Audi Riverside - Service Center

The dealership is good on keep in the customer updated regarding the vehicle issue and repairs. Alex Wong is very patient and explains in details what the problem is and what was done to fix the problem. regarding the vehicle issue and repairs. Alex Wong is very patient and explains in details what the problem is and what was done to fix the problem. As a female when we ask questions regarding out vehicles were often made to feel like we are wasting the service departments time in asking. Mr. Wong does not make me feel like he is wasting his time when discussing my vehicle with me. He is very pleasant to deal with. More

Excellent service, had recall and first oil change. All work was completed while we waited for our vehicle. Wife also redeemed 25 gift certificate for Audi cup work was completed while we waited for our vehicle. Wife also redeemed 25 gift certificate for Audi cup More

Alex is THE BEST!!!! He explains everything in detail so I can understand.I appreciate his patience and will always ask for him when servicing my Audi. The whole Audi team is amazing. Thank you! I can understand.I appreciate his patience and will always ask for him when servicing my Audi. The whole Audi team is amazing. Thank you! More

I recently took my vehicle into Walters Audi to assess a trouble light that had come on. I was concerned about this light because it indicated a malfunction regarding the engine. I was able to call and make trouble light that had come on. I was concerned about this light because it indicated a malfunction regarding the engine. I was able to call and make arrangements for service immediately and at my convenience. My appointment was at 9am. I was promptly greeted by Alex Wong, Walters Audi Service Consultant. He was aware of the issue and assured me that he would take care of it. I was relieved when Alex informed me that the issue was corrected and no damage had occurred. Not only had Alex taken care of the problem quickly and professionally but he made arrangements for me to take advantage of some Walters Audi service opportunities of which I was unaware. The friendly and courteous service from Alex Wong will keep me coming back as a satisfied customer. More

Alex Ortiz has gone above and beyond every time I have taken my vehicle for service. He has made me a Walter’s customer for life. Which is the exact reason I continue to purchase from Walter’s Audi. Thank taken my vehicle for service. He has made me a Walter’s customer for life. Which is the exact reason I continue to purchase from Walter’s Audi. Thanks Alex for all you do. More

I’ve always had an outstanding, plus one, visit when ever I go to Walters. Alex Wong has always been beyond exceptional and first class. He always made my experiences there personable and doesn’t make me f I go to Walters. Alex Wong has always been beyond exceptional and first class. He always made my experiences there personable and doesn’t make me feel like a number. Always thorough and detailed with every visit! More

the Best Service in Town. Alex Ortiz has my best interest in the Audi vehicles that I owned. Has never failed in providing great service from the time I drive in the dealership up to the point that interest in the Audi vehicles that I owned. Has never failed in providing great service from the time I drive in the dealership up to the point that I come back and pick up the vehicle which is always ready and wash clean. My last visit was a turbo replacement on my Q5. I did it for preventive maintenance and I always get excellent advice from Alex Ortiz. It is always a stress-free encounter at Walter's Audi Riverside when Alex Ortiz handles the maintenance of my vehciles. Could not stress enough that Alex Ortiz is an excellent member of the service department at Walter's Audi Riverside. More

My car was finished very fast and people in the service department are great. Especially Alex the communication about my car and what is need is above and beyond. He explains it in a way I can understand department are great. Especially Alex the communication about my car and what is need is above and beyond. He explains it in a way I can understand it which is very much appreciated. More

My wife noticed a new scratch on her Q7 after she got home from the 10k service appt. She called Alex Wong and he had her bring it in right away and they fixed the scratch. Car looks great! We have pe home from the 10k service appt. She called Alex Wong and he had her bring it in right away and they fixed the scratch. Car looks great! We have personally had nothing but great experiences with the service dept! Thanks again Alex! More

Since my first visit, Alex Ortiz and the team have been incredibly helpful. Alex has great communication and a great personality to top it off. He is always so genuine and transparent, which is what you wa incredibly helpful. Alex has great communication and a great personality to top it off. He is always so genuine and transparent, which is what you want especially at a dealership. This is why I always come back . More