Audi Shrewsbury

Pathetic -- LIE, LIE AND LIE Worst experience, a Complete waist of time. This dealership make your life xxxx. Do not ever buy from them. They will give your false promises. Financ Worst experience, a Complete waist of time. This dealership make your life xxxx. Do not ever buy from them. They will give your false promises. Financing from them is a biggest scam of all. Once you have agreed on the price on i.e new or used car, they will add unnecessary charges to the bill. You will end up paying thousands more than the prices agreed on. BE CAREFUL, THEY ARE SCAMMERS. They are there to rip you off. Buyers BEWARE., do not get ripped off. If you were, complaint to attorney general of MA. More

Mistakes, Lies and refusing to make it right! I hate writing negative reviews, because I always feel a business should have an opportunity to resolve any complaints in private first. I attempted t I hate writing negative reviews, because I always feel a business should have an opportunity to resolve any complaints in private first. I attempted to do this with Audi of Shrewsbury, but unfortunately it has come to this. I'm very disappointed with this dealership. I purchased a vehicle from them and I explicitly asked Tony in the sales department about any issues with the car and stated in writing there were no issues with the car whatsoever, that it was perfect mechanically and cosmetically. When I received the car, it had damage to the wheels. They refused to cover the cost of the wheel repair saying "its normal to have damage to the wheels". When I spoke to the sales manger, Dave, he rudely told me "no more action on this". Also, the suspension is throwing an error code and requires servicing, which should have been noticed and serviced prior to listing the car. On the financing side, the dealership finance department didn't enter information from my credit app correctly, resulting in potentially paying a higher interest rate than what I would have qualified for. Lastly, it took them 2 weeks to get the correct paperwork for the title because their finance person "forgot" to send it (despite being called and emailed many times). When I told them that I was going to leave a review detailing my experience, they threatened to sue me! Why would anyone shop here when there are much more honest and professional dealerships out there? More

WoRst experience Ever!!! liars I don't even know where to start!! Wish I never found out about that car that I bought. The whole experience from the beginning was filled with LIES. I don't even know where to start!! Wish I never found out about that car that I bought. The whole experience from the beginning was filled with LIES. They promised me one thing, then next time I go or call them back, they say something different. I am still waiting for them to deliver....I regret everything about this place, but it's a cute dealership...just wish I never wasted my time driving all the way there and wasting my money. Wish it was like Walmart where I could return the car, but no, am stuck with it. Sigh!!! More

Poor post sale service I purchased a 2015 A4 and have had brought car in service multiple times with no resolution. They can't resolve a persistent issue with check engine l I purchased a 2015 A4 and have had brought car in service multiple times with no resolution. They can't resolve a persistent issue with check engine light coming on for 3 months now and only 7,000 miles on vehicle. They were happy to make the sale and take money but all I hear are crickets now that I have issues. Resolution not a priority for Wagner Service Department. I suggest you look at other dealers who will support you AFTER the sale. More

Excellent salesman I went to Audi of Shrewsbury just to look at a used Audi that was advertised online and was pleasantly surprised with Fabricio and his level of expert I went to Audi of Shrewsbury just to look at a used Audi that was advertised online and was pleasantly surprised with Fabricio and his level of expertise when it came to these cars. He was a no pressure salesman and just easy to deal with. The whole staff were courteous and professional.I would recommend these guys to anyone in the market for a good car and a good dealership. Thank you Fabricio, sincerely Paul L. More

By far the best car buying experience My wife was looking for a VW Tiguan. We live in Ct. and found it online, which neither one of us had ever tried. I spoke with Chito Vongchampa at A My wife was looking for a VW Tiguan. We live in Ct. and found it online, which neither one of us had ever tried. I spoke with Chito Vongchampa at Audi Shrewsbury. Chito was polite, courteous, personable, informative and extremely patient. My wife held the car before we even drove it. The following day after securing the loan, we drove 2 hours to Mass. On arrival, the premises and building were clean as a whistle. We were not jumped as soon as we exited our car as we are back home. The employees at the Audi Shrewsbury Dealership were pleasant, helpful and professional. Chito was no different. He was as professional as he had been throughout the phone calls and overall process. To conclude, we spoke to David Gemme, Business Manager. Mr. Gemme was very professional, sharp and not the least bit pushy. I have purchased a dozen or so cars, this was by far the best experience. I will always be open to buying a car from these folks. I would recommend Chito Vongchampa and the dealership at anytime to anyone. At no time did my wife or I feel pressured. It was an absolute pleasure. Thank you. Chuck Persi More

Best customer service I've shopped for many cars in my life. Audi Shrewsbury is by far the best dealership I've used. From the sales experience to the service department t I've shopped for many cars in my life. Audi Shrewsbury is by far the best dealership I've used. From the sales experience to the service department the quality of customer service was excellent. More

A quaint modern dealership This is an Audi Dealership in Shrewsbury with a very impressive building and a very bright and nice service area. The restrooms are also well appointe This is an Audi Dealership in Shrewsbury with a very impressive building and a very bright and nice service area. The restrooms are also well appointed and they provide free loaner cars for service. More

100% Satisfied with Audi Shrewsbury Terrific service all-around! I cannot say enough about the great experience I had working with Eli. I was on the fence about purchasing an Audi, but Terrific service all-around! I cannot say enough about the great experience I had working with Eli. I was on the fence about purchasing an Audi, but he is so passionate and knowledgeable that I have become a total convert. Everyone we dealt with throughout the sales process was helpful and personable. I appreciated the no-nonsense approach. I never felt I was being hustled, which is more than I can say for previous car-buying experiences. I will be back! More

I recently purchased a new Audi Q7 from Audi of Shrewsbury. While there I worked with Linh-Chi Nguyen who was wonderful. She was very knowledgable about the vehicle, passionate about the Audi brand Shrewsbury. While there I worked with Linh-Chi Nguyen who was wonderful. She was very knowledgable about the vehicle, passionate about the Audi brand and treated my wife and I with kindness and respect. I can be difficult for salespeople to work with but she and I quickly found common ground and worked well with each other. I got all of my questions answered and Linh-Chi patiently allowed me to tweak and turn every knob and setting until I was satisfied with the product. The negotiation process was fairly painless and I worked with Dave in Financing. He really helped get me the best possible option and terms for the remaining balance. The back office needs some help. They messed up my Audi Connect by putting an incorrect VIN and SIM card number on my account. That caused some downstream inconveniences but Linh-Chi took ownership of the problem and made sure everything was corrected in a very timely manner. Overall, Linh-Chi was terrific but the back office at Audi Shrewsbury could benefit by paying attention to detail, something their Audi design engineers most certainly do with the vehicles. More