Audi Spokane - Service Center

Much better customer service then our experience in Tacoma. Jacob is excellent. Everything we wanted done was done well. Tacoma. Jacob is excellent. Everything we wanted done was done well. More

Service advisor was very friendly and helpful. Said it would take 2 hours and it did exactly. Said it would take 2 hours and it did exactly. More

I showed up expecting to drop my car off after scheduling a month out. When I showed they were busy checking in a gable of customers. The service rep asked about an appointment but was unable to find my sche a month out. When I showed they were busy checking in a gable of customers. The service rep asked about an appointment but was unable to find my scheduled time. He was gracious to allow me to still drop it off as they might be able to find time to identify an issue I had been experiencing with some electronic gremlin causing my cruise control to go out. They had it for most the day and I was getting worried close to closing if it was ready and called to check in. It was difficult to get through to someone as I imagined they were with customers so I kept trying. Luckily I was able to get ahold of someone that confirmed it was ready. They were able to quickly identify the issue and make the correction. They saved me a ton of money. Thank you! More

We had our car listed on craigslist for sale, dealer texted us a message with an offer. Offer was close to what we wanted but upon inspection the dealer gave us more. No pressure. great person to work w texted us a message with an offer. Offer was close to what we wanted but upon inspection the dealer gave us more. No pressure. great person to work with. More

Our service representative was fantastic Jacob was very helpful and informative helped us with all of questions even went to the parts department with us all I can say is Jacob made both my wife and I want helpful and informative helped us with all of questions even went to the parts department with us all I can say is Jacob made both my wife and I want to come back. I am looking forward to working with Jacob again More

Pretty crappy service, ordered a replacement key for my car, they said they ordered one but when I called 12 days later the service guy said , oh I was on vacation , but I will order one now...... then I w car, they said they ordered one but when I called 12 days later the service guy said , oh I was on vacation , but I will order one now...... then I waited another 7 days and called back to check and see the status , and try to make an appoinment to have the key matched to the car, only to be put on hold multiple times and hung up on. several times. these clowns still havent called me and its been over a month since first ordering the key. I wasnt waiting after the first several calls to the circus over in spokane audi, and actually shipped my car to audi boise where I recieved first class service, Thank you sam: you are a rock star! they had a key in days and treated me right. spokane audi sucks just read they reviews More

Great experience every time I come. Problems with my car are explained thoroughly and prices are given upfront. I feel listened to and it feels like everyone cares about my experience b Problems with my car are explained thoroughly and prices are given upfront. I feel listened to and it feels like everyone cares about my experience being positive. More

I brought my 2014 A6 in because the display screen went blank. A Google search indicated a wire providing power to the screen had probably broken. The diagnostics showed that there was no power to the sc blank. A Google search indicated a wire providing power to the screen had probably broken. The diagnostics showed that there was no power to the screen and the screen has failed. I fully agree with the diagnosis however it doesn't appear they really checked the wire. Instead, it is a $2,300 charge to fix the problem. Next the multi point inspection recommended replacement of: - serpentine belt - air cleaner element - Fuel filter - Pollen Filter Estimated total charges "declined" charges $662.93. These were never brought to my attention! We've been buying Audis for over 40 years. It seems the service level has become more profit than service oriented. I have no problem paying for good service! More

Terrible. The reason for my appointment was to complete the 1000 miles check that was not adequately done to begin with. I was getting alert signals that fluid The reason for my appointment was to complete the 1000 miles check that was not adequately done to begin with. I was getting alert signals that fluids were low due to them not completing this when I brought it in initially. I dropped my car off at 8:00am, they said it would be approx 1-2 hours. I called from 12-130 as I hadn't heard from anyone, could not get through. I called the parts department at 2:30 and they transferred me. I was on hold for 37 minutes only to find out they hadn't looked at my car yet. Service writer said they would check it and call me back within the hour. At 4:30 I went to the dealership, they still hadn't looked at my car so I asked to just take it and go. I waited 45 minutes for them to retrieve my car then he disappeared again. I took my key off his desk and took my car, no one was around. So I did not have my car looked at and now I am worried what will happen if I ever have an actual issue. This place is an absolute mess; someone desperately needs to figure things out. I wish I hadn't bought my car from them, now I am stuck there. More

Adam, in their service department, does an outstanding job of interacting with customers. He recently went above and beyond to honor a commitment for a service loaner vehicle for me. I live in Idaho and b job of interacting with customers. He recently went above and beyond to honor a commitment for a service loaner vehicle for me. I live in Idaho and brought my wife’s car in for an all-day appointment. The loaner promised ended up not available, but he worked the problem until a solution was reached. Thank you. More