Audi Tucson

Loved my Lexus until... I was happy with my Lexus RX350 until I met Sal Messina. Sal really listened to my needs without pressure and ultimately found the perfect car for me. I was happy with my Lexus RX350 until I met Sal Messina. Sal really listened to my needs without pressure and ultimately found the perfect car for me. I am now a proud owner of an Audi Q5. I can honestly say this was an easy and pleasant car purchasing experience. I'm going to recommend Sal to all my friends and family who own BMW's and Lexus's....time for an Audi! Thank you again Sal, Catherine M. More

Best service ever! I have been going to Audi of Tucson since I bought my first Audi in 2012 and now also take our 2nd Audi (which we bought there) for service. I have a I have been going to Audi of Tucson since I bought my first Audi in 2012 and now also take our 2nd Audi (which we bought there) for service. I have always had excellent service and support. I always work with Dan Paris for service and he has always helped me get the best price, value, and timely service. The car wash is an added bonus and always better than any paid carwash! Thanks Audi More

Audi Service:So far,excellent experiences Now let me preface by saying that it’s easier to stomach repairs when they are still under(my CPO)warranty.However,that does not diminish my opinion o Now let me preface by saying that it’s easier to stomach repairs when they are still under(my CPO)warranty.However,that does not diminish my opinion of the visits handled by Dan and Anthony.They cordially got us in quickly and out same-day several times now,not unimportant as a)our house is 45 mins.way and b)without wheels in Tucson you’re in big trouble.Here’s the thing they are only dealer in the area but they haven’t behaved that way-and I’ve had a lot of experience owning euro imports that suggested the latter.The new building and amenities are first-rate. More

Great Service The tires on our Q7 were failing. Tony represented us to Audi well enough that the problem was resolved quickly and very satisfactorily. Clearly he wa The tires on our Q7 were failing. Tony represented us to Audi well enough that the problem was resolved quickly and very satisfactorily. Clearly he was well supported by the rest of the dealership. First rate service! More

Awful. Worst experience I've ever had. Audi seems to go out of their way to avoid warranty repairs. I have owned many brands of cars. Last was Mercedes. Mercedes was awesome. Fixed ever Audi seems to go out of their way to avoid warranty repairs. I have owned many brands of cars. Last was Mercedes. Mercedes was awesome. Fixed everything first time. Audi won't own up to issues. I have a 2014 Audi A8 4.0L. Love the car. At around 30K miles the ECP light came on and the engine started missing. Dealer says loose spark plug caused fouling on cylinder #3. Really? From the factory? Sounds improbable. Had full service, oil, new plugs all around. 3K miles later engine oil low comes on. Never happened before. Dealer claims normal for Audis to burn oil. Really? All of a sudden like that? Sounds improbable. Topped off oil at no charge. 5K miles later ECP light comes on and engine is misfiring again. Plugs #3 and #6 fouled this time. Dealer claims not using top tier fuel caused plug fouling. Come on! Showed me the tech bulletin. No mention of gas causing fouling. Does mention issues with fuel injectors and other stuff after many miles. Only 7K miles left on warranty now. Getting nervous about oil consumption and plug fouling. Go to an independent certified mechanic after 3K on new #3 cylinder plug. Ask him to remove and inspect. He pulls #3 and #1 plugs and states obvious signs of oil fouling. States #3 is <1000 miles from misfiring again. Took it to the Audi dealer with independent mechanic report in hand and ask for Audi to inspect the plugs. They refuse stating that it is not throwing error codes so Audi won't pay. I offer to pay them my self. $150 to remove #3 plug. Waiting for latest report from Audi and latest excuse. Having to pay for my own warranty investigations sucks. Avoid this dealer at all costs. More

Amazing level of customer service I have a 2012 Q5 that I was taking in for a recall campaign. Cesar and the service customer service gal were both exceptional to deal with. Even thoug I have a 2012 Q5 that I was taking in for a recall campaign. Cesar and the service customer service gal were both exceptional to deal with. Even though my car isn’t new or under factory warranty they still treated me as if I had a brand new car. They both went out of their way to make sure I was taken care of. I needed to get my car in immediately for service on very short notice. Even though I didn’t have an Audi loaner reserved in time they still got me into a Honda Pilot which (while not an Audi) was still really nice with lots of fancy features. Cesar answered my millions of questions (without making me feel dumb) and is always available for a quick phone chat if I need anything. I will never drive another brand of vehicle because Audi takes such great care of their customers. (Of course I love everything about my Q5 too) More

65k Service to 2012 Q5 Easy appointment to make. Excellent service from Mr. Paris. On time, loaner car available. Service was completed in timely fashion. Car was clean when Easy appointment to make. Excellent service from Mr. Paris. On time, loaner car available. Service was completed in timely fashion. Car was clean when picked up More

Smiles and handshakes go a long way! I've had many cars and lots of cars serviced over the years. I have to say that my Audi service experience with Cesar Gonzalez has been outstanding. C I've had many cars and lots of cars serviced over the years. I have to say that my Audi service experience with Cesar Gonzalez has been outstanding. Cesar always greets me with a smile and a handshake; like he's genuinely happy to see me. He has a loaner car ready for me and he's excited to share the latest and greatest Audi's with me. It's refreshing; especially since the other high-end dealer I used to deal with just gave me any rental car. Audi actually loans me an AUDI! Cesar is also very thorough; he goes over all of the paperwork with me and makes sure that I don't have any questions before I leave. Thank you for making my Audi service experience great Cesar! Lynn Stevenson More

40,000 mile checkup Had to get my car in for service called Dan Paris my service advisor and he got me in the very next day with my free loaner.Not only did he make some Had to get my car in for service called Dan Paris my service advisor and he got me in the very next day with my free loaner.Not only did he make some suggestions on what was needed had how it would effect my car in the future he also told me what I could wait on for the time being.Hard to find that kind of honesty in the car business nowadays. More

Audi A6 Service I have always received great service from Audi of Tucson. Cesar does a great job of explaining the work that is needed and that has been done. I have always received great service from Audi of Tucson. Cesar does a great job of explaining the work that is needed and that has been done. More