I took my car to have a wheel alignment, tire rotation and balance. I took it to another dealer because my previous with Audi Conshohocken was terrible. My car reeked if bad odor and my service mileage was set incorrectly multiple times. Anyway, I was unable to have my tires rotated because the lock to the lug nuts was not in my car. Audi never provided them upon purchase of the vehicle. I called Conshohocken spoke to Barbara twice and was advised that no one could speak to me because they were busy. I go into the shop and it’s empty!! I speak with Kegon who was very rude after I explained my situation and was unable to help me. He and Aaron proceeded to search my car for the lug nuts and never found it!! Furthermore, they searched my glove department and starred to review my personal paper work!!!! Not sway that was relevant. Aaron and Kegon told me his was an issue that needed to be addressed by the person gay sold me the car back in 2017 who no longer works there!! Then gives me the name of a person in Wynnewood Susanne who would handle it. I called her and she never called me back!! I finally called and spoke with Ricky Martinez and he helped me. Offered to replace the wheel locks and provide a new key. It took 5 people for me to finally get someone who was competent. My whole day was wasted and to top it off 6 hours later Kegon called me to ask if I wanted the wheel locks off! By that time I had already had this rectified with Ricky in Wynnewood. Conshohocken is awful never get service there and they need better training... Barbara, Kegon, and Aaron!