Audi Shrewsbury

Praises to Marc Francois! I found the exact pre-owned vehicle I was looking for on Autotrader. I then visited the dealer website and reviewed the one owner Carfax report and de I found the exact pre-owned vehicle I was looking for on Autotrader. I then visited the dealer website and reviewed the one owner Carfax report and decided to make the trip. I live an hour away from Shrewsbury in the Springfield MA area. Did not care to inquire or make an appointment so I could see the car in the "rough". When I got to the dealer, I found the car on the lot, I looked it over and decided to move forward. From the moment I walked in the door the experience was positive and professional (I was probably dressed a little rougher than the typical Audi customer). I first met Toffy. He greeted me as I told him they had a car I would like to test drive. He explained that he was expecting an appointment and turned me over to Marc Francois. Marc was able to bring the car up quickly even with another vehicle parked directly in front of it. Drove the car with Marc and returned to his desk. This man was extremely patient as I admit I am not the easiest person to deal with. Marc was always helpful and positive through out the whole process. As I observed action in the showroom, it appeared that all the customers working with members of the sales department were also completing a vehicle purchase, including Toffy's appointment. Needless to say I purchased the vehicle from Marc. When we came to pick up the car it was registered, inspected and ready to go! Marc once again greeted us with a smile has he handed over the key. I have been driving now for about 2 weeks. During that time I have had it serviced (promotional oil change with free independent inspection) by our local Mazda dealer and was reassured that this car was indeed mechanically outstanding. I would recommend Audi Shrewsbury and Marc Francois More

Great Experience I went in to look at used A4, but it didn't have some of the features I was hoping for. Tony showed me another car, which was actually about $5k less I went in to look at used A4, but it didn't have some of the features I was hoping for. Tony showed me another car, which was actually about $5k less than the one I was originally looking at, that he felt would be more in line with what I was looking for, which I ended up buying. I felt like Tony had my best interests in mind throughout the whole process, and did not pressure me to buy something I didn't want. Would definitely recommend Audi of Shrewsbury, and Tony as well! More

AUDI Q3 Certified Pre Owned Great vehicle, just the right size for me. Tony Waters was a trustworthy, great salesperson to work with. He had my best interests in mind. Had met w Great vehicle, just the right size for me. Tony Waters was a trustworthy, great salesperson to work with. He had my best interests in mind. Had met with him several months before my purchase. Very happy with the car and service. Thanks Tony.....would highly recommend calling on him. More

Best customer service, hands down! A++ I bought a 2016 audi 2016 Q3. When I first walked in I was instantly greeted by Andrew Torrico(salesmen). He made sure I was comfortable and all my ne I bought a 2016 audi 2016 Q3. When I first walked in I was instantly greeted by Andrew Torrico(salesmen). He made sure I was comfortable and all my needs where met. I enjoyed working with Andrew on my car purchase and appreciate his candid no-pressure style. He's a car guy and relates with the auto enthusiast in all of us!It was a pleasure working with Andrew and his staff. Everything went smoothly and I got the best deal on my Audi. I have recommended Audi Shrewsbury to everyone I know! I know where to go for my next car purchase. A+++++ More

AUDI Q5 Certified Pre Owned Excellent vehicle. Tony Waters was a great salesperson to deal with. Two thumbs up, one for the car and one for Tony. Would recommend again Excellent vehicle. Tony Waters was a great salesperson to deal with. Two thumbs up, one for the car and one for Tony. Would recommend again More

Great purchase experience Tony was professional and thorough. I had met with him a number of months prior to my lease (not an Audi) was due and had told him what I was lookin Tony was professional and thorough. I had met with him a number of months prior to my lease (not an Audi) was due and had told him what I was looking for regarding a pre-owned A4. He found me what I was looking for and the process was great. More

He’s become my go to Audi guy.... I first worked with Tony in 2015 when I purchased my A3 and had such a great experience that made sure I came back to him for my newest purchase. I ca I first worked with Tony in 2015 when I purchased my A3 and had such a great experience that made sure I came back to him for my newest purchase. I called in looking for a Q3 that had just been posted online that Thursday morning, by Friday afternoon there was a sold sign on it. Tony made sure I was in and out and happy with my decision. I also worked with Karen who was amazing as well. I will never go to another Audi dealer! Thank you Tony and Karen!! ~ Jackie :) More

True Professional Tony was a true professional though the entire process. He was very knowledgeable and not high pressure. I highly recommend him if you are thinking Tony was a true professional though the entire process. He was very knowledgeable and not high pressure. I highly recommend him if you are thinking about buying a new or used Audi. More

Not Great I brought my A4 in for service and had to wait for it. I was told it would be an hour. Three hours later they had misplaced my car and tried to retu I brought my A4 in for service and had to wait for it. I was told it would be an hour. Three hours later they had misplaced my car and tried to retun it to me with the "check engine" light still on. I had to insist they keep the car until it was fixed. 2 days later they called me to tell me they had to replace a relay and the car was ready, but not to come get until the evening becasue they cracked my windshield. I have been trying to get an airbag replaced (recall item) for 2 years. I finally had to call Audi of America and they connected me with another dealership to get the airbag replaced right away. I love my car but the service at Audi Shrewsbury is not good. More

Great dealership Tony was always upfront throughout the entire process. He was patient and ready to move as fast as you wanted to move. He was attentive and made sur Tony was always upfront throughout the entire process. He was patient and ready to move as fast as you wanted to move. He was attentive and made sure you got the best experience possible. Great personality. More