Audi Riverside

Shady I didn't appreciate the treatment I got from one of their sales reps - one Mr. Morales. I had simply and politely asked if he would talk to me about p I didn't appreciate the treatment I got from one of their sales reps - one Mr. Morales. I had simply and politely asked if he would talk to me about pricing via emails. I am physically impaired and on the cusp of having a major back surgery which will require three months of recovery. Both for the comfort an Audi provides, and the performance of the sporty Q7 3.0, I thought the anticipation of driving this SUV, post surgery, would lend itself to my recovery quite nicely. Beginning the last leg of my long career as a minister, I was also enamored by the notion of providing my long-suffering wife a sort of sybaritic token of appreciation for her faithfulness to me in spite of our simple lifestyle, thus far marked by the deliberate avoidance of luxury and ease.  Unfortunately, the response I got to my simple request was negative - chalk it up to "company policy," the first email read. I politely responded with: "I hope that's not the case, but if so, I appreciate your help. Thanks again. " The next response was curt and dismissive: "That is the case. So call me if you change your mind."   So imagine my surprise when a salesperson from Walters Ontario advised me that I had been mislead: "I am sorry to hear you were told that Terry, that is not correct info. I would love to talk pricing before you get down here to make the process fast and seamless. What is the best offer you have received? Let me see if I can beat it. " The only logical conclusion was that Mr. Morales did not want/need my business - a determination I passed on to a Ms Kenisha, also of Walters Riverside, when she inquired as to why I had stopped communicating. This produced a, seemingly, contrite screed from Mr. Morales, but which also contained false impressions about my pricing preferences that were based on a second-hand conversation he, apparently, had with his manager. The email also requested my absolute, non-negotiable criteria so he could "check the inventory." I responded with four stipulations: black, 3.0, premium plus, and 2018 pre-owned. Mr. Morales sent me back one result . . . white. This wouldn't have been so annoying if I hadn't already found THREE other vehicles online that matched all my prerequisites from the Walters Auto group's own stock! The very dealer's stock Mr. Morales claimed to represent! And if that wasn't enough, I explained this to him and sent him an example of what I had found which was more affordable, fewer miles and - did I mention - met ALL my criteria. You would think, at this point, it couldn't get more ridiculous. Well . . . you'd be wrong. In Mr. Morales' endorphin overloaded hubris, he had the temerity to blame me in an email dripping with condescension: "Are we switching criteria again? What you sent me is a Premium. Are we okay with Premium now or do you still want a Premium Plus?" First of all, what does "again" mean? I have only had, from day one, a single list of criteria and that list was clearly stated once and only once. Any criteria Mr. Morales assumed he had, could have only come from a second-hand source, and even that source was guessing because I had, up to that point, not been asked. Secondly, he was clearly and demonstrably wrong. The fact that I had to send him a screenshot OF HIS OWN CAR - which read in capital letters at the top of the ad "2018 Q7 3.0 PREMIUM PLUS" - killed any and all credibility for Mr. Morales that remained. Hours later, while surfing through my undisclosed list of Audi's which I had culled from the internet weeks before, I noticed that several of the VINs had dropped in price. Curiously, all the Walter's Auto Pre-Owned 2018, Premium Plus, 3.0, Black, Q7's - the three that perfectly met the requirements I provided Mr. Morales "to better serve me" but that he had yet to offer - had gone up in price. One as much as $2,000. At that precise moment I began to laugh at the absurdity of it all. I had been duped. I had come in earnest, but I had failed to avoid the cesspool of profiteering, bent sales reps, and stereotypical used-car chicanery. More

They worked with my specific needs I went in to the dealer looking for a specific car. After reviewing the vehicle they showed me another car of better quality for the same price. I’m m I went in to the dealer looking for a specific car. After reviewing the vehicle they showed me another car of better quality for the same price. I’m much happier walking away with the vehicle i purchased thanks to their great customer care More

Thank you! Called to verify car posted on TrueCar - and found through using my financial institution's website - to confirm vehicle was still available. (Vehicl Called to verify car posted on TrueCar - and found through using my financial institution's website - to confirm vehicle was still available. (Vehicle make is a fast mover!) Received the voicemail of Syed Ali. He did call back and when i asked if i could put a credit card payment on vehicle, to hold the car until i could get to the dealership - i live in Orange County - he responded he couldn't take the hold payment but would do whatever he could to hold the car for me! Syed called, texted and emailed me the morning i scheduled an appointment with him to purchase the vehicle to say he had the car ready for me to test drive and purchase. He was very professional and walked me through the whole purchase process as quickly, but thoroughly. Syed also made sure i got the discount my financial institution allowed me for being a member. Thank you for the personalized time, Syed and for setting up the car's syncing to my phone! His pride in his workplace - Walter's Audi Riverside - is extremely evident and he obviously cares about providing the best service for his clients!! More

I appreciate your help I want to thank Mrs. S Samuel for her good service She gave us great help. And she was patient with us and she tries to understand what we need for I want to thank Mrs. S Samuel for her good service She gave us great help. And she was patient with us and she tries to understand what we need for our car More

Perfect execution Alex Wong was very helpful in assisting me service my Audi. He was empathetic, knowledgeable, and a pleasure to work with, with our a doubt best expe Alex Wong was very helpful in assisting me service my Audi. He was empathetic, knowledgeable, and a pleasure to work with, with our a doubt best experience. More

Standard Service Hello, I came in on a weekend for a standard service and was assisted by Mycal Heffner. He was friendly, efficient and had me in and out in no tim Hello, I came in on a weekend for a standard service and was assisted by Mycal Heffner. He was friendly, efficient and had me in and out in no time. I love coming to this place because they always take care of me! More

Amazing Service and Great Atmosphere I recently traded in my car and purchased an Audi Q3 Quattro from Alex and Mike at Walter's Audi. Alex Savage was great and helped me from start to fi I recently traded in my car and purchased an Audi Q3 Quattro from Alex and Mike at Walter's Audi. Alex Savage was great and helped me from start to finish. I never felt pressured or like a burden even though I stayed past their closing time. Mike Anchondo was so nice and professional. He was very helpful with moving things along once the decision was made on which car I wanted to go with. Andy Bartoli was also really great with helping me understand the paperwork I was signing. I would recommend them to anyone looking to purchase or lease a car. Great experience overall. More

Brett Mckinley Let me tell you. I worked with Brett for the first time 2 years ago when leasing my first car. He made the process so easy that time so I had to go ba Let me tell you. I worked with Brett for the first time 2 years ago when leasing my first car. He made the process so easy that time so I had to go back and get my next car with Brett Mckinley. The second time around was a breeze and he informed me with all of the information I needed to know and he got me an awesome deal with a A4! It even made it better when the finance guy name Rob Little was super easy to talk to and got the papers ready quickly! I would definitely be back again! Thanks guys! More

A3sline I purchased an A3 premium plus and it was a smoothe experience. Tamas Pinter was our sales rep and he was awesome. I didn’t feel pressure at allllllll I purchased an A3 premium plus and it was a smoothe experience. Tamas Pinter was our sales rep and he was awesome. I didn’t feel pressure at allllllll to purchase the car and I hate when sales men make you feel like you have no choice. He had multiple options for us and was very good with his customer service. I would recommend Tamas to any of my friends or family. Ps be sure to give the man a raise.. or at least a r8 fully loaded with an Audi hat he deserves it. More

Brett McKinley and Robert Little Deliver I recently leased my latest Audi, I have been doing so for the last six years, from Brett McKinley. Brett is outstanding. He understands the Audi prod I recently leased my latest Audi, I have been doing so for the last six years, from Brett McKinley. Brett is outstanding. He understands the Audi product line and is straightforward during price negotiations. Highly professional. I tried a different Audi dealership with a dismal experience and made it a point to only go to Brett. In addition, Robert in Finance was also straightforward with no added pressure as one might expect during this part of the process. Robert explained the options and I simply chose what I felt was right for me. Thank you gents! I will be back. More