Audi Turnersville

They are scam artists So let me start off by saying this dealership is aesthetically pleasing, and that's where it ends. Don't let that fool you into thinking this is a gre So let me start off by saying this dealership is aesthetically pleasing, and that's where it ends. Don't let that fool you into thinking this is a great dealership. I live about 2 hours away from this dealership, so I texted a number on the ad and asked them if they can fit the car in my budget, if not, I am not going to waste my time driving 2 hours. I was looking for a specific car. I was told via text message that I can get the car I was looking at for 10k, plus around 1k for taxes, tags, fees etc... 11k out the door. I was assured of 11k out he door, and told him I could not go a penny more. Both the sales person and I were ok with that. I end up getting there, looking at the car, and try negotiating down a little. The salesperson comes back after talking to his manager and gives me a number way higher than what we agreed to before I even got there... what? I drove 2 hours under the assumption that at worst case scenario I would be walking out paying 11k for this 2006 car, and then the dealership tries their shifty tactics. They were giving me a "end of the month deal" that was more than what they agreed to before I got there!!! Don't get pulled into their typical sales tactics. I am one extremely unsatisfied customer. I am not one that typically writes a ton of reviews, but I felt it necessary here. More

Great experience! Sales and management are professionals and know their vehicles. Everyone was great from when we walked into the dealership to when we walked out. High Sales and management are professionals and know their vehicles. Everyone was great from when we walked into the dealership to when we walked out. Highly recommend to anyone in the market! More

FANTASTIC! Audi Turnersville treated us to a Five Star experience! They went out of their way and made a difficult situation easy. A great professional staff! Audi Turnersville treated us to a Five Star experience! They went out of their way and made a difficult situation easy. A great professional staff! More

Great Sales team, honest and very professional We bought our 2012 Lexus here and we love it. Ken Trinh was our salesman, he was honest and very sincered. He showed us every features of the car even We bought our 2012 Lexus here and we love it. Ken Trinh was our salesman, he was honest and very sincered. He showed us every features of the car even though it was not an Audi. He is very knowledgeable about cars. The whole buying process was very smooth from sales to finance. Would recommend him to all of our friends and family. More

Management horrible Sales person was great. Spent time with me, test drove several cars one right after the other. Made the deal with her and was scheduled to come back Sales person was great. Spent time with me, test drove several cars one right after the other. Made the deal with her and was scheduled to come back to sign and pick up car. The manager tried to completely change the deal and stuck numbers in front of me to sign that we're all completely made up. At least three times during the signing of the agreement they tried to sneak in different numbers hoping I wouldn't catch it. Typical sleazy car dealer tactics. Bought before fro. Them and never had anything like this happen. They need to change sales management. More

Terrible Dont even deserve a star. They are terrible & insane. STAY AWAY FROM THESE PEOPLE! Bought a vehicle and they did not process my title until I had to Dont even deserve a star. They are terrible & insane. STAY AWAY FROM THESE PEOPLE! Bought a vehicle and they did not process my title until I had to hire an attorney and complain to NJ Consumer Bureau for fraud.They gave me a run around for 15 days. George Roupas didn't even care to return phone calls or emails. Ever if you buy a vehicle don't give them full amount until you get your title from them. More

NO BUSINESS ETHICS OR COMMON COURTESY 1 star only because it's the lowest possible and can't give a 0 rating! Wasted 16 days on a car to have it sold from under my nose after agreeing to a 1 star only because it's the lowest possible and can't give a 0 rating! Wasted 16 days on a car to have it sold from under my nose after agreeing to a price! After the "managers" said they wouldn't budge $1200 on a car price to make a deal, they lowered the list price $3000 less than two weeks later! When I spoke to the internet sales girl again and mentioned I'm interested in the car at that price but just wanted a few additional pictures and some questions answered since I'm out of state and need to do my due diligence before traveling to buy the car... I kept getting pushed off and delayed due to "rain" and whatever else. The next day she was off and asked me to contact the "sales manager" who I called 3 times, left 2 voicemails, 1 message with the front desk, and emailed all from 10 am to 4 pm... yet NEVER received any calls or emails back. The following morning (day 3 after agreeing to the new price and clarifying I'm ready to leave a deposit once I receive those few requests), I spoke to the sales girl again who is now giving me a different price- $2900 higher for tires and who knows what else they claim! 3-4 hours pass as I'm still waiting on those pictures then I get a call from a salesman who confirms she was misinformed and the price is the original one we agreed to. Still told him I need those few pictures after he answered a couple simple questions the other girl couldn't, and told him I'm ready to leave a deposit once I receive them. An hour later, I get the pictures and told the girl I'll be contacting the salesman shortly to leave a deposit and get paperwork ready so I can work on travel arrangements, insurance, financing, etc. Not even an hour after that, I get a text telling me sorry we sold the car! Are you kidding me?! When I try to reach the salesman, he's conveniently left for the night. Same with the general manager, who I emailed in detail that same night but (just like the sales manager) NEVER returned my call or email or even acknowledge it. Apparently customer service and business ethics aren't a priority at this dealership. More

Excellent customer service My experience at the Turnersbilke Audi dealership was excellent. The staff was professional and accommodating throughout the entire buying process. I My experience at the Turnersbilke Audi dealership was excellent. The staff was professional and accommodating throughout the entire buying process. I would highly recommend this dealership for your next Audi purchase. More

Very Happy with My S6 I had been looking for a low miles CPO S6 and found one at a great price at Audi Turnersville. Sales process was low pressure as others have noted. I had been looking for a low miles CPO S6 and found one at a great price at Audi Turnersville. Sales process was low pressure as others have noted. I live in DC and so had to negotiate the deal remotely. When I picked up the car, it was as advertised and in flawless condition. I was mistakenly told that the car qualified for a subsidized Audi lease but I give George credit for honoring the interest rate nonetheless, with some level of profit coming out of the dealer's pocket. My experience with Harry as my sales rep was good overall but he could have been more responsive at times. Very likable guy though, which makes that easy to forgive. Overall, a great car and great experience. More

sales and service professionalism We were looking for and bought a used Audi. Tried several dealerships and can only say that we were impressed at the no pressure, professional treatme We were looking for and bought a used Audi. Tried several dealerships and can only say that we were impressed at the no pressure, professional treatment from sales, service, and finance. We'll be back. More