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Audi Tucson - Service Center

Tucson, AZ

2.9
59 Lifetime Reviews Review Dealership

59 Reviews of Audi Tucson - Service Center

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March 13, 2018

"Audi Service:So far,excellent experiences"

- samk

Now let me preface by saying that it’s easier to stomach repairs when they are still under(my CPO)warranty.However,that does not diminish my opinion of the visits handled by Dan and Anthony.They cordially got us in quickly and out same-day several times now,not unimportant as a)our house is 45 mins.way and b)without wheels in Tucson you’re in big trouble.Here’s the thing they are only dealer in the area but they haven’t behaved that way-and I’ve had a lot of experience owning euro imports that suggested the latter.The new building and amenities are first-rate.

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Recommend Dealer
Yes
Employees Worked With
Dan Paris,Anthony Madieros
Mar 16, 2018 -

Audi Tucson responded

samk, Thank you for sharing your thoughts on your experience with us. We always appreciate when our customers take the time to do this, and we will continually strive to give top-notch service for your every visit. Thank you for making the drive to get your vehicle cared for, and I will convey your appreciation to Dan and Anthony. We look forward to your next visit. Chris Graves | Service Manager

March 10, 2018

"Great Service"

- sml

The tires on our Q7 were failing. Tony represented us to Audi well enough that the problem was resolved quickly and very satisfactorily. Clearly he was well supported by the rest of the dealership. First rate service!

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Recommend Dealer
Yes
Employees Worked With
Tony Medeiros
Mar 13, 2018 -

Audi Tucson responded

Hi sml, It is always great to hear when our customers are pleased, so thank you for sharing that with us. We agree that Tony is a great member of our team, and on behalf of the entire Audi Tucson family, we are glad that your tires have you driving safely again. We will continually strive for excellence in customer service so that you will enjoy every visit. We look forward to seeing you again. German Bojorquez | General Sales Manager

December 19, 2017

"Awful. Worst experience I've ever had."

- Vulcan46

Audi seems to go out of their way to avoid warranty repairs. I have owned many brands of cars. Last was Mercedes. Mercedes was awesome. Fixed everything first time. Audi won't own up to issues. I have a 2014 Audi A8 4.0L. Love the car. At around 30K miles the ECP light came on and the engine started missing. Dealer says loose spark plug caused fouling on cylinder #3. Really? From the factory? Sounds improbable. Had full service, oil, new plugs all around. 3K miles later engine oil low comes on. Never happened before. Dealer claims normal for Audis to burn oil. Really? All of a sudden like that? Sounds improbable. Topped off oil at no charge. 5K miles later ECP light comes on and engine is misfiring again. Plugs #3 and #6 fouled this time. Dealer claims not using top tier fuel caused plug fouling. Come on! Showed me the tech bulletin. No mention of gas causing fouling. Does mention issues with fuel injectors and other stuff after many miles. Only 7K miles left on warranty now. Getting nervous about oil consumption and plug fouling. Go to an independent certified mechanic after 3K on new #3 cylinder plug. Ask him to remove and inspect. He pulls #3 and #1 plugs and states obvious signs of oil fouling. States #3 is <1000 miles from misfiring again. Took it to the Audi dealer with independent mechanic report in hand and ask for Audi to inspect the plugs. They refuse stating that it is not throwing error codes so Audi won't pay. I offer to pay them my self. $150 to remove #3 plug. Waiting for latest report from Audi and latest excuse. Having to pay for my own warranty investigations sucks. Avoid this dealer at all costs.

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Recommend Dealer
No
Employees Worked With
Cesar
Dec 27, 2017 -

Audi Tucson responded

Hi David, Thank you for sharing your feedback with us. I apologize for the frustration you have felt dealing with this issue. I want to improve your experience and get some more details on the vehicle to see if there is anything we can further do. I will be contacting you shortly to follow up. Below is my direct contact information and I look forward to speaking with you. Chris Graves | Service Manager | chrisgraves@chapmantucson.com | 520 202 5974

December 06, 2017

"Amazing level of customer service "

- LindseyS

I have a 2012 Q5 that I was taking in for a recall campaign. Cesar and the service customer service gal were both exceptional to deal with. Even though my car isn’t new or under factory warranty they still treated me as if I had a brand new car. They both went out of their way to make sure I was taken care of. I needed to get my car in immediately for service on very short notice. Even though I didn’t have an Audi loaner reserved in time they still got me into a Honda Pilot which (while not an Audi) was still really nice with lots of fancy features. Cesar answered my millions of questions (without making me feel dumb) and is always available for a quick phone chat if I need anything. I will never drive another brand of vehicle because Audi takes such great care of their customers. (Of course I love everything about my Q5 too)

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Recommend Dealer
Yes
Employees Worked With
Cesear
Dec 12, 2017 -

Audi Tucson responded

Hi Lindsey, We really appreciate when our customers take the time to share their experience with us. We are very pleased that your questions, loaner vehicle and employee dealing were handled in a good way. I will convey your appreciation to Cesar. It is wonderful to have you as part of the Chapman Audi family and please do not hesitate to contact us again for any questions. German Bojorquez | General Sales Manager

September 01, 2017

"65k Service to 2012 Q5"

- Stevo

Easy appointment to make. Excellent service from Mr. Paris. On time, loaner car available. Service was completed in timely fashion. Car was clean when picked up

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Recommend Dealer
Yes
Employees Worked With
Dan Paris
Sep 11, 2017 -

Audi Tucson responded

Hi Stevo, We appreciate when our customers share their experience with us. I am glad that your visit was efficient and will pass on your thanks to Mr. Paris. We will strive to always give our customers our best and we look forward to seeing you soon. German Bojorquez | General Sales Manager

August 18, 2017

"Smiles and handshakes go a long way!"

- Little l

I've had many cars and lots of cars serviced over the years. I have to say that my Audi service experience with Cesar Gonzalez has been outstanding. Cesar always greets me with a smile and a handshake; like he's genuinely happy to see me. He has a loaner car ready for me and he's excited to share the latest and greatest Audi's with me. It's refreshing; especially since the other high-end dealer I used to deal with just gave me any rental car. Audi actually loans me an AUDI! Cesar is also very thorough; he goes over all of the paperwork with me and makes sure that I don't have any questions before I leave. Thank you for making my Audi service experience great Cesar! Lynn Stevenson

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Recommend Dealer
Yes
Employees Worked With
Cesar Gonzalez
Aug 24, 2017 -

Audi Tucson responded

Hi Lynn, We are so happy that you shared your experience with us. It is nice to receive good reviews; however, we will continue working to make sure our customer service is worthy of our customer’s business. I will convey to Cesar your compliment and thank you for being part of the Audi of Tucson Family! German Bojorquez | General Sales Manager

July 31, 2017

"40,000 mile checkup"

- Jesse Parker

Had to get my car in for service called Dan Paris my service advisor and he got me in the very next day with my free loaner.Not only did he make some suggestions on what was needed had how it would effect my car in the future he also told me what I could wait on for the time being.Hard to find that kind of honesty in the car business nowadays.

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Recommend Dealer
Yes
Employees Worked With
Dan Paris
Aug 03, 2017 -

Audi Tucson responded

Jesse - We truly thank you for sharing your review. Dan is one of a kind and I will gladly share your thoughts with him. It is great to know that Audi of Tucson has gained your trust and we will continue to strive for prompt and honest service for all of our valued customers. We look forward to being of service to you again. German Bojorquez | GSM

May 16, 2017

"Audi A6 Service"

- Big O

I have always received great service from Audi of Tucson. Cesar does a great job of explaining the work that is needed and that has been done.

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Recommend Dealer
Yes
Employees Worked With
Cesar Gonzalez
May 24, 2017 -

Audi Tucson responded

Big O - We always try to make your experience with Audi a positive one. I appreciate you taking your time to recognize it. We value your business, always. Thank you, Cesar Gonzalez, Service

May 01, 2017

"Stay far away "

- Cujocouz85

I bought a car 5 months ago and it was in the service shop 4 times and now I lost it all together because they didn't fix it right the first time stay far away from this place

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Recommend Dealer
No
Employees Worked With
Brian the sales manager
May 03, 2017 -

Audi Tucson responded

We are very sorry to hear about your experience at Audi of Tucson. Please know that your feedback is important to us. If you’d like to discuss this matter in greater detail please contact Brian Herring, Service Manager. Brian Herring brianherring@chapmantucson.com

February 25, 2017

"Out of town tire problem"

- John from PV, AZ

We had a tire problem while out of town in our Q7, the Chapman Team treated us like we had purchased our Audi from them. They were kind enough to provide another Q7 to drive while they made the repair. Fine dealers like this are just one more good reason to own an Audi.

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Recommend Dealer
Yes
Employees Worked With
Kaley Linton
Mar 02, 2017 -

Audi Tucson responded

John, thank you so much for the kind review. It means a lot to us to hear that you received quality service. We hold ourselves to a high standard and it is what you can expect for every service. Customers like yourself make Audi strong. We are here for any future service and perhaps your next Audi will be with us! Samantha Bell

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