Audi Shrewsbury

I have been to Audi Shrewsbury several times for servicing of my Q5. Rebecca always goes out of her way to understand my needs and get the servicing I need. Rebecca makes me feel like a valued custo servicing of my Q5. Rebecca always goes out of her way to understand my needs and get the servicing I need. Rebecca makes me feel like a valued customer and an old friend. More

I was met in the service bay by Nataly. She was very professional and efficient. A loaner vehicle had been arranged in advance and was readily available. The service appointment was complet She was very professional and efficient. A loaner vehicle had been arranged in advance and was readily available. The service appointment was completed and all went well. It’s always a pleasure to do business with this Audi dealer!! More

Excellent Customer service by David from Audi in Shrewsbury.. Work performed on my car was thorough and timely. Shrewsbury.. Work performed on my car was thorough and timely. More

Had an oil change. I was in and out in 45 minutes. They vacuumed my car and washed it too!! I was in and out in 45 minutes. They vacuumed my car and washed it too!! More

Drop off was easy as usual and rebecca was wonderful to work with. i made a modification to my service visit and she was very responsive via email. that afternoon when i went to pick my car up, she was jus work with. i made a modification to my service visit and she was very responsive via email. that afternoon when i went to pick my car up, she was just getting off work, putting her kids in her car, and still took the time to say hi and hand me off to david! More

The service department is always accommodating and keeps me up to date on the status. Rebecca is very pleasant and helpful and is my go to service consultant when I go into the dealership. me up to date on the status. Rebecca is very pleasant and helpful and is my go to service consultant when I go into the dealership. More

Very good experience. Purchased S5. Professional, friendly and very knowledgeable. I would do business with them again Purchased S5. Professional, friendly and very knowledgeable. I would do business with them again More

purchased a 2022 Audi Q3 just 6 weeks ago with an extended warranty from another dealership. Shortly after, I began experiencing a leaking sunroof. I brought the vehicle to this dealership for eva extended warranty from another dealership. Shortly after, I began experiencing a leaking sunroof. I brought the vehicle to this dealership for evaluation, and the claim was denied. This was disappointing, especially given that sunroof leaks are a known concern with this model. Despite having only 42,000 miles, I was told the repair would cost over $1,200, along with a $240 diagnostic fee. I was informed the vehicle’s age was a factor, even though the mileage is well under 50,000. For comparison, I brought the vehicle to another Audi dealership, and they handled the situation very differently and stood behind their service. More

Had an oil change today and all went well ! Nataly arraigned everything for me including transportation to work . She was extremely helpful, courteous, and efficient! When I picked up my car it Nataly arraigned everything for me including transportation to work . She was extremely helpful, courteous, and efficient! When I picked up my car it had been washed and vacuumed. Prices may be a little bit high but the experience was outstanding! More