Audi Tampa - Service Center

First class service at Audi Tampa If you are looking for first class service Audi Tampa is the place for you! Everyone is extremely helpful & friendly but if you’re looking to be trea If you are looking for first class service Audi Tampa is the place for you! Everyone is extremely helpful & friendly but if you’re looking to be treated Top–Notch then you must ask for Tina Bodine. Of course it is never fun bringing your car for service however Tina always does the best she can for the work that is needed. If my car needs to stay for work to be done, Tina always has me back on the road with a loaner vehicle. Which is very important for my job. I Thank the Whole Audi team…and especially Tina for all you do for me! More

Used to be OK, now TERRIBLE Up to this point, I was indifferent with how I felt about this dealership and their service department. I didn't feel that they did anything above an Up to this point, I was indifferent with how I felt about this dealership and their service department. I didn't feel that they did anything above and beyond. After my last visit however, I felt it necessary to convey how I feel. The service department doesn't want complicated customers. That is, customers with concerns or questions that are not easy for the dealer to answer or make up an answer for. You ask them to look at things because you have a concern and they just don't look at all or bother to follow up with you. Other things, they make up excuses as to why they are not responsible. You ask them questions regarding some of the in car technology and they brush it off if they don't know the answer. They do not take ownership of ANYTHING and the service manager doesn't seem to do his job and make sure that his service professionals are providing exceptional customer service and going above and beyond to ensure the customer is satisfied. You pay a premium coming to dealers like this that offer luxury brands and you should expect the service to match the price of these vehicles and the engineering behind them. Otherwise, what are you paying for? Service is a fundamental part of any car. More

I have had several bad experiences with Reeves. The first was when I took my 2003 Jetta GLI to them for a 10k mile service. Even though I had an appointment and they knew I was waiting on the car, it first was when I took my 2003 Jetta GLI to them for a 10k mile service. Even though I had an appointment and they knew I was waiting on the car, it took them almost 3 hours to complete the service. A couple of years later I took my Audi TT in for a timing belt change at 60k miles which cost me a pretty penny. They failed to change the water pump at the time of the timing belt service and the water pump failed 6 months later. When I took the TT to another Audi dealer they told me it was standard procedure to change the water pump at the same time the timing belt was changed. I was not given this option and when I contacted Reeves they claimed that it wasn't their fault because I did not request the service. Shouldn't they know more about Audi TT's typical maintenance schedule than me?? My last experience with them was when I called the parts department to order some parts for my TT. The guy on the phone put me on several long holds and had a bad attitude. He acted like I was an @sshole for asking him to do his job. I will not do business with Reeves again...stay away!!! More

VERY courteous staff. Always professional; but business practices lack integrity IMO. It started when they made a mistake on the offered sales price and refused to honor it. Once past that, it continued. practices lack integrity IMO. It started when they made a mistake on the offered sales price and refused to honor it. Once past that, it continued. During my 4 yrs of scheduled A4 service they failed in many aspects to earn my trust. Here's the list: - Failed to warn me of the Oil Sludge problem with my car. 10k mile oil changes were recommended even though my oil was thicker than molasses on two occasions. Later learned of the problem when I performed my own oil change that 4k mile was prudent. -When vacuum hoses were rupturing due to heat fatigue, they refused to replace other hoses in nearly the same condition -until they failed months later. Another trip at my inconvenience. -After giving them a poor opinion during their "phone survey", my phone number on record mysteriously changed to an invalid number. I assume they didn't want to hear another negative feedback. I guess those calls are only for "happy" customers. Will buy my next Audi elsewhere. More