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Audi Stevens Creek
San Jose, CA
2,113 Reviews
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2,113 Reviews of Audi Stevens Creek
February 07, 2026
Unfortunately you can't give 0 stars worst car buy experience of my life we paid cash was told the car would ship in 72hrs it was 5 days after a month and had to call numerous times we finally got the experience of my life we paid cash was told the car would ship in 72hrs it was 5 days after a month and had to call numerous times we finally got the title a month later when we received it it was not dated in two places and was lied to on numerous occasions about lost paperwork the title being in the mail the general manager doesn't know how to return phone calls must be really hard to dial a phine and Roy the fiance manager is a pathological liar and very arrogant I would never buy a car from them again amd I would not recommend them to anyone to buy a car from them unless you want headache after headache id especially if your out of state worst dealership I have ever worked with More
by hawksfan0331
Employees Worked With
Roy
January 19, 2026
I am extremely disappointed with the service provided by Kevin Pharm. This is my second consecutive poor experience with him. A simple repair previously dragged on for three weeks and required five separate Kevin Pharm. This is my second consecutive poor experience with him. A simple repair previously dragged on for three weeks and required five separate visits just to clarify the issue. Most recently, I scheduled an appointment 10 days in advance specifically to secure a loaner vehicle. Upon arrival, I was told none were available. Kevin failed to communicate this shortage beforehand or offer to reschedule, leaving me stranded in the lounge for four hours. I have only owned my Audi for two months, and this level of service falls far short of the luxury experience I expected. More
by bairathiamita
Employees Worked With
Kevin Pharm, Casey Angen
April 28, 2025
Upon arrival, a customer service rep approaches my car to get my info and appointment details. Then I'm guided to my assigned service writer who goes over the required maintenance of my car. I usually choose get my info and appointment details. Then I'm guided to my assigned service writer who goes over the required maintenance of my car. I usually choose to stay in their clean, beautiful lobby. They provide hot / cold drinks and snacks while you wait. But they offered to Uber me home and then pick me up when the job is done. I'm kept in the loop of what's happening to my car and any last-minute discoveries that need to be handled so I can make a decision to confirm for them to proceed. The mechanic even sends a video of the things he's done and found on my car. At the end of my appointment, the service writer approaches me and gives me the breakdown of costs. I am then led to the cashier to pay and then given my key. I will find that my car is washed and cleaned waiting for me. More
by Rhazel
Employees Worked With
Cassandra Crawford
