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Audi VW of Lenox

Lenox, MA

Overview
Reviews
4.8
30 Reviews
Call Dealership (413) 443-4702

384 Pittsfield Rd

Lenox, MA

01240

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Showing 30 reviews

April 01, 2026

Travis and a service team did a great job not only taking care of me but making sure that I knew what was going on with my vehicle when it was going on. I drive an RS6 so I am very particular and these guys More

by Alma the Hellcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Apr 01, 2026 -

Audi VW of Lenox responded

Alma, we're thrilled you felt well-informed and well-taken care of by Travis and our service team, especially with your Audi RS6. We are happy to have your business at Audi Lenox!

March 13, 2026

Impeccable! Thorough! Top Notch!! The entire team was so accommodating and HELPFUL, so appreciate Audi Lenox! More

by Tkordana1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Mar 18, 2026 -

Audi VW of Lenox responded

Thank you for the awesome review! We're glad our team could assist you seamlessly. We hope to welcome you back soon!

March 08, 2026

Through in its work and very competent technicians. Friendly staff and courteous. Staff listens to customer’s concerns. More

by Sic
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Dozier
Report | Print
Mar 09, 2026 -

Audi VW of Lenox responded

Thank you for your feedback, Sic! We’re happy you had a pleasant experience with our knowledgeable and considerate staff. We hope you come back and see us again at Audi Lenox.

March 06, 2026

Excellent service. Impressive showroom, courteous, clientele, knowledgeable, staff very thorough. Would recommend this dealership Audi VW of Lenox. Travis was very help More

by capowers86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Dozier, Michael O’Grady tech.
Report | Print
Mar 09, 2026 -

Audi VW of Lenox responded

We're delighted to hear about your positive experience with Travis and our team! Thank you for your recommendation and kind words. We hope to see you again at Audi Lenox! Safe travels!

February 17, 2026

Excellent customer service while I waited. Clean quiet area to wait. Nice new building. Will return. More

by jason_roy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Feb 19, 2026 -

Audi VW of Lenox responded

Jason, thanks for the kind words for our team and facility here at Audi Lenox. See you next time!

February 11, 2026

Great service Travis was very helpful. The car needed additional servicing but the invoice was lower than expected. Thank you. More

by timothytaylor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Feb 12, 2026 -

Audi VW of Lenox responded

Thank you for sharing your experience with Travis and our team, Timothy! It's great to hear everything ended up being easier and more affordable than anticipated. See you next time at Audi Lenox!

February 01, 2026

Great personal service, a loaner car, thorough maintenance report, on time work completed and fair pricing More

by Alan Ziter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Feb 02, 2026 -

Audi VW of Lenox responded

Hi Alan, thank you for choosing Audi Lenox and for sharing your gratitude for our team. We hope to welcome you back next time!

Feb 03, 2026 -

Alan Ziter responded

You are welcome....every time I roll out of Audi Lenox with my serviced car, I have confidence in a job well done and worry-free driving.

January 20, 2026

Everything was great. The dealership took great care of me from taking the vehicle in from a flatbed to diagnosing the problem to communicating. Travis and his team did a More

by Alma the Hellcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Jan 21, 2026 -

Audi VW of Lenox responded

Alma, thank you for sharing your fantastic review of Travis and the team! We really appreciate your support and look forward to serving you again in the future. Have a wonderful day! - The Audi Lenox Team

January 06, 2026

Worst customer service ever. This will be a one and done. Pretty bad when you have to get the Attorney General involved in your business. More

by Rbbernier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Laura, Isaac, Chris
Report | Print
Jan 06, 2026 -

Audi VW of Lenox responded

I'm truly sorry to hear about your frustrating experience. This doesn't align with the high standard of service we aim to provide. If you're open to discussing this further, I would be grateful for the opportunity to understand more and assist you. Thank you, Shelley Kimball - Customer Care Manager - skimball@mcgeecars.com

December 20, 2025

Yesterday I brought my Audi in for its 50,000 mile checkup. The service was as I expected: prompt, And efficient, fortunately nothing was found wrong with my automobile by based on my experience with More

by neil.bomberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Dec 30, 2025 -

Audi VW of Lenox responded

Neil, we're glad to hear you had such a great experience with Travis and our team at Audi Lenox. It's wonderful to know you trust us with your vehicle's needs. Thanks for the recommendation, see you next time!

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