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Audi Shrewsbury
Shrewsbury, MA
485 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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486 Reviews of Audi Shrewsbury
June 02, 2023
Mike was fantastic and super knowledgeable of the car I was purchasing. The finance people were fantastic and got me an interest rate that ultimately I shouldnt have gotten because of my lower credit score was purchasing. The finance people were fantastic and got me an interest rate that ultimately I shouldnt have gotten because of my lower credit score. Finance was extremely friendly and very quick they had me done with all paperwork in under an hour. I would absolutely by a car from them again in the future. More
by alexbelisle90
Employees Worked With
Toffy Thomas, Mike Moussalli
February 20, 2023
One of the easiest, nicest experiences buying a car we have ever had. Quick and easy. Mike was polite, knowledgeable and thorough. The F&I process was easy and quick. have ever had. Quick and easy. Mike was polite, knowledgeable and thorough. The F&I process was easy and quick. More
by Livid
Employees Worked With
Toffy Thomas, Mike Moussalli
November 11, 2022
I went to Audi Shrewsbury at the beginning of the summer. I wanted to get an oil change, any computer updates, and a detail. When I got my car back they told me that the connection to the server was not work I wanted to get an oil change, any computer updates, and a detail. When I got my car back they told me that the connection to the server was not working, the car wash was broken, and then proceeded to hand me a bill for about $350 for an oil change. Most of that coming from an inspection on a Audi Q5 that was only 6 months old. I went to another dealership only to find that the same inspection was complementary at the other dealership. Even though it's an extra 20 minutes away from the Shrewsbury dealership, I will never return to Shrewsbury Audi for service or to buy another vehicle. More
by Rich
Employees Worked With
I don't remember. The employee was a male and he was nice enough.
November 01, 2022
I went to Audi Shrewsbury to get my Q5 services which was covered under the prepaid Audi plan. I cannot say much about the service, but my car are returned without being cleaned/vacuumed what so ever. Now, i covered under the prepaid Audi plan. I cannot say much about the service, but my car are returned without being cleaned/vacuumed what so ever. Now, i can take that, but why would you ask me before hand if I want the car cleaned from inside and take my 2 car seats off ? The car seats were not even put back. So, basically they just took the sears off, did not clean a bit and did not bother to even put the seats back. So much for the "AUDI EXPERIENCE". This is 2nd such experience with Audi Shrewsbury. More
by Shaqquek
Employees Worked With
David
October 18, 2022
The reason why I am not happy is because it is a second time when they overcharged me. First time it’s happened when they replaced tires and now again I was overcharged when they replaced brakes. David Tan time when they overcharged me. First time it’s happened when they replaced tires and now again I was overcharged when they replaced brakes. David Tang quoted me $1954 for the front and $1420 for the rear brakes. At the same time other dealership quoted me on $2200 total. Plus I need to leave a car in order to ged a quote which is absolutely inconvenient. Very disappointed. Not going to come back and never recommend my friends and family More
by Parhomenkovv1984
Employees Worked With
David tang
August 12, 2022
Recently bought a CPO from this store and the entire experience was great. My salesperson (Justine) was friendly and the negotiation process with her manager was fair and quick. After working in the aut experience was great. My salesperson (Justine) was friendly and the negotiation process with her manager was fair and quick. After working in the automotive industry myself, I have high expectations for what adequate customer service should be, and Audi Shrewsbury certainly delivered. More
by Josh
Employees Worked With
Chris Gabresi
February 16, 2022
I've been taking my Audi R8 to Audi Shrewsbury since purchasing it in 2020. Antar George has been a great service advisor--he is always easy to communicate with, only recommends what is necessary, an purchasing it in 2020. Antar George has been a great service advisor--he is always easy to communicate with, only recommends what is necessary, and is fair in pricing. He makes sure a loaner is available, and keeps me up to date on the services being performed and when they are completed. He's also great at dealing and coordinating with 3rd party warranty companies when required. The shop foreman, Russ Clark, is a magician. He can diagnose complex problems quickly, and most importantly, fix them correctly. Russ is also an all-around great person: he takes the time to meet with me whenever I'm at the dealership, answering any questions I have as well as providing tips, tricks and details on my cars. He even recently helped me with a post-purchase inspection of a new (to me) Audi S5, and will be taking care of this car for me too. Russ leads a great team of mechanics at Audi Shrewsbury The service manager, Anthony Putignano, has also been great to me. Suffice it to say, he takes ownership over his service department and is more than fair should there ever be an issue. Audi Shrewsbury has a great team to help maintain your Audi, and I recommend them without hesitation. More
by MF
Employees Worked With
Russ Clark, Anthony Putignano, Antar George
