Audi Stuart - Service Center

My experience started off well enough, but slowly went down hill. I was given N hour turnaround time, but after 4 hours I decided to call and was informed that they ONLY communicate by text. I then rec down hill. I was given N hour turnaround time, but after 4 hours I decided to call and was informed that they ONLY communicate by text. I then received a text regarding authorization for tires, which I agreed to, even though it had been only 15,000 miles since my last set of tires. Then I didn’t hear from anyone for 3days when I initiated a text to see where my car was, no tires, wouldn’t arrive til Tuesday. I stopped in on Tuesday afternoon and still no tires. I was unable to return because of chemo treatments , Andy had assured me that someone could deliver my vehicle and return the loaner I had, that didn’t happen. My experience was definitely not the best. Normally I give great grades, but at this time it appears the ball was dropped somewhere and the grades are not there. The associates appeared to do their best while I was there, but…… More

Product bad, safety features is tape on a vehicle but yet you say customer safety comes first so why you use 2 side tape on you vehicle customer service bad like wow. you say customer safety comes first so why you use 2 side tape on you vehicle customer service bad like wow. More

You over charged me for my oil change. Your website said 89.95 and you charged me over 200.00 dollars. Needless to say but I will not be using you again. Your website said 89.95 and you charged me over 200.00 dollars. Needless to say but I will not be using you again. More

Pleasant and professional at every point of contact. Good communication. Appreciated ability to communicate via text. Andy Mechmet in particular has been helping me for years and has been excellent. Good communication. Appreciated ability to communicate via text. Andy Mechmet in particular has been helping me for years and has been excellent. More

Andy Mechmet was my service advisor , He was awesome and helped me every step of the way. Providing updates and information regarding my vehicle while the problem was being taken care of. helped me every step of the way. Providing updates and information regarding my vehicle while the problem was being taken care of. More

The service representative was great unfortunately he was not able to access the part necessary to repair the convertible top on my 2005 Audi A4! He said he will continue to research the hydraulic part. not able to access the part necessary to repair the convertible top on my 2005 Audi A4! He said he will continue to research the hydraulic part. More

My car was scheduled for a 20,000-mile service. I explained to Tim, the service advisor, that I could hear a thud noise when driving over 45mph. He listened to me, asked a few questions and made I explained to Tim, the service advisor, that I could hear a thud noise when driving over 45mph. He listened to me, asked a few questions and made note of it. The technician identified the cause and it was repaired under warranty. The scheduled service was performed and my car was returned to me running perfectly. Tim kept me informed throughout the process, explained what would be done and the cost. Nothing was done until I gave my approval. The professional, knowledgeable, customer oriented, friendly staff made this service visit a pleasant encounter. I heartily recommend Audi Stuart for your Audi service needs. More

Another great Audi experience. Great value and expert service. Thanks to Andy and the entire team. Great value and expert service. Thanks to Andy and the entire team. More

Superb service. Excellent professional staff. Especially Andrew Golkin. I can’t say enough of their excellent service. Excellent professional staff. Especially Andrew Golkin. I can’t say enough of their excellent service. More