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2,408 Reviews of Audi Stuart - Service Center
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Verified Customer
February 15, 2022
I would like to commend on my past experience with the service department of your dealership, however the name of my service advisor is not listed. The name of my advisor was James Korber and his advise f service department of your dealership, however the name of my service advisor is not listed. The name of my advisor was James Korber and his advise for needed service was straight forward and accurate. I was satisfied with the result of the service rendered and will return for further service of my vehicle in the future. Good job James. Sincerely Guenter Fielitz, a satisfied customer. More
by GUNFIEL
Employees Worked With
James Korber
February 15, 2022
Sydney Walsh did a fantastic Job. And the service Manager Ken Dunlap always get's the job done. And the service Manager Ken Dunlap always get's the job done. More
by JDALTON472
February 13, 2022
I scheduled an appointment for service to have an oil change. I asked the service advisor Kristine for an oil change when I spoke with her. I asked about Audi care renewal and she showed me different cha change. I asked the service advisor Kristine for an oil change when I spoke with her. I asked about Audi care renewal and she showed me different charges for different services. Did not explain any of them. Then she said I will have to take you over to Shelly the finance manager. Shelly then said she would get me a quote. I saw a pricing sheet on the desk for the different model cars. Mine was $899. Shelly then told me it was $999. I said okay, could you please give me something in writing to review and I will get back with you on my decision. She said no, she didn't have anything in writing she could give me. I then said okay, thank you and went to sit in the waiting area. After 3 hours, and the reps coming in and asking if "this was my car", because they were ready for pick up, after 3 hours of sitting and waiting, I head back over to the service rep Kristine. She said, oh hi. I said, hi, is my car almost done? I have been waiting here for 3 hours. She said, oh, well your car isn't going to be ready today, there are 150 other cars ahead of yours. I was going to let you know that we will give you a loaner car. I said, fine, please give me the loaner, I have been waiting for 3 hours and no one said anything to me. She walked into someone's office and came back and said, well if you wait another 45 minutes, your car will be done. I said okay. 45 minutes later she calls my name. I go over to her desk and she pretends to give me a discount more than what I had asked her to match from the 10% off from the Stuart Audi website. I figured that's the least they could do. So then final bill comes for $230 after the "discounts". I was just happy to be able to go home. I get home and find out that an oil change only costs $159. Quoted by the Stuart Audi dealership. I said well I was charged $230. Please tell me what I was charged for, because before I left, Kristen printed out the invoice, walked over to the desk, almost handed it to me, and then said oh, I just have to print out your copy. She then, after just printing her copy, walks back over and says the printers not working. She will email me my receipt. I said okay. I still do not have a receipt for what I was charged for. After calling and asking to speak with the manager, a call was never returned after leaving 6+ messages to please contact me in regards to this experience. Why was I over charged and not explained what work was completed? Why has no one called me back to resolve this issue? This was a very dishonest thing to do and no one wants to take accountability. I was told there would be a credit back and there has been no credit given back. $0. Very poor experience. More
by JMcClaskey22
Employees Worked With
Kristine Allyn
February 10, 2022
Excellent experience, Andy he is a great advisor, takes care of business right away. Very professional and very pleasant to deal with. care of business right away. Very professional and very pleasant to deal with. More
by drolivera24
Employees Worked With
February 05, 2022
very nice facility, helpful personnel good selection of vehicles service was excellent we are very happy with our Audi SUV vehicles service was excellent we are very happy with our Audi SUV More
by AMHECHT
Employees Worked With
Other Employees :
Michael Smith, Wyatt Hardy, Sydney Walsh, Dustin Vrooman, Kristine Allyn
February 04, 2022
Excellent service totally customer friendly Goes above Excellent service totally customer friendly Goes above average and cares about pleasing the customers. Will return Excellent service totally customer friendly Goes above average and cares about pleasing the customers. Will return More
by MSTACHO319
Employees Worked With
James
