Audi Riverside - Service Center

Exceptional Customer Service After suffering an irreparable flat with my S4 on a Friday afternoon 2+ hours from home, I started the search for a replacement tire. Walter's Audi After suffering an irreparable flat with my S4 on a Friday afternoon 2+ hours from home, I started the search for a replacement tire. Walter's Audi was the closest dealer and had positive ratings, so I gave them a call. The service team was able to track down my tire and had one in stock- great! I wasn't keen on driving around on a donut for the next 3 days (I can't drive 55! Plus, no car should suffer that indignity) and despite the fact that I was 40 minutes away and they were closing in 1 hour, they encouraged me to bring it in anyway. On arrival, Stacy Samuel jumped right into the paperwork and worked with the techs to get my car in ASAP- all while still juggling the phones and assisting other customers. As luck would have it, the techs ended up running into an issue during the swap which forced them to stay over an hour late. Stacy and the tire team went well above and beyond, and the service provided was exceptional in all regards. It was entirely unrealistic to expect a tire mount and balance in 20 minutes, but they stepped up and accepted the challenge anyway. They refused to accept any gratuity, and even insisted on still running the car through the wash (she needed it). What could have been a huge headache for me ended up being relatively quick and painless, and thanks to Stacy and the shop now I won't be worrying about my car all weekend. The team at Walter's Audi was enthusiastic and responsive, and I will not hesitate to return in the future... hopefully for scheduled maintenance this time! More

Great customer service I have my car serviced at Walters regularly and always do business with Stacy Samuel. She understands what it takes to make "customer service" somethi I have my car serviced at Walters regularly and always do business with Stacy Samuel. She understands what it takes to make "customer service" something other than a slogan. Great job Stacy! More

Warranty Issue at lease turn in Luis Macias helped me get the warranty issue resolved quickly at lease turn in and I really appreciate his assistance with this process. He was great Luis Macias helped me get the warranty issue resolved quickly at lease turn in and I really appreciate his assistance with this process. He was great at keeping me informed and expected completion. Thank you! More

Exelent customer service Luis Macias was extremely helpful the day I brought my car for service, he was very educated and courteous. I will recommend his services to any one Luis Macias was extremely helpful the day I brought my car for service, he was very educated and courteous. I will recommend his services to any one More

Great Service We always have great service here, and Stacy is always an amazing service rep. She always has a smile on her face and will always fine a way to turn We always have great service here, and Stacy is always an amazing service rep. She always has a smile on her face and will always fine a way to turn your frown upside down. More

Excellent Care I had the pleasure of speaking with Alex Ortiz when bringing my car to be serviced. It was very clear that he loved and knew the Audi brand and made s I had the pleasure of speaking with Alex Ortiz when bringing my car to be serviced. It was very clear that he loved and knew the Audi brand and made sure to explain everything! Excellent overall experience and I'll gladly bring my car back to Alex in the future. More

Excellent service advisor We always have a great experience here and our service advisor Stacy is amazing. She knows our vehicle better than we do. We have a 2014 S5 bought fro We always have a great experience here and our service advisor Stacy is amazing. She knows our vehicle better than we do. We have a 2014 S5 bought from Walter's and a 2003 TT bought from another state (new) and she treats both cars equally. The service workers do an excellent job, never had a complaint and keeps our cars show room new. More

Walters is always helpful for anything Been to Walters for many years and they always demonstrate excellent customer service. I've worked with Phil many times and he has always been a great Been to Walters for many years and they always demonstrate excellent customer service. I've worked with Phil many times and he has always been a great help and always made sure I was a happy customer. He's very knowledgeable about the cars and does what he can to get you that service /deal that you need More

Best Service in Town I just had my Q5 service at Walter's Audi. Alex Ortiz was the service advisor and he does always provide great detail attention on the service provid I just had my Q5 service at Walter's Audi. Alex Ortiz was the service advisor and he does always provide great detail attention on the service provided to your vehicle. There is no doubt that your vehicle will come out of that service center in excellent condition. The best part really of having Walter's Audi service your vehicle is that they have an excellent team of service advisors. It does not matter whether it is Javier Juarez, Stacy Samuel or Luis Macias that receives your vehicle for service, your vehicle will still receive excellent care because it is Walter's Audi of Riverside. That's the reason why I had been bringing my Audi vehicles to this dealership. The service advisors are the best in town!! More