done their best to make sure I am not inconvenienced. They make sure I have a loaner car etc. It wou service advisors I have ever had, have always done their best to make sure I am not inconvenienced. They make sure I have a loaner car etc. It would be nice if Audi had a concierge service. When I had an Infiniti, I had that option. They would bring me a loaner, then take my car for service and then return it back and pick up the loaner. More

Fast and friendly Friendly fast service. No hastle getting in and it was done quickly. Car was cleaned and the svc done has been working fine so far P Friendly fast service. No hastle getting in and it was done quickly. Car was cleaned and the svc done has been working fine so far P More

Quick service and amazing wheel detailing! Told me the products they used so I can DIY. They even let me wait at the dealership this time. products they used so I can DIY. They even let me wait at the dealership this time. More