Audi San Diego - Service Center

amazing service service was excellent, was in and out in less than an hour, Scott Kealy was amazing. can not say enough about this service facility, Scott took me in service was excellent, was in and out in less than an hour, Scott Kealy was amazing. can not say enough about this service facility, Scott took me in with out an appointment and the wait time was very reasonable. thanks again. More

Always exceptional service It was easy to set up the appointment for the time I wanted and they were very accommodating with loaner cars and updates on my service appointment. It was easy to set up the appointment for the time I wanted and they were very accommodating with loaner cars and updates on my service appointment. More

Manny is the man I have never seen such good customer service, he went out of his was to make sure I was taken care of, I was very impressed I have never seen such good customer service, he went out of his was to make sure I was taken care of, I was very impressed More

Oil change and 20000 mile maintance The clerk at the dealership was nothing but respectful, clear and provided great customer service. It was fast and took care of my problem, plus a com The clerk at the dealership was nothing but respectful, clear and provided great customer service. It was fast and took care of my problem, plus a complimentary car wash. More

Great Servicing! Amazing servicing. Very quick, great customer service, and comfortable waiting are. I look forward to my next servicing. The team was quick to replace Amazing servicing. Very quick, great customer service, and comfortable waiting are. I look forward to my next servicing. The team was quick to replace my tire and get me a new one. More

Great Service Gerald was a pleasure to work with - very responsive and communicative. Everyone was very pleasant and helpful from my arrival to my check out. Thank Gerald was a pleasure to work with - very responsive and communicative. Everyone was very pleasant and helpful from my arrival to my check out. Thank you. More

It's All in the Details Audis are expensive to service, and this dealer is more expensive than some others. However, in my case it's more convenient so that can outweigh cost Audis are expensive to service, and this dealer is more expensive than some others. However, in my case it's more convenient so that can outweigh cost differences. I've had several issues with their service on different occasions. The first time I went in for an annual factory recommended service, I discovered afterward that the factory recommended a brake fluid flush every two years. My car was overdue for the brake fluid flush, but they didn't do it. I had to take it back a second time to get that job done. My latest annual service, the service writer mistakenly told me it would take most of the day to do the service because a belt replacement was required, so I took a loaner car rather than wait. The loaner car had to be returned with the same fuel level, so I put in more than enough fuel to replace what I had used, but the LED fuel gauge didn't register high enough, so they added almost as much as I had already put in and charged me $5.50/gallon. A small point but grating, especially when the service writer told me his time estimate was wrong because the belt only had to be inspected, rather than replaced. More

Everyone went above & beyond!! It was great service!! Was impressed that everyone went above & beyond to get things taken care of. Very impressed. Things were dealt with quickly. W It was great service!! Was impressed that everyone went above & beyond to get things taken care of. Very impressed. Things were dealt with quickly. When there was a problem with a part, the service manager pulled strings to get a part there ASAP!! More

Customer service I brought my Audi in for service and was provided a “loaner” while waiting for a part. Scott kept me posted every step if the way as to the status of I brought my Audi in for service and was provided a “loaner” while waiting for a part. Scott kept me posted every step if the way as to the status of the job. Professional, friendly and considerate! Great staff! More

Personable and Professional Easy scheduling, personable and professional service, quality work. The service was well explained and future suggested work was explained and quoted Easy scheduling, personable and professional service, quality work. The service was well explained and future suggested work was explained and quoted. Overall a great service experience. More