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Audi Oakland
Oakland, CA
62 Reviews
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62 Reviews of Audi Oakland
May 27, 2026
Single Mom Charged Double Market Rate - Predatory Practices I leased a 2025 Audi Q5 PHEV from Oakland Audi in 2025 as a single mother. I have always felt odd about the interaction but let it go fo Practices I leased a 2025 Audi Q5 PHEV from Oakland Audi in 2025 as a single mother. I have always felt odd about the interaction but let it go for a bit because I asked for so many explanations and was assured so many times that they were taking care of me. Through detailed research, I now understand I was charged $47,153 total for a lease that others received for $21,672. Stay clear in particular of Mujib and Frank. And either don't trust Sheik or know that he is not watching how his predatory team operates. What they specifically did so you can avoid their traps: - Pushing me for $15,000 cash down, insinuating that this would get me a better financing rate, without explaining how uncommonly and outrageously high this is for a lease. - Charged $68,435 for a car with approximately $64,000 MSRP (~$4,400 markup) saying this was because the tax incentives were ending so everyone was paying more. - Put me in ultra-low 7,500 miles/year lease despite knowing I drive daily for work and kids. - Told me over and over that they were making sure to get me the best deal possible. The numbers: - My effective monthly cost: $1,310 - Market rate for identical vehicle: $602 - My loss: $25,481 over 36 months I am filing complaints with CFPB, California DMV, and BBB. I'm sharing this review so other single parents and working families don't fall victim to these tactics. I understand now that I should not have trusted their answers, even when directly questioned, and done more of my own research. I hope my mistake will help you all out. I have documentation of all charges, signed lease agreement, and third-party validation of market rates. I'm willing to modify this review if Oakland Audi provides meaningful restitution including waiver of all lease-end fees and credit toward the excessive charges - but most importantly - commits to changing their predatory practices. More
by Protect Moms
Employees Worked With
Frank, Mujib, Sheik
March 27, 2026
Was actively encouraged by multiple reps to come in for a 2024 Audi Q8 e-tron listed around $41.9K. When I expressed serious intent to purchase, I was told the dealership would “take a loss” at that price 2024 Audi Q8 e-tron listed around $41.9K. When I expressed serious intent to purchase, I was told the dealership would “take a loss” at that price and that add-ons or price adjustments would be required. Shortly after that conversation, the online price increased. No such conditions were disclosed in the listing, and other vehicles do not appear to have similar requirements. I asked to speak with a manager multiple times and never received a call back. Disappointing experience and not what I would expect from an Audi dealership. More
by suzloshin
Employees Worked With
Julissa, Brian, Leo, manager would never call back
December 30, 2025
Very efficient. Over delivered on the service they provided. Provided updates along the way and they cleaned the car after maintenance. Over delivered on the service they provided. Provided updates along the way and they cleaned the car after maintenance. More
by Mchirwa77
Employees Worked With
Jamie
November 27, 2025
Very poor customer service, follow up and communication. It took so long to schedule an appointment. My emails and phone calls were ignored. I had to go to the dealership to speak with Anna for her to speed It took so long to schedule an appointment. My emails and phone calls were ignored. I had to go to the dealership to speak with Anna for her to speed up the process and she immediately assisted me and an appointment was scheduled quickly. Jamie did not offer and inform me that I could be picked up at home to transport me to the dealership to pick up my car. It was so frustrating: Kudos to Anna Mora! More
by Ricdelon
Employees Worked With
Jamie
August 14, 2025
Buyer beware for anyone buying from out of state. This dealer (Swickard brand dealers) are friendly at first, but once they take payment and you have an issue they simply DO NOT CARE. Had multiple pr This dealer (Swickard brand dealers) are friendly at first, but once they take payment and you have an issue they simply DO NOT CARE. Had multiple problems with transportation of my purchased vehicle and the trade. Problems with missing components on the vehicle, problems with the vehicle condition not being 100% of their advertising and them deliberately hiding minor damage. Delays in their communication. Delays in my trade payoff being done on time, resulting in issues with my lender. The list goes on. They just simply do not care and will not do anything to help resolve. Even escalated to the owner principle and their "customer experience" inbox. All they said was that the GM would contact me to resolve but of course they never did, because, you guess it - THEY DO NOT CARE. It's almost like they go out of their way to make the buying experience miserable. Just avoid and buy at a quality dealership that's not scammy. More
by DA
Employees Worked With
Frank & Syed
June 24, 2025
Service was great, exceptional, especially especially Jamie Moon and Frank they’re very helpful. They accommodate me as much as I can and they are the best. I am grateful for all this help that has given Jamie Moon and Frank they’re very helpful. They accommodate me as much as I can and they are the best. I am grateful for all this help that has given me. More
by sowells60
Employees Worked With
Jamie Nan, Moon and Frank
May 31, 2025
It’s nerve wracking going to get your car repaired as a woman. Hos made me feel comfortable taking my car in. I needed my coolant flushed since I made a mistake taking it to a small shop. It was busy but woman. Hos made me feel comfortable taking my car in. I needed my coolant flushed since I made a mistake taking it to a small shop. It was busy but he was able to get my car done asap. I normally don’t write reviews, but I was really happy with the service I got! More
by rubio_bianca
Employees Worked With
Hos
