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Audi Tucson - Service Center

Tucson, AZ

4.5
58 Lifetime Reviews Review Dealership

58 Reviews of Audi Tucson - Service Center

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January 15, 2021

"This is by far the worst Audi Service Department I have..."

- Mark Spivak

This is by far the worst Audi Service Department I have ever dealt with. I currently own two Audi’s and have owned a total of 5 Audi’s. I had service scheduled for rim resurfacing work. I live in Sierra Vista and took the day off from work. I dropped off the TT and picked up the loaner. I was called a few hours later and was informed the person that does the rim resurfacing work was sick. We went home to Sierra Vista. I rescheduled the rim work and also to replace a side mirror for 01/16/21. I called the central service center on Wednesday, 01/13/21 to ensure the rim repair would be accomplished and that the mirror had arrived from Germany. I was informed that all the work would be completed. My wife and I decided that since we were going to Tucson, we would spend the night. Jordan from service TEXED me at 5:21 PM on Friday 01/15/21 to inform me that the rim repair person was not available to perform the service. I would reschedule the mirror service to another day when the rim resurfacing service could be completed, however it was too late to cancel the hotel room. I understand that the rim resurfacing is completed by a third party, however this is the second time they have cancelled. This is just unacceptable. If there was another Audi Dealership in the area, I would definitely change dealerships. I usually purchase a new Audi every three years. Most likely I will be going to Phoenix or another location.

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Recommend Dealer
No
Employees Worked With
Jordan
July 02, 2020

"Amazing!"

- Pam B

I purchased a used car for my teenaged daughter. The salesman Stephan was very kind and very accommodating as well as the finance manager. We had a mechanical issue after we brought the car home. We took it back to Audi and worked with Dan in the service department. He was so wonderful and accommodating. He was so compassionate and helpful while dealing with my daughter it was so refreshing to have such a customer oriented representative to work with. I would recommend this dealership and they will be my first choice when purchasing future vehicles.

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Recommend Dealer
Yes
Employees Worked With
Stephan, Dan
April 10, 2019

"Great service experience"

- lovemyaudi

I came in for a recall repair. From the time I arrived in the morning to when I picked up the vehicle in the last afternoon, the experience was exceptional. Greeting, cafelatte, loaner car arrangement, paperwork, update on status, and finally delivery. I cannot think of a thing that was not done right. Stacey was the one who helped me with the service. She was in every way outstanding. I asked her for quotes on other service items beyond this particular trip. She was patient, meticulous and very efficient in communication. I also want to thank the lady who made the cafelatte for me while I was waiting, ... very warm service and great coffee!!

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Recommend Dealer
Yes
Employees Worked With
Stacy Ponce
Apr 16, 2019 -

Audi Tucson responded

Thank you so much for your positive feedback; our service department cannot appreciate your review enough. Thank you for choosing Chapman, we look forward to serving you for many years. Your Friends at Chapman

March 29, 2019

"Positive experience "

- Car lover

I had a recall service and the entire event was handled efficiently and very effectively. From the time one drops the car off to the return, the staff (Dan Paris) was very courteous, prompt and the car was hand washed! I felt I was treated in a very special way. Thanks

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Recommend Dealer
Yes
Employees Worked With
Dan Paris
Mar 29, 2019 -

Audi Tucson responded

Thank you for your review. We are happy to hear that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle service needs are met. Your Friends at Porsche of Tucson

March 01, 2019

"Great service "

- Albert V

I worked with Stacy “service advisor”. She’s awesome and friendly. I do really appreciate it. Thank you - thank you- thank you Audi of Tucson.

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Recommend Dealer
Yes
Employees Worked With
Stacy
Mar 06, 2019 -

Audi Tucson responded

Albert, Thank you for the 5-stars for Stacy! She is a true asset to our team and we will be sure to share your kind words. We are happy she met your service needs. Whether it is for sales, service, or parts, we are always here for you. Your Friends at Audi of Tucson

January 12, 2019

"Outstanding service, "

- JANK!

Audi team has been stable which has supported outstanding performance, knowledgeable team, a level of customer care rare in the industry, and great quality of workmanship, thank you.

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Recommend Dealer
Yes
Employees Worked With
Daniel Paris, Mike
Jan 14, 2019 -

Audi Tucson responded

Thank you for your review. We are happy to hear that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. We look forward to working with you in the future. Your Friends at Porsche of Tucson

January 11, 2019

"service visit"

- ovyvonne

I was promptly greeted. My service advisor, Dan, had a loaner vehicle for me per my request when I made the appointment. He reviewed the 20K service, and the 2 recall/computer upgrades that was required.

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Recommend Dealer
Yes
Employees Worked With
Daniel Paris
Jan 14, 2019 -

Audi Tucson responded

Thank you for the positive recommendation and for choosing us for all your service needs. We look forward to providing great customer service for your next visit with our service department. Your Friends at Porsche of Tucson

December 01, 2018

"Quick and easy experience"

- jthomasaz

Purchased a car from the local Mercedes dealer in Tucson, had such bad experience with their service department on every occassion that I will never buy a Mercedes again. I was a little worried as the Audi dealer was under the same umbrella of ownership however the experience was completely different. This is my third Audi, love the car and LOVE this dealership. Top notch QUICK service with no upselling of things you don't need. AAA+!

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Recommend Dealer
Yes
Employees Worked With
Cesar Gonzalez, Morgan McCleod
Dec 07, 2018 -

Audi Tucson responded

Thank you for the 5-stars! We apologize for your less-than-perfect experience with another dealership in town, but we are so happy to hear that Chapman Audi was able to make up for that! Congrats on your 3rd Audi. Your loyalty and patronage does not go unnoticed. Whether it's for sales, service, or parts, we are always here for you. Your Friends at Chapman Audi Tucson

March 15, 2018

"Best service ever!"

- Monab

I have been going to Audi of Tucson since I bought my first Audi in 2012 and now also take our 2nd Audi (which we bought there) for service. I have always had excellent service and support. I always work with Dan Paris for service and he has always helped me get the best price, value, and timely service. The car wash is an added bonus and always better than any paid carwash! Thanks Audi

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Recommend Dealer
Yes
Employees Worked With
Daniel Paris
Mar 16, 2018 -

Audi Tucson responded

Hi Monab, We are so glad to have had you as part of the Audi Tucson family since 2012, and we thank you for your loyalty! Dan is an excellent member of our team, and we are glad that you have a great relationship with him. We value our customers and want all of them to feel as you do, so we will continually strive to give our best. Thank you for sharing your review, and we will see you again soon! Chris Graves | Service Manager

March 13, 2018

"Audi Service:So far,excellent experiences"

- samk

Now let me preface by saying that it’s easier to stomach repairs when they are still under(my CPO)warranty.However,that does not diminish my opinion of the visits handled by Dan and Anthony.They cordially got us in quickly and out same-day several times now,not unimportant as a)our house is 45 mins.way and b)without wheels in Tucson you’re in big trouble.Here’s the thing they are only dealer in the area but they haven’t behaved that way-and I’ve had a lot of experience owning euro imports that suggested the latter.The new building and amenities are first-rate.

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Recommend Dealer
Yes
Employees Worked With
Dan Paris,Anthony Madieros
Mar 16, 2018 -

Audi Tucson responded

samk, Thank you for sharing your thoughts on your experience with us. We always appreciate when our customers take the time to do this, and we will continually strive to give top-notch service for your every visit. Thank you for making the drive to get your vehicle cared for, and I will convey your appreciation to Dan and Anthony. We look forward to your next visit. Chris Graves | Service Manager

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