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Audi Stevens Creek

San Jose, CA

4.7
2,105 Reviews

3350 Stevens Creek Blvd

San Jose, CA

95117

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2,105 Reviews of Audi Stevens Creek

April 13, 2021

The service wasn’t the best I waited almost 2 hours to get to financing. I had to ask keep asking for status. That is the longest I had to wait to complete a car purchase. I even told them I had to get ho More

by MOMELNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Slocum, Wayne Wallace
Apr 15, 2021 -

Audi Stevens Creek responded

Hello, I appreciate your feedback regarding the length of time you waited to go to Financing. Given the opportunity, I would like to speak with you about your experience. Please email me at Joseph.Quinonez@penskeautomotive.com. Thank you, Joseph Quinonez General Manager Audi Stevens Creek Joseph.Quinonez@penskeautomotive.com

Apr 16, 2021 -

MOMELNE responded

Evening Joseph Please let me know what day and time you would like to discuss this issue I also sent Bob an email regarding ordering a key as he told me he would do and that I needed an owners manual which was not in the car when I arrived at home. I have not had a response. That email was sent on Monday 4/12 He also advised that the car had CarPlay. We tried to get CarPlay to work for two days and it just wouldn’t work. I stopped by the dealership on Tuesday 4/13 since Bob wasn’t there another salesman helped me Eric who was very helpful and professional. He told me this car does not have CarPlay. When I got home I called the dealership to speak with a Sales Manager regarding possibly bringing the car back since I was told it has CarPlay and does not. I left a message for the Manager on duty that day I think his name was Aaron but he has not returned my call from Tuesday and now it’s Friday. This is unacceptable customer service. This is the second car we bought from the Stevens Creek Dealership and will probably be the last. Thank you Hollyann Fargher

April 12, 2021

Nader helped Nash and me get the Audi Q5 we dreamed off. He was patient and understanding of our requirements. He ensured that we drove out of the showroom with the car we wanted. Highly recommend to anyone More

by MILEEVINOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nader Djomehri, Wayne Wallace
Apr 14, 2021 -

Audi Stevens Creek responded

Thank you for taking the time to share your understanding experience with Nader and Wayne! Enjoy your new Audi Q5! We appreciate your positive feedback, and we look forward to taking care of any of your auto needs In the future.

April 12, 2021

Kody made our experience painless. I called the dealer and explained to him that we wanted to test drive some Q5s, and probably trade in my car. He was thorough in explaining the process and had the first More

by Jennifer C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Wallace , Kody Root
Apr 13, 2021 -

Audi Stevens Creek responded

Jennifer - Thank you for taking the time to recognize Kody, and recommend our dealership. We are hoping that the Audi life is treating you well and you're loving your new car. If you have any auto-related needs in the future, or even something as simple as a question, just know that Kody and the Audi Stevens team are here and ready to help.

April 12, 2021

My leasing experience went very smooth and well at this dealership. They definitely helped guide me thru the vehicle selection and then the package/feature selection. I felt at ease thru the whole process More

by TIMOTHY.DENNEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Turner, Wayne Wallace, Dillon Christine
Apr 13, 2021 -

Audi Stevens Creek responded

Timothy, thank you for taking the time to leave us a positive review. I am happy to learn that Dillon and Tyler were able to help you find a great car and were able to make the overall experience at our dealership fun and stress free. If you ever need help with your vehicle, feel free to give us a call here at Audi Stevens Creek!

April 12, 2021

It was an easy and painless transaction. Got the car we wanted. Mariatu was a pleasure to work with. Will highly recommend Audi Stevens creek! More

by PUNEETABBOTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mariatu Kamara, Rachel Fuentes
Apr 13, 2021 -

Audi Stevens Creek responded

Hi! Thank you for the positive review. We are happy that we could assist you in finding a car that you can be proud of. Come back and see us at Audi Stevens Creek for any future vehicle needs.

April 12, 2021

Hamid was excellent in his service. He was attentive to our needs but did not push us to make a decision. I hope the after sales are equally impressive so I can continue my connection with you. More

by Sayeeda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Fuentes, Hamid Shir
Apr 13, 2021 -

Audi Stevens Creek responded

Thank you for your kind words! We're happy Hamid could help you to have a pressure free process. We hope you continue to choose Audi Stevens Creek for all your automotive needs. Take care!

April 11, 2021

Great sales department - reminds me of how private dealers used to be - very personal - people care! Mohamed and the sales team are the best! Well Done More

by AFIROBINSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric, Zabih Rahim, Rachel Fuentes, Mohammad Farhad
Apr 12, 2021 -

Audi Stevens Creek responded

Thank you for the kind words about Mohammad and our Sales Team here at Audi Stevens Creek. We want our customers to always feel like family while in our care. Happy driving!

April 11, 2021

Hamid and stevens creek really listened and met my needs and followed up. Amazing customer service. I have unique requirements and Hamid followed up on every item More

by TYM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hamid Shir
Apr 12, 2021 -

Audi Stevens Creek responded

We know the importance of having a great experience when purchasing or servicing your car. We're so glad that we lived up to your expectations and we'll give a shout out to Hamid! Thanks for your business at Audi Stevens Creek.

April 11, 2021

Easy to deal with and very straightforward. Didn’t play any games. Worked over the phone to negotiate the deal and then came in and picked up my car. Super easy More

by Jar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Schroeder
Apr 12, 2021 -

Audi Stevens Creek responded

Glad everything went well and smooth with Mark! We definitely strive to provide an experience like yours to all our customers. We look forward to working with you in the future at Audi Stevens Creek.

April 11, 2021

Jimmy was so very helpful and knowledgeable. I had a great experience on finding the perfect car and made it so easy and quick for my nee sQ5. Thank you stevens creek team! More

by LAURENNEWKIRK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Shah
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