Audi South Orlando - Service Center

Overall the customer service experience with the service department was very good to excellent, Richie (my advisor) was very good guiding me through the process of cost estimate, communication with insuran department was very good to excellent, Richie (my advisor) was very good guiding me through the process of cost estimate, communication with insurance, providing the necessary information for the claim, etc. My only complain is with the repair, in the process of replacing the windshield a little visor clip got broken, the dashboard was scratched (approx. 3 to 4 inches long but thin scratch) and a stain in a small area of the dashboard to (may be glue or similar), enough to be noticed thought. The dealer was very professional pointing out the broken clip and offered to replace it at no cost; they did not have it available right away and had to be ordered. The scratch and the stain I noticed once I parked the car at home, I mentioned the issue to Richie and have an appointment schedule for 9/30 to hopefully get the issue resolved, will update my review after then. More

Excellent service, responsive staff, quality work. The appointments are always on-time and as promised The appointments are always on-time and as promised More

Service was prompt and professional. Communication was efficient. Recommendations for additional services were communicated without being pushy. Communication was efficient. Recommendations for additional services were communicated without being pushy. More

Carson is helpful and honest. He assisted me with my appointment and had me out on time He assisted me with my appointment and had me out on time More

My advisor Danielle is awesome! She is very personable, professional and has excellent communication skills. My only negative remarks are: -even with an appointment set up two we She is very personable, professional and has excellent communication skills. My only negative remarks are: -even with an appointment set up two weeks in advance, had leave my car overnight because of the shortage of technicians. Even though I work from home a few days a week, it’s a nuisance not having your vehicle. -main reason I service my car here is because all your technicians are experts on Audi’s however, the price I pay is astronomical…! And inflation doesn’t help. More

Gio and Will were amazing, Great experience and would highly recommend going to Audi South Orlando. highly recommend going to Audi South Orlando. More

Always prompt and efficient. Staff is approachable, helpful and knows their stuff. Long time and multi time service customer. Also a great place to purchase an Audi. Staff is approachable, helpful and knows their stuff. Long time and multi time service customer. Also a great place to purchase an Audi. More

Audi South Orlando sets the standard for service for any dealership - bar none. While I'm a devoted fan of the Audi brand, I've never had a dealership experience where I actually looked forward to bringing dealership - bar none. While I'm a devoted fan of the Audi brand, I've never had a dealership experience where I actually looked forward to bringing my car in. It's not because the white glove service takes care of everything from the moment I step out of my vehicle, or the assortment of refreshments and comfortable waiting area they provide. Bottom line: it's the people. They make me feel good about taking care of my vehicle and being proactive about maintenance. This is part of Audi's core promise to customers, but it's exemplified and delivered by the dealership's friendly and knowledgeable staff. Despite recent supply chain challenges, Derek and his team consistently make me feel like my concerns are heard and that Audi is working to keep my happy. I kid you not: this is a great partner to place your trust in for protecting your Audi investment. More

Horrible service. Not only do they take forever to service your car they also charge you $30 for a little bit of gas missing on the rental. Not only do they take forever to service your car they also charge you $30 for a little bit of gas missing on the rental. More

The best customer service you can wish for! I came devastated after Audi Lakeland let me down. Roman, the service manager promptly took the situation in his hands. My car was very well taken ca I came devastated after Audi Lakeland let me down. Roman, the service manager promptly took the situation in his hands. My car was very well taken care of and the communication between the service and me was fantastic. I was informed about the issue and how long is gonna take to fix it. I received a loaner instantly. These people went above and beyond to help me. Kudos to Audi of South Orlando. You got me as your new fan! I’ll always recommend Audi of South Orlando to everyone! Thank you for your help and fantastic support and service! More