Audi Spokane - Service Center

I brought my 2014 A6 in because the display screen went blank. A Google search indicated a wire providing power to the screen had probably broken. The diagnostics showed that there was no power to the sc blank. A Google search indicated a wire providing power to the screen had probably broken. The diagnostics showed that there was no power to the screen and the screen has failed. I fully agree with the diagnosis however it doesn't appear they really checked the wire. Instead, it is a $2,300 charge to fix the problem. Next the multi point inspection recommended replacement of: - serpentine belt - air cleaner element - Fuel filter - Pollen Filter Estimated total charges "declined" charges $662.93. These were never brought to my attention! We've been buying Audis for over 40 years. It seems the service level has become more profit than service oriented. I have no problem paying for good service! More

Terrible. The reason for my appointment was to complete the 1000 miles check that was not adequately done to begin with. I was getting alert signals that fluid The reason for my appointment was to complete the 1000 miles check that was not adequately done to begin with. I was getting alert signals that fluids were low due to them not completing this when I brought it in initially. I dropped my car off at 8:00am, they said it would be approx 1-2 hours. I called from 12-130 as I hadn't heard from anyone, could not get through. I called the parts department at 2:30 and they transferred me. I was on hold for 37 minutes only to find out they hadn't looked at my car yet. Service writer said they would check it and call me back within the hour. At 4:30 I went to the dealership, they still hadn't looked at my car so I asked to just take it and go. I waited 45 minutes for them to retrieve my car then he disappeared again. I took my key off his desk and took my car, no one was around. So I did not have my car looked at and now I am worried what will happen if I ever have an actual issue. This place is an absolute mess; someone desperately needs to figure things out. I wish I hadn't bought my car from them, now I am stuck there. More

Adam, in their service department, does an outstanding job of interacting with customers. He recently went above and beyond to honor a commitment for a service loaner vehicle for me. I live in Idaho and b job of interacting with customers. He recently went above and beyond to honor a commitment for a service loaner vehicle for me. I live in Idaho and brought my wife’s car in for an all-day appointment. The loaner promised ended up not available, but he worked the problem until a solution was reached. Thank you. More

To be fair they are under construction and in complete chaos. In the past they have been great to work with. Car was towed in on the 5th, they did not look at it until the 10th and I didn't get it back un chaos. In the past they have been great to work with. Car was towed in on the 5th, they did not look at it until the 10th and I didn't get it back until the 18th. It needed a new battery. More

Disappointed! Had to wait 2 months to get an oil change. No one answers the phone and customer service was less than desired. Had to wait 2 months to get an oil change. No one answers the phone and customer service was less than desired. More

Always reasonably priced. Easy to get in and out of. My 2008 Rabbit has always been serviced at a Volkswagen dealership. Easy to get in and out of. My 2008 Rabbit has always been serviced at a Volkswagen dealership. More

After making an online booking, I drove 120 miles to bring my Audi Q5 2010 , to this dealership for maintenance. I was not impressed! The intake was poor, and I mean poor. No questions about the issues bring my Audi Q5 2010 , to this dealership for maintenance. I was not impressed! The intake was poor, and I mean poor. No questions about the issues with the car. Very poor customer recognition as to why I was bringing my car in. She said they would call me next day. No call! I tried calling the dealership but was sent on a racetrack of call bouncing without ever getting anywhere. Finally had to call new car sales. Of course they answered that line. I’ve been going to this dealership of and on for 10 years and have had very good experiences in the past but this time things have really sunk to the lowest imaginable. I paid $179.00 and basically got nothing fixed. The girl working at the service desk didn’t even discuss the repairs that were done,…because there weren’t any done. I paid and noted that they didn’t even wash the car as they have always done in the past. My wife got into the car then came to the checkout desk where I was chatting with the two people who reportedly were acting on behalf of management trying to explain why things were in such a disarray at the dealership. I was very very disappointed in this dealership. I’ll never be back for anything and I only hope others who read this will feel the same way. More

Shocked at how service can be this poor. Dropped my vehicle off in the morning, several hours later, no phone call, so call the service and leave a message. Now the evening has arrived and i Dropped my vehicle off in the morning, several hours later, no phone call, so call the service and leave a message. Now the evening has arrived and it is approaching closing time and still have not received a call back, so head down to the dealership fully expecting my car to be done. I don't see my car anywhere and when I ask about my car, the representative just casually tells me they're keeping it overnight! How in the world do you not call and tell someone you're going to keep their car?! I ask about a loaner, nope (tip for anyone buying an Audi, if they sell you on the convenience of their service with the promise of loaner cars don't fall for it, they NEVER have loaners), ask about a shuttle, nope, so I advertently stranded myself at the dealership having not even considered they'd be keeping my vehicle overnight. The 2nd day, intent on not making the same mistake, I attempt to call the dealership again to get an update on my vehicle, again leave a message, again no return call. I try calling again several times over the next few hours, and the service department gets to the point where they are literally picking up just to hang up the phone on me. I'm fully aware they have caller ID, and have no illusions that they were doing this to me specifically. My only interactions with them at this point were dropping off my car and attempting to pick it up and it not being there (and believe it or not, I WAS poilite when finding this out and just quietly left the dealership in an uber), and then attempting to call the next day. I at no point was making demands or being rude to them, I've only talked to them twice and at this point with no negative interactions and I'm only calling to get update on my car, I have no idea why they were treating me this way. Finally just settle that I'll have to gamble and visit the dealership without knowing if they're done or not. This time thankfully when I show up my vehicle was there and was done. For the approximately 32 hours they had my car I received ZERO phone calls or texts. After picking up my vehicle, the "service due" indicator was not cleared, so I'm stuck with that annoying message until I visit another dealer. The protective covers they use to keep it from getting the car dirty were all still left in the vehicle and I had to clear them out (I guess its nice that they did use them), an Audi sales rep saw me doing that and saw me walking around looking for a garbage can to toss them in and offered no help, so I just ended up tossing them in my car just eager to have the experience over with. My friend has a Lexus and gets a red carpet treatment everytime he goes into service at their downtown dealership. My previous Ford the department WAS busy, but when they had your car they'd call and text you updates on it, they also had a great waiting room with wifi, outlets, snacks and a convenient shuttle that would drop you off and pick you up. This place has no shuttle, no communication, and a waiting room the size of a closet with a water cooler that has no cups. I don't understand ANY dealership running like this, much less a "luxury" one like Audi. More

To get diagnosis and fix took 3 trips without the fix. Wrong part in the box. Box was correct part was wrong. 2 hours not fixed asked to come back another day. Came back when asked. And the dealer forgot Wrong part in the box. Box was correct part was wrong. 2 hours not fixed asked to come back another day. Came back when asked. And the dealer forgot that a new federal holiday was the day prior to my appointment. No part and another day of missed work. No empathy just another scheduled appointment tment. This dealer doesn't wash car anymore. Caveats are dealer undergoing expansion supply chain issues. It feels as if the audi dealer may not be the place to get serviced anymore. Quality of interaction with staff not as good as it was several years ago. More