Jill did a great job helping me with my Q7. I recently purchased a camper trailer and wanted to start towing it. She quickly got the technicians and parts people involved. I had the towing package, but needed a break controller installed. The technicians did the research and were able to get me on the road. It wasn't something that they had done before, but they took on the task and performed admirably. Time was a major issue and they were able to get me in quickly so that I could pick up my trailer. There were even some minor technical issues that they volunteered to address and on my second visit had everything running perfectly.