Audi Spokane - Service Center

shuttle driver was great dropped me off at my house and returned later to pick me up returned later to pick me up More

Making an appointment online is very convenient, very little wait time for routine oil change. little wait time for routine oil change. More

Jacob was great at appt and answered all my questions. Car was done in timely manner. Car was done in timely manner. More

Easy to make appointment. Courteous, clean efficient. It is very important to have a 'good' service department close and well run. Courteous, clean efficient. It is very important to have a 'good' service department close and well run. More

David Guthrie was our point of contact at the collision center. He went above and beyond handling our car and the work that was being performed. David always kept us updated of what was going on with our center. He went above and beyond handling our car and the work that was being performed. David always kept us updated of what was going on with our vehicle and provided amazing service. David restored our faith in the Audi service and collision center. Up until our encounter with David I had little to no faith in the service dept. at Autonation Audi, this was because of multiple previous experiences that were less than enjoyable. Thank you for taking care of our car and keeping us updated! David is a rockstar! More

Extending a warning to anyone owning an Audi needing service. DO NOT BRING YOUR VEHICLE HERE. Service will be much quicker to drive to the Seattle area and not have to deal with the frustration of poor service. DO NOT BRING YOUR VEHICLE HERE. Service will be much quicker to drive to the Seattle area and not have to deal with the frustration of poor communication and the likelihood of a week or more wait for minor work. To add to the extremely poor service, my Q7 was returned to me with damage in multiple areas. Texts, pictures and VM's informing me were contradictory depending on which tech was responding. Their gross negligence, in writing, will be helpful filing a claim. As mentioned in other reviews, the service manager, Randy, is dishonest and arrogant. Do your research before coming here and if you do, take before pictures of your car and give them a copy of noted marks or damage on arrival. More

Had my oil changed. Dropped my car off the night before and used the key drop. My car had an 8am appointment was done in 90 minutes. I was unable to get to the dealer un Dropped my car off the night before and used the key drop. My car had an 8am appointment was done in 90 minutes. I was unable to get to the dealer until 6 pm, and although the service center closed at 6, they figured out a way for me to get my key! More

Brysens service was excellent! ! The service department is very busy, I was greeted right away. I was given details prior to my visit as what to expect so I could make arrangements. ! The service department is very busy, I was greeted right away. I was given details prior to my visit as what to expect so I could make arrangements. Communication was fantastic. More

Remedial work necessary following day. Unsure of mechanics knowledge and ability. Happy error caught in time! Unsure of mechanics knowledge and ability. Happy error caught in time! More

Treated well. Nice shuttle car service when you need to get to work or home from the dealership while your car is being repaired. Nice shuttle car service when you need to get to work or home from the dealership while your car is being repaired. More